Craftsy Reviews 405

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers appreciate the wide variety of crafts and comprehensive videos taught by expert instructors, finding the content well-produced and technically accurate. People enjoy the ability to learn new skills or improve existing ones from home, often highlighting the good value for the membership price and the extensive choices available. However, some people were dissatisfied with billing issues, including unexpected renewal charges. There were also mentions of difficulties managing personal data or payment methods, and some customers experienced problems with their accounts and previously purchased courses disappearing after platform changes.

What people talk about most

Subscription

Clients share ambiguous opinions on subscription. Many reviewers express frustration with unexpected... See more

Website

Users describe ambiguous interactions with the website. Many customers praise the site, highlighting its ease... See more

Payment

Consumers express significant dissatisfaction with payment processes, citing unauthorized charges and... See more

Product

Customers had ambiguous experiences with product. Many reviewers praise the wide variety of crafts offered,... See more

Price

People report ambiguous experiences with price. Many customers appreciate the affordable price point and good... See more

Based on these reviews

Rated 4 out of 5 stars

I love the Craftsy platform. It is filled with experts in the fields who give clear instructions on interesting projects and techniques. The only reason I didn’t give it five stars was because I’m no... See more

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Rated 4 out of 5 stars

I am having a terrible time with my account management. I was not able to renew or pay for another membership as they said I had to AFTER my account expired???? Update* finally called the Craftsy Cus... See more

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Rated 4 out of 5 stars

I have been a membership many year ago I remember the name was change to blueprint something a long these lines Craftsy was then merged entirely into Bluprint in January 2019 now it has gone back t... See more

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Rated 4 out of 5 stars

I enjoy the variety of crafts offered. I have to admit that I am not tech savvy, so perhaps I do not get all the benefits available.

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Rated 5 out of 5 stars

I’ve subscribed to Craftsy for years, and wouldn’t be without it; I use it mainly for knitting, and return often to my brilliant Andrea Wong Portuguese knitting classes whenever I need to refresh my... See more

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Rated 2 out of 5 stars

Little of the content is available on mobile despite being advertised as also available on mobile. The courses are of a wide variety but because if that most are beginner courses or very niche. Ma... See more

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Rated 5 out of 5 stars

I have been a premium member of crafty for many years. I mostly follow the quilting classes, but I appreciate the wide variety of other classes on offer as well. The instructors are experts in their f... See more

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Rated 5 out of 5 stars

A great way to learn without leaving the house...It has everything...My only suggestion would be to have them do something with their website that would let a client save their favorites and also sepa... See more

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Rated 5 out of 5 stars

In particular, I have found the painting and woodworking classes of greatest value. Both have helped me to progress in my practice. Being shown a new technique, with accompanying explanations and cave... See more

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Rated 5 out of 5 stars

This is a great site for you to explore various hobbies. There are loads of comprehensive videos/classes by experts on a variety of crafts. You can watch these classes at your leisure as many times as... See more

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Rated 5 out of 5 stars

Craftsy has the best instructors and gets the experts to teach the classes. They are well paced but it’s easy to go back and redo a lesson. The class materials value varies by instructor. Some are... See more

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Rated 1 out of 5 stars

Just horrible!!!!! Created an account to just check what it was about and now all it does is spamming NON STOP. Blocking and unsubscribing from the emails does ABSOLUTELY NOTHING and the costumer serv... See more

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Rated 1 out of 5 stars

Craftsy tried charging a bank card today that they don’t have the details for on my profile. I cancelled my subscription last year after they charged me without notifying me of my subscription continu... See more

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Rated 5 out of 5 stars

I have been going to Craftsy for several years. Their lessons have put me on to quilting beautiful quilts, majorly improved my knitting and started me on a love of weaving. I have also dabbed into a l... See more

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Rated 1 out of 5 stars

how many times Im supposed to cancel your bloody subscription? i unsubscribed my email address at least 10 times now and still keep getting your spam. how long more? I'm not ringing anyone. I live... See more

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Rated 5 out of 5 stars

I love Craftsy because they have very good teachers in their videos ,and they have videos for all my creative interests .My main interests are sewing ,but i have used other videos too like baking ,woo... See more

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Rated 1 out of 5 stars

Beware! I was really happy with Craftsy until today when I realized that they charge money in their "shop" for classes that are already accessible free with a membership. I thought I was paying $55 fo... See more

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Rated 5 out of 5 stars

Craftsy has a lot of excellent videos, with great detail instructions. It covers a gamut of crafts so it’s easy to find your favorite craft and improve your skill or learn something new.

