From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... See more
Company replied
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... See more
Company replied
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... See more
Company replied
Company details
- #6 of 48 best companies in Internet provider
Written by the company
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contact info
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, United Kingdom
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Lovely local and friendly customer service advisors who clearly informed me of the choices available. An engineer came out, who was also very friendly and he explained what he would be doing. I was set up in no time at all and he made sure I knew exactly what I was doing before he left.
14 May 2026
Reply from GoFibre Broadband
Hey Jeanette,
Thank you for such a fantastic review! We’re really pleased to hear our local customer service team helped you clearly understand the options available and made the whole process feel friendly and straightforward.
It’s also great to know the engineer made such a positive impression – explaining everything clearly, getting you up and running quickly, and making sure you felt confident before heading off. That’s exactly the kind of ultra-helpful service we aim to deliver!
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Phoned prior to arrival
Phoned prior to arrival. Did not mind our dog. Explained exactly what was to happen. The engineer was very affable and articulate put as at ease
18 May 2026
Reply from GoFibre Broadband
Hey Sheena,
Thank you for the fantastic review! We’re really pleased to hear the engineer kept you informed before arriving, explained everything clearly, and made you feel completely at ease throughout the installation.
And bonus points for getting the dog’s approval too! Friendly, professional service is exactly what we aim for.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Quick response to initial teething issues.
Speedy, positive response from GoFibre after initial delays in setting up the service. Staff always polite and helpful, since the start. Will review again after the service has started and we've experienced how it has progressed.
1 April 2026
Unprompted review
Reply from GoFibre Broadband
Hi J,
Thank you for taking the time to share your review, I’m really sorry this has been your journey with us.
It’s clear we’ve fallen short on two fronts here - how we’ve followed up after your initial enquiry, and the lack of communication once you decided to go ahead. That’s not the experience we want anyone to have.
Regarding the contact you received, we aim to be helpful without being intrusive, so it’s concerning to hear it felt excessive. We’ll be reviewing how we manage follow-up calls and emails after a website enquiry to make sure, we’re getting that balance right.
On your order, I completely understand your frustration. Especially given infrastructure is already nearby, you should have had a much clearer update and timeline. Not hearing back to your emails isn’t acceptable, and I’m sorry for the lack of communication.
We’d really welcome the opportunity to look into this for you and work towards a resolution. We’ve requested your contact details through Trustpilot so we can contact you directly, or you can call us on 08000 590 980, where our team will be happy to help.
Thanks
Gareth
GoFibre Customer Services
Top service
15 May 2026
Reply from GoFibre Broadband
Hey,
Thank you for the great review! We’re really pleased to hear you’ve had top service – exactly what we aim for.
Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The Internet was installed efficiently…
The Internet was installed efficiently by a company from Glasgow. They had a friendly manner and worked hard and it was late before they set off back for Glasgow. I give them top marks for everything.
16 May 2026
Reply from GoFibre Broadband
Hey Henry,
Thank you for the fantastic review! We’re really pleased to hear the installation was carried out efficiently and that the team made such a positive impression with their friendly manner and hard work.
Heading all the way back to Glasgow after a long day and still earning top marks – they’ll be made up to hear that!
Thanks again for your kind words and for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The Gofibre engineer was efficient and…
The Gofibre engineer was efficient and respectful and got me up and running in no time.
16 May 2026
Reply from GoFibre Broadband
Hey Andrew,
Thank you for the fantastic review! We’re really pleased to hear the engineer got you up and running in no time and made such a positive impression along the way.
Efficient and respectful is exactly the standard we aim for, so it’s brilliant to hear that came across. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
A skilled engineer carried out....
A skilled engineer carried out a full installation with success in a short time- The technician was very helpful and on completion, provided a useful debrief - would highly recommend Gofibre. The company also provide a top rate 'customer service' giving very helpful and friendly advice - Thank you - MJH
15 May 2026
Reply from GoFibre Broadband
Hey Mr J Haugh,
Thank you for such a brilliant review! We’re really pleased to hear the installation was carried out smoothly and efficiently, and that the engineer took the time to provide a helpful debrief once everything was up and running.
It’s also fantastic to hear our customer service team have made such a positive impression with helpful and friendly support – that’s exactly the kind of all-round experience we aim to deliver.
