Craftsy Reviews 405

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers appreciate the wide variety of crafts and comprehensive videos taught by expert instructors, finding the content well-produced and technically accurate. People enjoy the ability to learn new skills or improve existing ones from home, often highlighting the good value for the membership price and the extensive choices available. However, some people were dissatisfied with billing issues, including unexpected renewal charges. There were also mentions of difficulties managing personal data or payment methods, and some customers experienced problems with their accounts and previously purchased courses disappearing after platform changes.

What people talk about most

Subscription

Clients share ambiguous opinions on subscription. Many reviewers express frustration with unexpected... See more

Website

Users describe ambiguous interactions with the website. Many customers praise the site, highlighting its ease... See more

Payment

Consumers express significant dissatisfaction with payment processes, citing unauthorized charges and... See more

Product

Customers had ambiguous experiences with product. Many reviewers praise the wide variety of crafts offered,... See more

Price

People report ambiguous experiences with price. Many customers appreciate the affordable price point and good... See more

Based on these reviews

Rated 4 out of 5 stars

I love the Craftsy platform. It is filled with experts in the fields who give clear instructions on interesting projects and techniques. The only reason I didn’t give it five stars was because I’m no... See more

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Rated 4 out of 5 stars

I am having a terrible time with my account management. I was not able to renew or pay for another membership as they said I had to AFTER my account expired???? Update* finally called the Craftsy Cus... See more

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Rated 4 out of 5 stars

I have been a membership many year ago I remember the name was change to blueprint something a long these lines Craftsy was then merged entirely into Bluprint in January 2019 now it has gone back t... See more

Company replied

Rated 4 out of 5 stars

I enjoy the variety of crafts offered. I have to admit that I am not tech savvy, so perhaps I do not get all the benefits available.

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Rated 5 out of 5 stars

I’ve subscribed to Craftsy for years, and wouldn’t be without it; I use it mainly for knitting, and return often to my brilliant Andrea Wong Portuguese knitting classes whenever I need to refresh my... See more

Company replied

Rated 2 out of 5 stars

Little of the content is available on mobile despite being advertised as also available on mobile. The courses are of a wide variety but because if that most are beginner courses or very niche. Ma... See more

Company replied

Rated 5 out of 5 stars

I have been a premium member of crafty for many years. I mostly follow the quilting classes, but I appreciate the wide variety of other classes on offer as well. The instructors are experts in their f... See more

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Rated 5 out of 5 stars

A great way to learn without leaving the house...It has everything...My only suggestion would be to have them do something with their website that would let a client save their favorites and also sepa... See more

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Rated 5 out of 5 stars

In particular, I have found the painting and woodworking classes of greatest value. Both have helped me to progress in my practice. Being shown a new technique, with accompanying explanations and cave... See more

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Rated 5 out of 5 stars

This is a great site for you to explore various hobbies. There are loads of comprehensive videos/classes by experts on a variety of crafts. You can watch these classes at your leisure as many times as... See more

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Rated 5 out of 5 stars

Craftsy has the best instructors and gets the experts to teach the classes. They are well paced but it’s easy to go back and redo a lesson. The class materials value varies by instructor. Some are... See more

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Rated 1 out of 5 stars

Just horrible!!!!! Created an account to just check what it was about and now all it does is spamming NON STOP. Blocking and unsubscribing from the emails does ABSOLUTELY NOTHING and the costumer serv... See more

Company replied

Rated 1 out of 5 stars

Craftsy tried charging a bank card today that they don’t have the details for on my profile. I cancelled my subscription last year after they charged me without notifying me of my subscription continu... See more

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Rated 5 out of 5 stars

I have been going to Craftsy for several years. Their lessons have put me on to quilting beautiful quilts, majorly improved my knitting and started me on a love of weaving. I have also dabbed into a l... See more

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Rated 1 out of 5 stars

how many times Im supposed to cancel your bloody subscription? i unsubscribed my email address at least 10 times now and still keep getting your spam. how long more? I'm not ringing anyone. I live... See more

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Rated 5 out of 5 stars

I love Craftsy because they have very good teachers in their videos ,and they have videos for all my creative interests .My main interests are sewing ,but i have used other videos too like baking ,woo... See more

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Rated 1 out of 5 stars

Beware! I was really happy with Craftsy until today when I realized that they charge money in their "shop" for classes that are already accessible free with a membership. I thought I was paying $55 fo... See more

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Rated 5 out of 5 stars

Craftsy has a lot of excellent videos, with great detail instructions. It covers a gamut of crafts so it’s easy to find your favorite craft and improve your skill or learn something new.