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Rated 5 out of 5 stars

I’m a Craftsy member since2010 because I fell for parchwork and quilting and I still love it. There is so much to discover I totally recommend the classes taucht by Carol Doak and Mimi Dietrichs.They... See more

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Rated 5 out of 5 stars

Craftsy has something for everyone. I'm a knitter and crocheter, so I'm a little biased there, but I do see that there are many other skills covered in their newsletters and videos - speaking of which... See more

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Rated 5 out of 5 stars

I have been a long time member...I find tons of quilting videos to watch and new content is added regularly...I may not want to do every quilt, but you can always learn a new technique. I love going... See more

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Rated 5 out of 5 stars

I've been able to learn much more about quilting, my favorite hobby, as well as photography, drawing, and I've found some great recipes to try. I used to buy a lot of fabric and I sort of miss that.

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Rated 5 out of 5 stars

The range of crafting classes, materials and instructors is exceptional. I know that I can go to Craftsy and find help with technique and making beautiful crafts. The price point for all this access... See more

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Rated 5 out of 5 stars

I have been a member of Craftsy for years. They are always bringing in new content and their instructors are top notch. They have something for everyone, from woodworking to knitting.

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Rated 5 out of 5 stars

I rejoined Craftsy as I have always enjoyed it. The classes are fantastic as are the variety to choose from. Whether you are young or in your 70’s or older, you can always learn new and exciting thin... See more

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Rated 5 out of 5 stars

Lots of classes. Good quality videos. Great variety and lots of choices. Fantastic teachers, Sales on frequently. Patterns available. Good value for the price of membership.

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Rated 5 out of 5 stars

Sooo many classes. Sooo many subjects. I love to sketch and paint in water colours - no shortage of inspiration!!

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Rated 5 out of 5 stars

if you love crafting you should really invest on crafty suscription its really worth it

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Rated 5 out of 5 stars

I just joined at the special rate of 1.49 for the first year, which is really great! It was easy to do, and I plan to make this site one of my favorites. I watch Justine frequently on YouTube.

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Rated 5 out of 5 stars

This is such an amazing website. I've learnt hraps and I'm always searching.

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Rated 5 out of 5 stars

In the many years I've been a Craftsy subscriber, I've always found the content to be extremely well produced and designed, technically accurate, and delivered by expert instructors who not only know... See more

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Rated 5 out of 5 stars

I have learned so much from Craftsy. I have help with my polymer clay, learned to draw for my tutorials, learned new ways to do all most everything. Love this site.

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Rated 5 out of 5 stars

The classes I watch are very useful and informative. I feel that the bulk of classes are not of interest to me

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Rated 5 out of 5 stars

Such a great site! So many crafts to choose from it will keep you entertained for hours. And you learn something in the process!

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Rated 4 out of 5 stars

The many different topics, there's always something that catches me eye. But sadly I have difficulties finding information for specific issues.

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Rated 4 out of 5 stars

I pay a hefty fee to belong to this website and frankly I haven’t used it in a couple years. Guess I should have cancelled it when the price almost tripled.

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Rated 5 out of 5 stars

I like craftsy because I can watch it on my computer, TV and phone on the app. This site has so many choices of classes and videos to watch and learn. I have honed my knitting and crocheting by watch... See more

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Rated 5 out of 5 stars

I love, love the classes. I’m a big crocheter, and I get so many great ideas and tips from you all!!!

