We have received our couch cover and they are good quality and we like them so far. The one dissapointing fact is the large (ugly) logo on the item, that doesn't make any sense. It says "Samantha ha... See more
Company replied
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Created with AI, based on recent reviews
Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.
4841 Lewis Rd, 30083, Stone Mountain, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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Reply from Maya USA INC. - GOBEKUSA
The order from GOBEKUSA was shiped from My Boxio. 1 of 3 items was opened used and resealed brfore being shipped to me. I assume a used return. I have had this issue in the past with My Boxio Inc. They don't seem to mind sending customers used product. This is of great concern because one must ask was this used return Boxio Solo used as is or for a toilet?

Reply from Maya USA INC. - GOBEKUSA
You had exactly what I wanted, when the actual company neglected to tell me the product was discontinued. And sent me something I didn’t want. Thank you..

Reply from Maya USA INC. - GOBEKUSA

Reply from Maya USA INC. - GOBEKUSA
I was afraid this was a scam and it turned out everything checked out and they made good on the mistake.
I ordered a marble sink in February with 8-14 week delivery time. Communication was good even if the delivery was taking a long time. Then I was informed in June the order was rejected at the port of Savannah and had been returned to Turkey. I was certain this was a scam and asked for a full refund. They had offered some alternatives but also quickly agreed to the refund. This act of quick resolution coupled with more information about actual shipping problems made me reassess my original skepticism. I subsequently reordered the sink with the agreement it would be air freighted in 4-8 weeks. The sink arrived today, in great condition, and in 4 weeks. I love it! Exactly what was shown in photos for approval. I regret jumping to conclusions about it being a scam - but these days it’s so hard to know once things start going a little wrong. Fortunately they quickly made it right and I have received the intended product.
Thank you Emma, Edo and Rebecca!

Reply from Maya USA INC. - GOBEKUSA

Reply from Maya USA INC. - GOBEKUSA

Reply from Maya USA INC. - GOBEKUSA
I ordered two wall hooks a few months before they were to be installed in a new construction. When I realized I needed a 3rd hook, I ordered a single hook and it was smaller overall than the first two. When I requested an exchange for all three hooks, I was initially told only the 3rd would be exchanged as the first 2 were outside of the return period. After I explained that I needed 3 hooks that matched, Gobek agreed to refund all 3 hooks. I really appreciate them making this right.
On June 9th my wife ordered a sink on Gobekusa.com for $854.05. We received order confirmation and my payment was accepted. 10 days later, on June 19th, my wife received an email from a Rebecca Fox at gobek, informing her that their "IT team discovered and corrected a price mismatch for the sink you ordered. Due to this, we are unable to process your order at the previous price."
Instead they said the price would be $1,380 but to "make up for it" they would give us a 7% discount and sell it to us for $1,283, or 51% above the order price.
Tried to reason with them, but it was like hitting my head against the wall.
Hard to find items at great prices and super fast and secure shipping

Reply from Maya USA INC. - GOBEKUSA
I'm genuinely shy about ordering online with so many scams but no worries they followed through and kept me up to date during the whole process

Reply from Maya USA INC. - GOBEKUSA

Reply from Maya USA INC. - GOBEKUSA
I've been looking for this chair for Months, mfg hasn't had it, Amazon didn't have it, Nowhere!!! But this co did ❤️ Thank you!!!

Reply from Maya USA INC. - GOBEKUSA
Great experience. Very fast shipping. Will use this company again!

Reply from Maya USA INC. - GOBEKUSA
The marble tile I ordered is beautiful. I am happy with the purchase. The customer service is outstanding! I would certainly purchase from them again.

Reply from Maya USA INC. - GOBEKUSA
Great communication, fast shipping, beautiful sink! Highly recommend

Reply from Maya USA INC. - GOBEKUSA
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