We have received our couch cover and they are good quality and we like them so far. The one dissapointing fact is the large (ugly) logo on the item, that doesn't make any sense. It says "Samantha ha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The product itself seems pretty good. My problem is that the "push" sign is about a quarter of an inch shorter than the "pull" sign reflected on the measurements cited on the website. Consequently th... See more
Company replied
Perfect motorcycle gloves. I read reviews that they were too stiff & rigid. Was not my experience. Rubbed some leather conditioner on it and totally comfortable.!would highly recommended -Jeff W
Company replied
We received a sheet just 3 days after placing the order. We consulted the cardiologist about using it with a pace maker who advised against it. We contacted GOBEK who began the process of return an... See more
Company replied
Company details
Written by the company
Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.
Contact info
4841 Lewis Rd, 30083, Stone Mountain, United States
- +1 470-845-2793
- customerservice@gobek.com
- gobekusa.com
3.8
Great
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Maya USA INC. - GOBEKUSA
Hello Kelly, Thanks for your feedback! 😄 We’re always here to provide the best customer service and really appreciate you noticing.
Great service and product!
20 October 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much! 😄 We’re thrilled to hear you’re happy with both the service and the product.
Can’t wait to serve you again soon!
Reply from Maya USA INC. - GOBEKUSA
We’re so glad you love your hat! 😄
Thanks for noticing the quality and speedy delivery — we really appreciate your feedback!
Definitely worth buying from
So far so good they were quick with the shipping good quality and cool little freebies that I wasn't expecting so I would say five stars in my opinion. Thank you guys
14 October 2025
Reply from Maya USA INC. - GOBEKUSA
Hello Damon,
Thanks so much for the great feedback! 😄 We’re thrilled you enjoyed the fast shipping, quality, and little surprises — we love adding those extras!
We really appreciate your five-star support!
Item stated 2-3 week production time
Item stated 2-3 week production time. Actually took over 3 months to receive. Company sent the incorrect stone and is claiming it’s a natural stone variation which is obviously not true. They offer two colors on their website and they sent me the wrong one. After so much back and forth just trying to get this item im 2500$ and three months in with still not what I ordered. Would not work with this company at all, let alone order this item. Ordered from another company and will be getting a lawyer involved if I’m not issued a refund soon.
14 October 2025
Reply from Maya USA INC. - GOBEKUSA
We understand how frustrating delays and order discrepancies can be, especially when expectations are not met within the stated timeframe. Your concerns regarding production time and the product received have been noted.
Our team is currently reviewing the details of your order to ensure that the matter is handled appropriately and in line with our policies. We aim to reach a clear resolution and will follow up directly to address the situation.
Thank you for bringing this to our attention and allowing us the opportunity to review the matter further.
Kind regards,
Dresser Falling Apart
Bought a dresser for my daughters room less than a year ago and the drawers are already falling apart. Cheap material. Quality is less than the cost. Avoid at all costs.
12 November 2024
Reply from Maya USA INC. - GOBEKUSA
We understand concerns regarding product durability, especially when the item is intended for long-term use. Your feedback regarding the dresser and its condition over time has been noted.
Our team reviews all quality-related concerns carefully to ensure they are addressed appropriately. We will follow up to better understand the issue and determine the next steps in line with our policies.
Thank you for bringing this matter to our attention.
Kind regards,
My product arrived swiftly and was…
My product arrived swiftly and was exactly what I expected!
10 October 2025
Wasn’t satisfied with my purchase and…
Wasn’t satisfied with my purchase and was told I could not return it since it was customized. Only thing customized is the $5 name plate. Filed a dispute with my bank.
10 October 2025
Reply from Maya USA INC. - GOBEKUSA
Hello Jesse Brunet,
We’re sorry to hear you weren’t fully satisfied with your purchase.
This order was custom-made according to your specifications, which includes the personalized nameplate and frame design details. As clearly stated on our website and product page, customized items are excluded from returns, since they are produced specifically for each customer and cannot be resold.