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Rated 1 out of 5 stars

Borderline criminal behaviour, substandard customer support. My partner has recently noticed money taken (£100 or so) for a membership, despite having no membership purchase history on account.... See more

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Rated 1 out of 5 stars

In 2021, I purchased a membership for $3.15. The annual membership was advertised as 79.99. I called to cancel. I found out that they have charged me $400plus the last four years. I have never receiv... See more

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Rated 1 out of 5 stars

I received an email saying try our gold membership for $6 then a pop up saying cut to $3, then they took $261.60 out my paypal and bank, have reported it to paypal and will be going to the bank when i... See more

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Rated 1 out of 5 stars

Like many others I took out the 1 year subscription for a couple of pounds on 17th July 2024 and made a calendar note to cancel in the week before in 2025. I now find that they billed me over £200 on... See more

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Rated 1 out of 5 stars

I signed up in 2023 when they had a very cheap subscription fee (about $3), but then was charged $190.22 for a renewal in 2024 that I neither requested nor approved of. I have searched through my pa... See more

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Rated 1 out of 5 stars

I had over £200 taken without warning for a “Gold membership renewal” that I did not authorise. My Craftsy account showed auto-renew turned OFF, and my membership was already paid and valid u... See more

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Rated 1 out of 5 stars

I was promised 1,500 points in the Mnet+ app if I signed up for a membership to Craftsy. I never received the points so I filed a report. Craftsy is claiming that I didn't complete the sign-up correct... See more

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Rated 1 out of 5 stars

They are scammers, and their customer services are rubbish!!!! I signed up in 2021 for $3.00 US (and I never used their services) no communication nothing, for 4 whole years. And I get a MASSIVE bill... See more

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Company details

Written by the company

Welcome to Craftsy, your gateway to a world of creativity and endless possibilities. Whether you’re a seasoned quilter, avid knitter, adventurous artist, or a curious cake decorator, we’re here to fuel your passion, ignite your imagination, and help you discover the joy of bringing your ideas to life. Our passionate instructors are dedicated to helping you succeed, one creative step at a time. With over 2,000 expert-led classes in more than 20 categories, Craftsy is your go-to destination for unlocking new skills, mastering your craft, and discovering the power of inspiration — all from the comfort of your own home. Craftsy is more than just a library of classes, projects, and recipes — we’re a vibrant community of makers, doers, and dreamers just like you. Connect with fellow enthusiasts, share your projects, and be inspired by others who share your creative spirit. So, are you ready to take the plunge into a world of imagination, learning, and endless creativity? It all starts with a click. Learn more about becoming a Craftsy member, and let your creativity shine like never before! Your next masterpiece is just waiting to be created.


Contact info

3.8

Great

TrustScore 4 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

A Great "How-To" Go-To!

Craftsy has something for everyone. I'm a knitter and crocheter, so I'm a little biased there, but I do see that there are many other skills covered in their newsletters and videos - speaking of which, the latter are very professionally done and very informative.

5 May 2025
Unprompted review
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Reply from Craftsy

Great! thank you for your review.

Rated 1 out of 5 stars

Craftsy - Do not Buy!

In 2021, I purchased a membership for $3.15. The annual membership was advertised as 79.99. I called to cancel. I found out that they have charged me $400plus the last four years. I have never received an email, and I cannot find any in spam. The managers, anlthough calm, are uncooperative and unhelpful. I paid over $400 for nothing. I have never used the site during those four years. They know this is how they make money. I will be calling my legislators about this scam practice of auto renewals.

3 May 2025
Unprompted review
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Reply from Craftsy

Hassle-Free Automatic Renewal: By clicking Complete Order and accepting membership, my benefits will automatically renew annually until I tell you to stop. stated on the checkout page, we do send out the renewal notice 30 days before the renewal date. Please reach out to us at 1-888-891-7203 for assistance with any issues. for more contact information, please visit https://www.craftsy.com/contact/.

Rated 5 out of 5 stars

Practical, instantly useable tuition

In particular, I have found the painting and woodworking classes of greatest value. Both have helped me to progress in my practice. Being shown a new technique, with accompanying explanations and caveats, speeds up the learning process - especially if you go and try it out for yourself straight away. The ability to rewind the video by several seconds - at the touch of an icon - is so useful if you missed something, or to check for understanding.