We really appreciate the recommendation – thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Best broadband provider I’ve ever been…
Best broadband provider I’ve ever been with. Thank you
31 March 2026
Reply from GoFibre Broadband
Hey G G,
Thank you for the fantastic review! “Best broadband provider I’ve ever been with” is brilliant to hear and genuinely means a lot to the team.
We’re so pleased you’ve had such a positive experience – thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
WiFi reception as good as advertised
WiFi reception as good as advertised. Kept informed of upgrades
6 May 2026
Reply from GoFibre Broadband
Hey Gary,
Thank you for the fantastic review! We’re really pleased to hear the Wi-Fi reception has lived up to expectations and that the communication around upgrades has kept you well informed.
Delivering what we say we will is exactly what we aim for! Thanks again for choosing GoFibre
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey,
Thank you for the great review! We’re really pleased to hear the service was efficient, helpful and completely hassle-free. No problems is exactly what we aim for!
Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
A really excellent company
A really excellent company. Easy installation and all our queries have been answered within twenty-four hours. It’s also lovely to speak to an actual person without going through hundreds of options! Everyone is very friendly and helpful. Broadband is super fast.
15 May 2026
Reply from GoFibre Broadband
Hey Amanda,
Thank you for such a fantastic review! We’re really pleased to hear the installation was easy, your queries have been answered quickly, and that the team have been friendly and helpful throughout.
Being able to speak to a real person without navigating endless menu options is something we’re really proud of, so it’s lovely to hear that stood out!
And of course, we’re delighted you’re enjoying those super-fast speeds too! Thanks again for your kind words and for choosing GoFibre
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Linda,
Thank you for the fantastic review! We’re really pleased to hear the installation was fast, tidy and hassle-free.
It’s brilliant to know getting all your household devices connected was nice and easy too – that’s exactly the kind of ultra-smooth experience we aim to deliver.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Everything went like clockwork and the…
Everything went like clockwork and the staff were all polite and helpful
14 May 2026
Reply from GoFibre Broadband
Hey Ian,
Thank you for the fantastic review! We’re really pleased to hear everything went smoothly from start to finish and that the team were polite and helpful throughout.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service he service was excellent all questions…
The service was excellent all questions were answered nice polite engineer
12 May 2026
Reply from GoFibre Broadband
Hey Sheena,
Thank you for the fantastic review! We’re really pleased to hear the service was excellent, all your questions were answered, and that the engineer made such a polite and positive impression.
That’s exactly the kind of ultra-helpful service we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Alison,
Thank you for the great review! We’re really pleased to hear everything’s been very good – just how it should be.
Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Consistently good wifi speed.
7 May 2026
Reply from GoFibre Broadband
Hey Trevor,
Thank you for the great review! We’re really pleased to hear you’re enjoying consistently strong Wi-Fi speeds – that’s exactly the kind of ultra-reliable service we aim to deliver.
Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great company
Great company. Any issues sorted out quickly and very good signal that never lets you down. Would thoroughly recommend them.
6 May 2026
Reply from GoFibre Broadband
Hey K Stewart,
Thank you for the fantastic review! We’re really pleased to hear you’ve had such a positive experience, with any issues being sorted quickly and a reliable connection that never lets you down.
That’s exactly the kind of ultra-reliable service we aim to deliver, so your recommendation really means a lot. Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Kelly,
Thank you for the great review! We’re really pleased to hear you’ve had good service over the past couple of years – long-term happy customers are what it’s all about.
Thanks again for your continued support and for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Been with GoFibre for some time now and…
Been with GoFibre for some time now and so far service has been reliable and faster than that provided by our previous broadband company
7 May 2026
Reply from GoFibre Broadband
Hey Mr Torano,
Thank you for the fantastic review! We’re really pleased to hear that after being with us for some time, the service has remained reliable and a clear step up from your previous provider.
Long-term happy customers are exactly what we aim for, so it’s brilliant to hear GoFibre is continuing to hit the mark! Thanks again for your continued support
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Service is great
6 May 2026
Reply from GoFibre Broadband
Hey Mark,
Thank you for the great review! We’re really pleased to hear you’re enjoying the service and that everything’s hitting the mark.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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