Company replied

Rated 5 out of 5 stars

I’m a Craftsy member since2010 because I fell for parchwork and quilting and I still love it. There is so much to discover I totally recommend the classes taucht by Carol Doak and Mimi Dietrichs.They... See more

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Rated 5 out of 5 stars

Craftsy has something for everyone. I'm a knitter and crocheter, so I'm a little biased there, but I do see that there are many other skills covered in their newsletters and videos - speaking of which... See more

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Rated 5 out of 5 stars

I have been a long time member...I find tons of quilting videos to watch and new content is added regularly...I may not want to do every quilt, but you can always learn a new technique. I love going... See more

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Rated 5 out of 5 stars

I've been able to learn much more about quilting, my favorite hobby, as well as photography, drawing, and I've found some great recipes to try. I used to buy a lot of fabric and I sort of miss that.

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Rated 5 out of 5 stars

The range of crafting classes, materials and instructors is exceptional. I know that I can go to Craftsy and find help with technique and making beautiful crafts. The price point for all this access... See more

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Rated 5 out of 5 stars

I have been a member of Craftsy for years. They are always bringing in new content and their instructors are top notch. They have something for everyone, from woodworking to knitting.

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Rated 5 out of 5 stars

I rejoined Craftsy as I have always enjoyed it. The classes are fantastic as are the variety to choose from. Whether you are young or in your 70’s or older, you can always learn new and exciting thin... See more

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Rated 5 out of 5 stars

Lots of classes. Good quality videos. Great variety and lots of choices. Fantastic teachers, Sales on frequently. Patterns available. Good value for the price of membership.

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Rated 5 out of 5 stars

Sooo many classes. Sooo many subjects. I love to sketch and paint in water colours - no shortage of inspiration!!

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Rated 5 out of 5 stars

if you love crafting you should really invest on crafty suscription its really worth it

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Rated 5 out of 5 stars

I just joined at the special rate of 1.49 for the first year, which is really great! It was easy to do, and I plan to make this site one of my favorites. I watch Justine frequently on YouTube.

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Rated 5 out of 5 stars

This is such an amazing website. I've learnt hraps and I'm always searching.

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Rated 5 out of 5 stars

In the many years I've been a Craftsy subscriber, I've always found the content to be extremely well produced and designed, technically accurate, and delivered by expert instructors who not only know... See more

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Rated 5 out of 5 stars

I have learned so much from Craftsy. I have help with my polymer clay, learned to draw for my tutorials, learned new ways to do all most everything. Love this site.

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Rated 5 out of 5 stars

The classes I watch are very useful and informative. I feel that the bulk of classes are not of interest to me

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Rated 5 out of 5 stars

Such a great site! So many crafts to choose from it will keep you entertained for hours. And you learn something in the process!

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Rated 4 out of 5 stars

The many different topics, there's always something that catches me eye. But sadly I have difficulties finding information for specific issues.

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Rated 4 out of 5 stars

I pay a hefty fee to belong to this website and frankly I haven’t used it in a couple years. Guess I should have cancelled it when the price almost tripled.

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Rated 5 out of 5 stars

I like craftsy because I can watch it on my computer, TV and phone on the app. This site has so many choices of classes and videos to watch and learn. I have honed my knitting and crocheting by watch... See more

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Rated 5 out of 5 stars

I love, love the classes. I’m a big crocheter, and I get so many great ideas and tips from you all!!!