26 April 2025
Unprompted review
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Reply from Craftsy

Thank you for your review.

Rated 1 out of 5 stars

Beware

Beware! I was really happy with Craftsy until today when I realized that they charge money in their "shop" for classes that are already accessible free with a membership. I thought I was paying $55 for a unique bundle of classes and then find out after paying for it, the "bundle" they created is not unique but a group of classes already available with the membership. They refuse to refund because its a "digital" purchase, or give a credit for a different purchase. VERY deceptive business practice!!

2 May 2025
Unprompted review
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Reply from Craftsy

Our site does offer both free and premium content. To access the Premium videos, you do need an active paid membership. If you would like to keep a specific class in your collection, you can purchase the class by visiting our SHOP. Under every class, FAQs give you additional information if you looking to purchase that particular class. For assistance, reach our customer service at 1-888-891-7203

Rated 1 out of 5 stars

Beware Scammers!

I signed up in 2023 when they had a very cheap subscription fee (about $3), but then was charged $190.22 for a renewal in 2024 that I neither requested nor approved of. I have searched through my past emails and can not find a renewal notification.
I have send numerous emails to Craftsy requesting a refund, and they can clearly see that I have never even accessed the membership. They have refused to refund my money saying that “they cannot do so”
As I read other reviews I can see that I’m not the only one who has been ripped off. I am out almost $200 CAD and feel very frustrated. Stay away from this membership site!!

1 May 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Hassle-Free Automatic Renewal: By clicking Complete Order and accepting membership, my benefits will automatically renew annually until I tell you to stop. stated on the checkout page, please reach out to us at 1-888-891-7203 for assistance with any issues. for more contact information, please visit https://www.craftsy.com/contact/.

Rated 1 out of 5 stars

Fraudulent card charges outside of subscription window

Absolute rip off merchants. Signed up for a 1 year membership offer at a minimal price (around 5 dollars). It was due to end on 10th May 2025. The option to not auto renew was available until that date. A full ten days prior to the end of the annual subscription they charged my card 151 dollars for another year - presumably to circumvent any cancellation at the end of the initial year. I have reported this as a fraudulent transaction - they did not have my permission to charge my card any time prior to the end of the initial subscription period. There were no emails indicating the charge was pending (despite receiving almost constant marketing mails from them) and zero email confirmation that my subscription was renewing. Just a charge of 150 dollars to my card. Outrageous. Run away fast.

**Update: My review despite response hasn't changed - no email was sent and I have received multiple emails from Craftsy to my inbox. Sign up and account both stated auto-renew could be turned off until 10th May. Happy to provide screenshots of this. No other reputable subscription service, charges for a new year while an existing year is ongoing. Even if they had acted appropriately, the content is definitely not worth a jump from 5 dollars to 150 per year. My review will remain - typical canned response from a company that are using borderline unethical methods to charge people.

30 April 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Hello Lyndsey, When signing up for our annual membership, you agree to automatic annual renewal until you cancel. We did send an email reminder 30 days prior to your renewal to the email address on file. This email notice provided the rate of renewal and date in which to cancel by. I do show that we have received your request to cancel and processed a full refund back to the original payment method. If you need further assistance, please call or email Customer Service. Thanks!

Rated 5 out of 5 stars

Craftsy is such a great site

Craftsy is such a great site. I'm new to knitting and I find loads of inspiration on this site. It has every craft imaginable. I find myself going back to the site time and time again. Well worth the small subscription fee.

8 April 2025
Unprompted review
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Reply from Craftsy

Thank you for the nice review.

Rated 1 out of 5 stars

I’m really frustrated and upset

I’m really frustrated and upset. I had money stolen from me, and I sent an email about the unauthorized transactions but haven’t heard anything back. The phone numbers I found for the company aren’t working either. I've never shared my bank information with them or even had a PayPal account, so I have no idea how they managed to take money from my account. Now I’m in a tough spot, struggling to have enough for food for my daughter and me for the next two weeks, and I can't even afford gas to get to work. It's incredibly disheartening to deal with this scam of a company.