We understand your concern, but this policy was communicated prior to checkout and applies uniformly to all customized orders.
We’re glad to hear you liked the quality of the frame, and we truly appreciate your understanding.
— GobekUSA Team
I wish there was a zero star option
I wish there was a zero star option. The asked for full payment up front and confirmed the mantle we had ordered was in production and then forgot about the order even though I asked for regular updates; they would say that production had started even though it had not. After six months of waiting they just told us they could not make it for the price they had initially quoted and only offered a refund as compensation. We are still waiting for that refund a month after the fact. Please do yourself a service, do not deal with these scammers if you can avoid it.
15 October 2025
Unprompted review
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind words! We’re thrilled to hear that you loved your purchase and that it arrived quickly. 🌟 Your satisfaction means a lot to us — we hope you enjoy your item for a long time to come!
They lie about shipping times
They lie about shipping times. Went from 10 days to 60 days. Claim to be in Tennessee but everyone you deal with doesn't speak English and it takes them days to respond (6 days in my case). This is a fake USA Store that's just a Shopify front for a Chinese distributor.
1 October 2025
Unprompted review
Reply from Maya USA INC. - GOBEKUSA
We sincerely appreciate your feedback and completely understand your frustration regarding the delay. Unfortunately, one of our previous vendors experienced unexpected shipping issues, which affected a few of our orders — including yours.
Please rest assured that we have already discontinued working with that vendor and taken steps to ensure this does not happen again. Our products ship directly from our verified U.S. partners for faster and more reliable delivery.
We truly value your patience and understanding. Thank you for giving us the chance to improve 🙏
Reply from Maya USA INC. - GOBEKUSA
We’re so glad to hear your order arrived quickly and matched your expectations! 🚚✨ Thank you for taking the time to share your experience — we truly appreciate your trust and support.
Warm wishes,
Reply from Maya USA INC. - GOBEKUSA
Thank you for your feedback! 😊 We’re happy to know you had a great experience. Your support keeps us motivated to deliver the best every time!
Chairs are awesome quality…
Chairs are awesome quality and are Identical to the seats in the UCF arena.
11 September 2025
Reply from Maya USA INC. - GOBEKUSA
That’s fantastic to hear! 🙌 We’re so glad you’re enjoying the chairs and noticed the same quality as the UCF arena seats — we take real pride in that craftsmanship. Thanks for sharing your experience and for choosing GOBEKUSA!
Straightforward & Simple
Website was straightforward, prices were better than the alternatives, communication was thorough enough I didn’t wonder what the status was.
11 September 2025
Reply from Maya USA INC. - GOBEKUSA
We really appreciate your thoughtful review! 💬 It’s great to hear that you found our website easy to use and our communication clear — that’s exactly the experience we aim for. Thank you for choosing us and for sharing your positive feedback!
Warm regards,
The GOBEKUSA Team
Fast shipping and great quality product.
10 September 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your wonderful feedback! 🚀 We’re thrilled you received your order quickly and loved the product. Can’t wait to have you shop with us again soon!
Best regards,
The GOBEKUSA Team
Great service
Great service always letting me know when it was shipped and expected date of arrival. Then it showed up early.
5 September 2025
Reply from Maya USA INC. - GOBEKUSA
That’s awesome to hear! 🙌 We’re delighted that our communication and delivery exceeded your expectations — and even better that your order arrived ahead of schedule! Thank you for your trust and for sharing your great experience.
Warm regards,
The GOBEKUSA Team
Absolutely beautiful
Absolutely beautiful, plush rug arrived very quickly. I am very pleased with my purchase.
3 September 2025
Reply from Maya USA INC. - GOBEKUSA
We’re so happy to hear that you love your new rug! 🏡✨ Fast delivery and quality products are what we strive for, and it’s wonderful to know you’re pleased with your purchase. Thank you for choosing GOBEKUSA!
Warm wishes,
The GOBEKUSA Team
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