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Rated 1 out of 5 stars

Borderline criminal behaviour, substandard customer support. My partner has recently noticed money taken (£100 or so) for a membership, despite having no membership purchase history on account.... See more

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Rated 1 out of 5 stars

In 2021, I purchased a membership for $3.15. The annual membership was advertised as 79.99. I called to cancel. I found out that they have charged me $400plus the last four years. I have never receiv... See more

Company replied

Rated 1 out of 5 stars

I received an email saying try our gold membership for $6 then a pop up saying cut to $3, then they took $261.60 out my paypal and bank, have reported it to paypal and will be going to the bank when i... See more

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Rated 1 out of 5 stars

Like many others I took out the 1 year subscription for a couple of pounds on 17th July 2024 and made a calendar note to cancel in the week before in 2025. I now find that they billed me over £200 on... See more

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Rated 1 out of 5 stars

I signed up in 2023 when they had a very cheap subscription fee (about $3), but then was charged $190.22 for a renewal in 2024 that I neither requested nor approved of. I have searched through my pa... See more

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Rated 1 out of 5 stars

I had over £200 taken without warning for a “Gold membership renewal” that I did not authorise. My Craftsy account showed auto-renew turned OFF, and my membership was already paid and valid u... See more

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Rated 1 out of 5 stars

I was promised 1,500 points in the Mnet+ app if I signed up for a membership to Craftsy. I never received the points so I filed a report. Craftsy is claiming that I didn't complete the sign-up correct... See more

Company replied

Rated 1 out of 5 stars

They are scammers, and their customer services are rubbish!!!! I signed up in 2021 for $3.00 US (and I never used their services) no communication nothing, for 4 whole years. And I get a MASSIVE bill... See more

Company replied


Company details

Written by the company

Welcome to Craftsy, your gateway to a world of creativity and endless possibilities. Whether you’re a seasoned quilter, avid knitter, adventurous artist, or a curious cake decorator, we’re here to fuel your passion, ignite your imagination, and help you discover the joy of bringing your ideas to life. Our passionate instructors are dedicated to helping you succeed, one creative step at a time. With over 2,000 expert-led classes in more than 20 categories, Craftsy is your go-to destination for unlocking new skills, mastering your craft, and discovering the power of inspiration — all from the comfort of your own home. Craftsy is more than just a library of classes, projects, and recipes — we’re a vibrant community of makers, doers, and dreamers just like you. Connect with fellow enthusiasts, share your projects, and be inspired by others who share your creative spirit. So, are you ready to take the plunge into a world of imagination, learning, and endless creativity? It all starts with a click. Learn more about becoming a Craftsy member, and let your creativity shine like never before! Your next masterpiece is just waiting to be created.


Contact info

3.8

Great

TrustScore 4 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I’ve tried to reach Craftsy as they…

I’ve tried to reach Craftsy as they have already charged me for one year. But I have have turned automatic renewal off and it’s not due until 7/7 but the money was charged 3/7?

3 July 2025
Unprompted review
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Reply from Craftsy

I am so sorry for any misunderstanding. Please reach out to our customer service department at craftsy@program-director.net. They will be happy to assist you in the cancellation of your membership.

Rated 5 out of 5 stars

I am a better quilter

I have been a long time member...I find tons of quilting videos to watch and new content is added regularly...I may not want to do every quilt, but you can always learn a new technique. I love going to a live class but sometimes you the teacher can be a letdown or the project really a waste of time and money....Craftsy is always there and comes with a rewind button. Thanks to everyone at Craftsy

3 July 2025
Unprompted review
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Reply from Craftsy

Great, thank you for your review.

Rated 5 out of 5 stars

Craftsy has the best instructors and…

Craftsy has the best instructors and gets the experts to teach the classes. They are well paced but it’s easy to go back and redo a lesson.
The class materials value varies by instructor. Some are really good and some are not particularly helpful.
The variety of classes is amazing and I have not been disappointed by any class I have taken.

30 June 2025
Unprompted review
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Reply from Craftsy

Great, thank you for your review.

Rated 5 out of 5 stars

Craftsy has a lot of excellent videos

Craftsy has a lot of excellent videos, with great detail instructions. It covers a gamut of crafts so it’s easy to find your favorite craft and improve your skill or learn something new.

27 June 2025
Unprompted review
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Reply from Craftsy

Thank you for that feedback! We are so happy that you are enjoying our classes!

Rated 5 out of 5 stars

I love all the choices of tutorials

I love all the choices of tutorials. You name it and they teach it. I've loved all the videos I've watched.

25 June 2025
Unprompted review
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Reply from Craftsy

Thank you for that feedback! We are so happy that you are enjoying our classes!

