I had many questions about my order, before i ordered and during and Ruth Batty went above and beyond helping me with all my queries. She was so prompt with all her replies and made sure i knew everyt... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The team at GoCustom were so helpful. I had an incredibly tight deadline with Easter weekend in the middle. Communication with Sales team member, Asia, was easy and quick. She was very responsive an... See more
Very happy with my order, and the service (and communication) from GoCustom. Ordered a Bomber Jacket, Polo shirt, and T-shirt, all with embroidered chest logo and nape logos. Whilst it took me a m... See more
Company replied
Really great end product and customer service. Got an embroidered jute and they ensured high quality with design approval/swatches and contacted me along the way. Shout out to Jordan Ward for all y... See more
Company replied
Company details
- #20 of 59 best companies in Printed clothing store
- #111 of 625 best companies in Clothing Shop
- #7 of 26 best companies in Custom T-shirt Shop
- #11 of 31 best companies in Embroidery service
- #5 of 10 best companies in Screen Printer
- #13 of 31 best companies in Work Clothes Shop
About GoCustom
Written by the company
GoCustom has a simple goal - to offer an extensive range of garments which customers can print and embroider with their logos or designs quickly and easily.
GoCustom is part of the Kingfisher Leisurewear Ltd group, formed in 1996 and based in the UK in Ludlow, Shropshire. Whether you’re after a single garment or 10,000 plus, our industry expertise and significant infrastructure means that we can deliver and quickly.
It’s this flexibility of approach that enables GoCustom to cater to all markets, including:
Business Workwear │ Charities │ Schools │ Sports Teams │ Groups & Societies
Dropshipping Fulfilment
GoCustom provides a complete web-to-print and embroidery dropshipping fulfilment service for customised garments. Our platform connects you directly with the GoCustom order fulfilment system.
GoCustom is part of the Kingfisher Leisurewear Ltd group, formed in 1996 and based in the UK in Ludlow, Shropshire. Whether you’re after a single garment or 10,000 plus, our industry expertise and significant infrastructure means that we can deliver and quickly.
It’s this flexibility of approach that enables GoCustom to cater to all markets, including:
Business Workwear │ Charities │ Schools │ Sports Teams │ Groups & Societies
Dropshipping Fulfilment
GoCustom provides a complete web-to-print and embroidery dropshipping fulfilment service for customised garments. Our platform connects you directly with the GoCustom order fulfilment system.
Bundle Deals
Written by the company
- Save up to 59% + Free Logo's
- GoCustom bundles are our best deal offers. Choose sizes and colours, and then add your logo or design for free. Custom packs make ordering simple
Free Shipping
We will deliver for free
Free delivery on UK Mainland orders over £100 (ex VAT)
Contact info
12b&c Orleton Road, Ludlow Business Park, SY8 1XF, Ludlow, United Kingdom
- 03302233321
- sales@gocustom.com
- gocustom.com
4.8
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience!!
Great customer support!! Very fast production and really good quality shirts and embroidery. Definitely 5 Stars.
19 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Great service i will using again
19 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
I tried with another supplier who…
I tried with another supplier who couldn’t do the fine work on our logo.
GoCustom did a great job and the material quality is excellent. It also arrived on the day that they said it would which was a day before leaving for my work trip. I’m very satisfied and will use them again for more company merch.
19 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review. Good to hear that we could achieve what others couldn't 😇
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Really great end product and customer…
Really great end product and customer service. Got an embroidered jute and they ensured high quality with design approval/swatches and contacted me along the way.
Shout out to Jordan Ward for all your help throughout, and Matt Rawlings for picking up at points!
15 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Good quality, arrived early
Good quality, produce came early, looks exactly like I wanted it to, all round excellent
16 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Quick and reliable service
Quick and reliable service, I have used a couple of times and attention to detail by the team is top quality.
16 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Great quality product
Great quality product, came in good time from when we ordered and exactly as we'd requested. Good communication on delivery etc.
8 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Just the job
Very easy to deal with the clothing was and is good quality and the embroidery was spot on just what I was looking for.
It all arrived on the day they said spot on will use them again .
17 January 2026
Unprompted review
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
A great range of corporate clothing
A great range of clothing to choose from with a simple logical order process to order your choice and add your logo. All that back up with reasonable prices and prompt delivery. Thank you.
6 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Perfect!
The email asking for a review said ‘did gocustom make you smile’ and that is exactly what i did when i opened my order! Beautiful embroidery and very quick service. So nice to see my design and vision come to life! Thank you
16 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review. You're smiling, we're smiling - everyone is happy 😁
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Phenomenal
Smooth process, excellent customer care and attention to detail. Fantastic quality and thorough communication throughout from the GoCustom team. Really happy with the final product, will be using regularly 😁
15 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Not keen on final quality of bags at…
Not keen on final quality of bags at all. Very thin and expensive for what they are unfortunately.
13 January 2026
Reply from GoCustom
Dear Customer, thank you for leaving your feedback. We understand that you are not completely happy with the quality of the chosen bag. We have many options of organic cotton totes; your chosen bag is 140gsm which is considered lightweight. Our customer service team will be in contact to discuss your order with you.
Best regards from the entire team at GoCustom.
Absolutely brilliant company
Absolutely brilliant company. The customisation itself was really easy and the quality of the hoodie that arrived is amazing. Jordan was helpful, professional and really responsive, which meant my hoodie arrived even before the expected delivery date. Thank you!
17 January 2026
Unprompted review
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Everything was fine with the items…
Everything was fine with the items ordered but they took longer than I expected to arrive.
7 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review. When you placed your order, you selected an estimated delivery of 8 January; this is the date the order was delivered. Normally, plain orders would be much quicker, but our offices were closed for the Christmas holidays until 5 January.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
10/10 my son's sweatshirts I ordered…
10/10 my son's sweatshirts I ordered for him because he is in the mental health facility getting the help he needs the sweatshirt with the embroidery on themis very very very good quality I will definitely recommend them to anyone who needs quality embroidery on clothing
14 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Efficient Prompt service
14 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
Good quality embroidery
Good quality embroidery, delivered when it said it would be, all good
14 January 2026
Reply from GoCustom
Thank you for taking the time to leave your review.
We appreciate your business and look forward to working with you again soon.
Best regards from the entire team at GoCustom.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.