I had many questions about my order, before i ordered and during and Ruth Batty went above and beyond helping me with all my queries. She was so prompt with all her replies and made sure i knew everyt... See more
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Review summary
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What people talk about most
Based on these reviews
The team at GoCustom were so helpful. I had an incredibly tight deadline with Easter weekend in the middle. Communication with Sales team member, Asia, was easy and quick. She was very responsive an... See more
Very happy with my order, and the service (and communication) from GoCustom. Ordered a Bomber Jacket, Polo shirt, and T-shirt, all with embroidered chest logo and nape logos. Whilst it took me a m... See more
Company replied
Really great end product and customer service. Got an embroidered jute and they ensured high quality with design approval/swatches and contacted me along the way. Shout out to Jordan Ward for all y... See more
Company replied
Company details
- #20 of 59 best companies in Printed clothing store
- #111 of 625 best companies in Clothing Shop
- #7 of 26 best companies in Custom T-shirt Shop
- #11 of 31 best companies in Embroidery service
- #5 of 10 best companies in Screen Printer
- #13 of 31 best companies in Work Clothes Shop
About GoCustom
Written by the company
GoCustom has a simple goal - to offer an extensive range of garments which customers can print and embroider with their logos or designs quickly and easily.
GoCustom is part of the Kingfisher Leisurewear Ltd group, formed in 1996 and based in the UK in Ludlow, Shropshire. Whether you’re after a single garment or 10,000 plus, our industry expertise and significant infrastructure means that we can deliver and quickly.
It’s this flexibility of approach that enables GoCustom to cater to all markets, including:
Business Workwear │ Charities │ Schools │ Sports Teams │ Groups & Societies
Dropshipping Fulfilment
GoCustom provides a complete web-to-print and embroidery dropshipping fulfilment service for customised garments. Our platform connects you directly with the GoCustom order fulfilment system.
GoCustom is part of the Kingfisher Leisurewear Ltd group, formed in 1996 and based in the UK in Ludlow, Shropshire. Whether you’re after a single garment or 10,000 plus, our industry expertise and significant infrastructure means that we can deliver and quickly.
It’s this flexibility of approach that enables GoCustom to cater to all markets, including:
Business Workwear │ Charities │ Schools │ Sports Teams │ Groups & Societies
Dropshipping Fulfilment
GoCustom provides a complete web-to-print and embroidery dropshipping fulfilment service for customised garments. Our platform connects you directly with the GoCustom order fulfilment system.
Bundle Deals
Written by the company
- Save up to 59% + Free Logo's
- GoCustom bundles are our best deal offers. Choose sizes and colours, and then add your logo or design for free. Custom packs make ordering simple
Free Shipping
We will deliver for free
Free delivery on UK Mainland orders over £100 (ex VAT)
Contact info
12b&c Orleton Road, Ludlow Business Park, SY8 1XF, Ludlow, United Kingdom
- 03302233321
- sales@gocustom.com
- gocustom.com
4.8
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Large size isnt large its Extra Large
i ordered
1 x large jacket.. Good
3 x large t-shirts Not good
ive wore large all my life these are massive
i'm 6ft & 12 stone they buried me
my mate is 6 ft 5 & 18 stone they would fit him
know way are they large
xtra large they must be even though it says large on label
Not Happy after waiting 2 & half weeks for my order
9 February 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We’re sorry to hear you’re unhappy with your order. Our customer service team has been in touch and offered to investigate and replace the T-shirts, but we understand you’ve chosen not to proceed.
For future orders, we recommend ordering blank garments for sizing, as sizes can vary across the 90+ brands we offer.
At checkout, you can select faster production options if needed—our Economy service is 10 working days. Note that this is related to how quickly orders move through our artworking department and production facility, all orders once completed are shipped via DPD next-day delivery. Your order was delivered 2 days earlier than the date you selected at checkout.
We appreciate your business and can hopefully work with you again in the future.
Best regards from the entire team at GoCustom.
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Excellent care and attention to detail
Excellent care and attention to detail, really pleased
27 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
I’ve had a couple of orders from Go
I’ve had a couple of orders from Go, the web site is good, but the offers are about getting the timing right.
I found another company that was cheaper and did my hat order within 3 days.
3 October 2025
Reply from GoCustom
Thank you for taking the time to leave your review. We appreciate that you are looking for the best offer available. We always have offers available, but sometimes you may find your specific requirements at better prices elsewhere. What we can ensure is that with us, you will always get the best quality and customer service.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Embroider a design on hoodies best day ever
I contacted the company via the website and gave my design, received the price which included putting the design into the computer, they had the hoodies that i like which are of very good quality... they had a back log of things to do and asked if i would be ok with a delay, not a problem i said, one week later they arrived , best day ever my old hoodies are thread bare, these are exactly as i thought they'd be. definitely be back for more
26 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Great customer service (thanks Ruth!)
I had a very rushed order and even thought it was a super small one, Ruth Batty gave it her personal attention and went above and beyond what was expected. I will definitely return for my bigger orders and recommend GoCustom to colleagues. Thank you Ruth and team!
5 February 2026
Unprompted review
Reply from GoCustom
Thank you for taking the time to leave your review. Great to hear that Ruth and team have delighted you 🥳
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Incredible Customer Service & Products
I made an order for a brand campaign and Go Custom were so responsive and great in ensuring I got my order in time. Although there was a slight error/miscommunication on the finished design, Jordan and the team rectified it for me immediately, even allowing me to make last minute changes on the reprint.
What otherwise would have been a stress inducing experience was sorted calmly, kindly and professionally by GoCustom - I've been using them for years & won't get my custom merch anywhere else!
4 February 2026
Unprompted review
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
I’ve just had my third order delivered!
I’ve just had my third order delivered. I’m always more than happy to leave a positive review for this company.
Communication is always great and orders are processed quickly.
Great quality polos and embroidery looks amazing. Well done to all concerned.
Trusted business.
2 February 2026
Reply from GoCustom
Thank you for taking the time to leave your fantastic review.
We appreciate your repeat business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
excellent service and quick delivery
excellent service and quick delivery. clothing was as described.
30 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Very helpful
Very helpful, helped me choose the best approach to achieve what I wanted. Good quality
22 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
The jacket was for one colleague
The jacket was for one colleague, biggish size, and it fitted him perfectly. Now he won't be the odd one out as the whole team has those jackets.
He is happy with the quality, and it was a good prompt delivery.
23 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Quick and easy order
We had an urgent to be fulfilled, the service was excellent to ensure our order was completed and delivered on time. Our clothing arrived on time and the quality was great. Will use Gocustom again.
15 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Excellent customer service
Excellent customer service. The delivery arrived on the expected date despite the very short timeframe. They were able to expedite the process and ensured that nothing was compromised. Overall, a great customer experience.
15 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Delighted with the quality of print and…
Delighted with the quality of print and the vibrancy of the colours on my purchased bags!
22 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Perfectly made and arrived nice and…
Perfectly made and arrived nice and early and very polite staff
19 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
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