Rated 4 out of 5 stars

I have been a membership many year ago…

I have been a membership many year ago I remember the name was change to blueprint something a long these lines Craftsy was then merged entirely into Bluprint in January 2019 now it has gone back to the name Craftsy, all my details and account have all been wiped, the funny this is that i can still log in but the courses i paid for is gone.
Good news
after talking to Craftsy support today
I was told where to go to see my courses which I had purchase sometime ago thank you so much Craftsy!!!

25 June 2025
Unprompted review
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Reply from Craftsy

Happy to hear that you found your classes!

Rated 5 out of 5 stars

Premium membership is great value for money

I have been a premium member of crafty for many years. I mostly follow the quilting classes, but I appreciate the wide variety of other classes on offer as well. The instructors are experts in their field, and the classes are always well made. The instruction materials are detailed and clear. As a premium member, I am able to repeat the videos as often as I like, and I am able to download the patterns as well, all without having to purchase them. Craftsy is value for money, and I highly recommend becoming a premium member.

17 June 2025
Unprompted review
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Reply from Craftsy

Thank you for your review. Enjoy!

Rated 1 out of 5 stars

Suspicious company tactics !

As most of the people here report, I got the extremely cheap annual subscription. I checked a couple of videos out and forgot all about it. On its annual anniversary, they claim that they have sent a reminder for the upcoming charge, which I didn’t see or notice ( not 100% sure). I wasn’t worried though, as I always use a reloadable card for subscriptions, just in case… the card had zero balance . To my absolute surprise, a charge took place with non sufficient funds , something that has never happened before in my many years if online experience. The moment I noticed it, I cancelled my subscription and asked for a refund, which was given after a couple of reminders. The problem is that due to the currency difference (usd/euro), I was charged an extra 10 dollars/8 euros for the transaction. When I contacted my bank (in which I also work!), I was informed that the transaction should never had taken place, if the company had asked for approval through the usual banking route. How is this legal anyways? I have experienced such cases before, and there is always a message for insufficient funds. This is a gravelly serious matter.. I consider company’s tactics really suspicious and I urge all of you to be aware. Oh and yes, I have contacted them again, they don’t answer how they made this possible, or refund the extra charges.

8 May 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Dear User, we are extremely sorry for the inconvenience. Thank you for taking the time to reach out. Hassle-Free Automatic Renewal: By clicking Complete Order and accepting membership, state on the checkout page, please reach out to us at 1-888-891-7203 for assistance with any issues. for more contact information, please visit https://www.craftsy.com/contact/.

Rated 1 out of 5 stars

Auto-renewal payment taken too early

I signed up, like others, during an offer period last year when the cost was very low (about £3). On 23rd April 2025, £197 was taken from my account. This was nine days before the auto renewal date of 2nd May, and I did not receive an email to forewarn me of this. If I'd known, I would have immediately switched off auto renewal.

Their published refund policy is as follows:
"How do I cancel my membership and what is your refund policy?

If for any reason you want to cancel your membership, please contact us by email at [address redacted], or by phone at 1-888-891-7203 or you can go directly to your account online.

If for any reason you are not completely satisfied within the first 30 days of your paid Annual Membership, we will refund 100% of your membership fee no questions asked. After 30 days we will refund your membership fee on a pro-rated basis. There are no refunds on Monthly Memberships.

To obtain a refund during a current annual term, please contact us by email at [address redacted] or by phone at 1-888-891-7203."

I was happy to see this, and thought the process would be easy, but my emails to this address are simply being ignored, and I don't have any real hope of getting that money back.

Do not sign up for the offer unless you are certain you will remember to cancel the auto renewal if you find you don't use the service enough.

The actual videos seem good, although there is some repetition of material. I didn't watch enough to really be able to review them, which is why I wanted to cancel my membership.

23 April 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Dear User, we are extremely sorry for the inconvenience. Thank you for taking the time to reach out. Hassle-Free Automatic Renewal: By clicking Complete Order and accepting membership, state on the checkout page, please reach out to us at 1-888-891-7203 for assistance with any issues. for more contact information, please visit https://www.craftsy.com/contact/.

Rated 2 out of 5 stars

Mostly beginner courses

Little of the content is available on mobile despite being advertised as also available on mobile.

The courses are of a wide variety but because if that most are beginner courses or very niche. Many topics are covered many times by different people- not really adding much. Haven't found much of interest because of that.