7 April 2025
Unprompted review
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Reply from Craftsy

Please forward us your email and request to cancel to craftsy@program-director.net. One of our friendly reps will be able to help you with that.

Rated 5 out of 5 stars

My thoughts on Craftsy.

I've been a Craftsy member for some years now. I have bought many classes and watched some of the free ones. I have found the videos to consistently be of a high standard with clear views of what the tutor is doing, clear instructions and downloadable resources. You are also able to ask questions and see answers to other students' questions. There is a huge variety of interesting classes to learn from.

24 March 2025
Unprompted review
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Reply from Craftsy

Thank you for your nice review.

Rated 5 out of 5 stars

So many choices, so little time

I love Craftsy and the variety of classes that they offer. The instructors are great and understandable. They help your creativity to soar as you learn.

12 March 2025
Unprompted review
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Reply from Craftsy

Thank you for your feedback!

Rated 3 out of 5 stars

I've purchased many classes on Craftsy…

I've purchased many classes on Craftsy and I have learned quite a bit from them. I also like getting the reference materials as well. However there are a couple of things that irritate me about Craftsy to no end. For some strange reason Craftsy added 5 or 6 videos to my content list. These videos are useless to me and I in no way, shape or form would ever watch at them. I contacted Craftsy to ask that these videos be removed, and the answer given me did not make any sense. Something about it being a technical issue, or policy issue. But every time I log in to view my paid content, I have to first scroll down through that list of Unwanted videos. ughhhh. The other issue I have is trying to contact the Author of the project when you have a question. The chat is either not monitored or the Author can't be bothered answering questions. If these items were corrected, I would give Craftsy 5 stars.

2 January 2025
Unprompted review
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Reply from Craftsy

Hello, The added content to your list of classes are benefits for each year you are a member. The ‘Ask an Expert’ section is for members of our online community. I'm sorry you are not getting the answer when asked in the discussion. Please forward us your question to craftsy@program-director.net.

Rated 5 out of 5 stars

Great Content on Craftsy

I love seeing all the classes on Craftsy. There isn't enough time to view them all. I appreciate the personal emails about classes I may enjoy. I phoned for help and a live American speaking person answered my questions. My guests enjoy the classes too. Keep up the good work.

8 March 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Thank you for the kind words. We love to help.

Rated 5 out of 5 stars

I have been with Craftsy since the…

I have been with Craftsy since the beginning. I LOVE LOVE LOVE Craftsy. It has come a long way. With so many videos and so many subjects there is never a time I am bored. I especially like the live classes although lately I have not been able to attend them… but you can watch the class by video if you miss it. I love the free patterns you can download. I have learned so much from Craftsy and look forward to learning more from Craftsy. There is something for Everyone and Craftsy is always adding new classes to so many different crafts and the teachers are all wonderful. Thank you Craftsy!

12 February 2025
Unprompted review
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Reply from Craftsy

Thank you for your feed back.

Rated 5 out of 5 stars

The best and most varied lesson format in their industry

I have been with Craftsy from its beginning-first with a few lessons, then as a premium member and I feel they are best in their category of online learning lessons. The topics are vast, the videos well done and detailed. A viewer can skip chapters, come back a year later to refresh a technique memory, pause, repeat....frankly everything is easy to control to one's liking while watching the How To videos.

24 February 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Thank you for your feedback!

Rated 5 out of 5 stars

I love Craftsy!

I love Craftsy! I can’t get enough. I love the choice of classes and solid instruction. I know that I’ve gotten a discount on my membership many years and I can share my membership as well.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE Craftsy so much!

I have loved Craftsy for years because of the variety of courses at a reasonable price. It's a wonderful platform to learn about all things creative whether you enjoy sewing, knitting, crocheting, quilting, drawing, painting, yoga, or cooking, there is something on Craftsy for everyone.

14 February 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Thank you for your feedback!

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