BoardUp Reviews 260

TrustScore 2.5 out of 5

2.6

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Rated 4 out of 5 stars

Folding mechanism is very well designed. I am a professor and ride across campus to class. The folding feature allows me to easily pop and carry my board without making a spectacle of myself. Haha. Th... See more

Rated 1 out of 5 stars

We ordered a board before Christmas 2020. Then, suddenly, the web-site cancelled the order and did a payement refund without explaining any reasons and without proposing any additional options. We tri... See more

Company replied

Rated 1 out of 5 stars

My wife placed an order for a board as a birthday gift for me a month and a half ahead. However, when she inquired about the status, she received a brief response stating, "Sorry, we are out of stock,... See more

Rated 1 out of 5 stars

My name is Ralph Jones jr. And I haven't been able to access my account since I purchased my item, I didn't realize that it would take this long for my item to arrive and that it was being shipped ove... See more

Company replied

Company details

  1. Skateboard shop
  2. Sporting Goods Shop

Information provided by various external sources

BoardUp Inc. provide easy to use personal commuting device to young citizen who love to explore his/her own city.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

260 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

BoardUp Longboard V3.2 Big Improvements!

BoardUp Longboard V3.2 is a big improvement over the previous version. All the improvements make this longboard easier to use and better to ride. The BoardUp Longboards has always been a great design, and attention to details. It is nice to see that BoardUp continues to improve and add to the design.

8 June 2018
Unprompted review
Rated 5 out of 5 stars

A really amazing service

A really amazing service. They always put the customer first. Having ordered twice, I've been blown away each time by their efforts. The product speaks for itself.

7 June 2018
Unprompted review
Rated 1 out of 5 stars

Purchased two of these boards

Purchased two of these boards, both cables on the boards broke the first time I pushed the button. I’m not sure if received faulty units but that is unacceptable!

On one unit the middle folding mechanism also snapped off some metal.

7 June 2018
Unprompted review
BoardUp logo

Reply from BoardUp

Really sorry for this rare situation. We have shipped you extra 2 free BoardUp right after receiving your email, and mailed you a few replacement parts later. Hope you now have at least 3 working BoardUp.

Rated 4 out of 5 stars

Amazing customer service

Amazing customer service, but the decks need improvement. I'm on my third one due to cracking. Luckily Bin is amazing and shipped the 2nd and 3rd for a significant discount. Will be trying out the 3rd iteration once the weather warms up and will report back.

31 May 2018
Unprompted review
BoardUp logo

Reply from BoardUp

The crack is caused by the screw nailing the metal piece to protect the deck corner from hitting the ground. We now redesign the hinge to have the extrude metal piece built in. So no screw will be used.therefore the crack shall go away. The newer hinge will be released around 10/15/2018

Rated 5 out of 5 stars

Ordered the BoardUp 3.1 for commute

I ordered the BoardUp 3.1 after wanting a way to speed up my commute.
It came pretty fast, 5 days from my ordering it in the UK.
It's a very professional product and I absolutely love it, money well spent. I can't fault it, and have been recommending it to everyone that will listen!

14 May 2018
Unprompted review
Rated 5 out of 5 stars

Amazing board, no sacrifices made

I was somewhat skeptical of the product, thinking that the folding longboard would be convenient to have, but wouldn't be as high quality as other standard longboards.

I'm so pleased to find that this is not the case. BoardUp did not sacrifice the ride quality at all when adding the hinge. It rides SO smoothly, it makes my friends jealous.

I am extremely happy with my purchase, and I would recommend it to anyone in the market for a longboard. This is my new ride of choice.

13 May 2018
Unprompted review
Rated 5 out of 5 stars

Great Board Overall (Improvements still can be made)

This long board is great for me as my school has really tiny lockers they can barley fit my Penny skateboard, 22 inch. The folding skateboard fits more comfortable and fits perfectly in my school bag. I believe an electric version is possible maybe something similar to the Mellow Board, it is more difficult due to the limited space and increase in mass (Don't want it to be super heavy, above 20 kg).

I bought the Only Deck Version (V 3.1), had this for over 3.5 months now.

The folding mechanism eventually broke, specifically the steel wire.
I decided to fix the board on my own with 316 Stainless Steel Wire (Nylon Coated, 1.5 mm) and Wire Rope Grip (2mm). The board can still be improved with reliability of the mechanism and I notice a crack parallel to the board starting from the part where the board separate.
I have two suggestions on improving the board:
Maybe try to eliminate the steel wire entirely from the folding mechanism or have a different design overall.
Try further increasing the durability of the wooden deck or try different materials instead of wood. (Maybe even a composite board made with multiple materials)

15 April 2018
Unprompted review
BoardUp logo

Reply from BoardUp

Thanks Chie_Vien for your two suggestions. Here is my comments. 2. Yes we decided to go with composite deck with 7 layer of Canadian maple and one layer of glass fiber. For the next mass product batch. we will add another glass fiber layer. 1. Buying deck only version is tricky. We believe the finishing BoardUp has strong folding mechanism lasting very long. in one year after V3.1 launch, we did not receive any report regarding cable broken. We will provide free cable if you do have the problem in the future.

Rated 5 out of 5 stars

Great Board!

The board arrived on time. The moment I opened it, the board was in great condition and excellent quality. I have 6 other longboards, and I would say that the BoardUp is probably even better. The locking mechanism came in loose the first time so the board wouldn’t fold, but after reaching out to Bin, he quickly sent me a video about how to adjust the mechanism. It was super easy to do. I bring it to work Everyday and my colleagues love it as well. Very happy with this board and will recommend it to anyone! I’ll be taking this boars to my San Francisco trip next week.

29 March 2018
Unprompted review
Rated 5 out of 5 stars

Um its good

Um its good. The only complaint that I have is that I'm not skilled enough to ride it to its full potential. But really it's convenient and it rides real smooth. Over all 10/10.

24 March 2018
Unprompted review
Rated 5 out of 5 stars

Some Day, All Boards Will Be Built Like This

This board is a sheer joy to ride. It glides over asphalt so smoothly that it is a better ride than my other two regular boards. The fact the board folds up is a wonderful bonus. Some day, all longboards will be built like this.

8 March 2018
Unprompted review
Rated 5 out of 5 stars

Excellent board...

The company and the board are excellent. The company is\was very helpful. I just bought the deck\board and had to buy my own wheels, trucks and bearings. Even though I have to do this because on my own fault of order just the deck, the board rides excellent. The locking mechanism sometimes will not lock all the way and folds up when I put my foot on the back of the board but that's no problem since the board hasn't\will not fold up on me while I'm riding it. I love that it does folds up is the main reason I bought the board. It makes storing it very easy and it's not in the way in my classes at college and in my room. Light weight as well. Overall I love the board and recommend it to anyone. I've got a few, "I like your board" just under a 24 hour period.

6 March 2018
Unprompted review

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