3 March 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Thank you for your feedback; I will forward your comments to the appropriate department.

Rated 5 out of 5 stars

Great content

Great content. Classes are very in-depth and you are walked through each step. I have learned so much since joining Craftsy. There is nothing I wouldn’t try now.

31 May 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Great! So glad you are enjoying the site. Thank you for the review.

Rated 1 out of 5 stars

Just horrible!!!!

Just horrible!!!!! Created an account to just check what it was about and now all it does is spamming NON STOP. Blocking and unsubscribing from the emails does ABSOLUTELY NOTHING and the costumer service is just AS BAD!! There is no option to delete the account and costumer services DO NOTHING about it! Don't install and dont subscribe, it will make you crazy! And you will have to create a new email do you dont get insane with their SPAM!!!

1 May 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Hello Ana, I am sorry to hear you're having trouble unsubscribing. Please email our customer service team at craftsy@program-director.net with the email address you wish to have removed and we would be happy to take care of your request. Thanks!

Rated 5 out of 5 stars

Very informative, thorough and interesting

The content I have used has been extremely well presented, was interesting, informative and very enjoyable. I have watched mainly textile-related content. I have been able to advance my knowledge about things like dyeing cloth and yarn, and to be able to go on and confidently do these things with excellent results.

22 April 2025
Unprompted review
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Reply from Craftsy

Thank you for your feedback!

Rated 1 out of 5 stars

Scammers and Thieves!!!!

They are scammers, and their customer services are rubbish!!!! I signed up in 2021 for $3.00 US (and I never used their services) no communication nothing, for 4 whole years. And I get a MASSIVE bill of $197.77!!!!! Out of the blue! But that isn't the worst part, the worst part is that they somehow managed to get use my credit details from a credit card that expired in 2023!!! I would love for them to explain that!! Another thing, on my Bank transaction information the letters, "PP" was present, I contacted my bank and they agreed with me that the "PP" indeed meant PayPal and again I did not give these people my PayPal details!!! Do beware of these scammers Please!!!!

28 May 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Hello, All memberships come standard with automatic renewal and are included in the terms of service upon registration. We do send a pre-billing email reminder to the email address on file each year prior to your renewal. Automatic renewal can be managed through your online account or by contacting customer service at any time. The 'PP' in our billing descriptor stands for 'Products Program'. This is not in reference to PayPal. If you need assistance with your membership, please call or email customer service during our regular business hours and a representative would be happy to assist you. Thanks!

Rated 5 out of 5 stars

I love

I love, love the classes. I’m a big crocheter, and I get so many great ideas and tips from you all!!!

21 May 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Great!, thank you for your review.

Rated 1 out of 5 stars

how many times Im supposed to cancel…

how many times Im supposed to cancel your bloody subscription? i unsubscribed my email address at least 10 times now and still keep getting your spam. how long more?

I'm not ringing anyone. I live in Europe and I expect that I don't have to ring US numbers and pay insane money to do something what supposed to be easy. why can't I just click unsubscribe from all your mailing and you leave me alone?

21 May 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Hello, thank you for reaching out. Please contact us at 1-888-891-7203 for assistance with any issues. for more contact information, please visit https://www.craftsy.com/contact/.

Rated 5 out of 5 stars

I’ve subscribed to Craftsy for years

I’ve subscribed to Craftsy for years, and wouldn’t be without it; I use it mainly for knitting, and return often to my brilliant Andrea Wong Portuguese knitting classes whenever I need to refresh my memory on something particularly. I’ve used other knitting classes too, since all is possible in Portuguese knitting if you have as good a foundation grounding as Andrea gives you. Lalla Ward (aka Sarah)

14 May 2025
Unprompted review
Craftsy logo

Reply from Craftsy

Great, thank you for your review.

Rated 4 out of 5 stars

bad scrolling

I love all the information.
the only complaint I have is how the pages roll out on with any information ( DVDs, videos, patterns, etc.) If you are looking for something to watch or purchase you must start over each time until you decide. Thus us not helpful.

1 May 2025
Unprompted review
Craftsy logo

Reply from Craftsy

I'm sorry for the inconvenience. Thank you for your feedback. I have sent your comments to the proper department

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