Gofloorit Reviews 

151
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent service from start to finish, initially called into the show room with measurements for a quote to Richard popping around to check them and Kyle completed the fitting within a week. Excell... See more

Rated 5 out of 5 stars

The process for selecting and purchasing stair and bedroom carpets was so easy. Richard facilitated this with his knowledge and experience. The carpets were fitted by two excellent fitters who were... See more

Rated 5 out of 5 stars

The experience in the shop with Richard and Nick was brilliant. They helped us to choose the best flooring. It is amazing. The flooring was laid yesterday and today in both our bathrooms by Paul who d... See more

Rated 5 out of 5 stars

Richard was incredibly patient throughout the whole process. I changed my mind on the carpet a couple of times, and my house purchase kept being delayed, so we had to keep coordinating the fitting ar... See more

Company details

  1. Carpet Retail Shop

Written by the company

At Go Floor It we understand that selecting your flooring is not just about picking the right colour. To be able to make the right choice for your home, you need to consider how you live. Our team will ask the right questions so we can give you the very best choice of floors for your needs. Not only will your floor be stunning and quality assured – it will be perfect for your lifestyle


Contact info

4.9

Excellent

TrustScore 5 out of 5

151 reviews

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4.9

All reviews

(151)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laminate supply and fitting

A very good service from the day of measuring up to the day the work was completed. All staff were extremely polite, the fitters on the day did a great job, tidying up as they went, leaving everywhere they had been neat and tidy. A great company to use.

9 April 2022
Unprompted review
Rated 5 out of 5 stars

Gofloorit kitchen flooring

Gofloorit supplied us with flooring for our kitchen 5 years ago. They spent lots of time answering all my (many) questions and the service and fitting were really good. We've just extended the kitchen and they've easily matched and supplied more flooring. Again, the service from Gofloorit and their fitters has been great.

5 April 2022
Unprompted review
Rated 1 out of 5 stars

Unprofessional business - stay well clear!

I would not recommend this business. Having attended our Head Office in Northampton to provide a fixed price quotation for 3 rooms (including the Managing Director’s office) they reneged on their tendered price of £2,842 plus vat stating they had forgotten to include the fitting cost in the fully installed price. Lol Amazingly it’s taken them over 3 weeks to contact us with this information and to add insult to injury have increased the tender price to £4,964 which is materially higher than all the the contractors who submitted accurate and honest quotes at the time. Very unprofessional and dubious business practices. STAY WELL CLEAR!

REPLY TO RESPOND: You were given the go ahead for the work on the 14th March (bar dates/colours) and you decided to reply on the 29th March with a massively increased price, when we had already informed the other tenderers they weren't successful. Furthermore your "alleged" forgotten the fitting fees revised price was materially more than everyone else in the tender process. A reputable business would not conduct itself in such a way and would have honoured their quoted price.
The good news is Mark Bird Flooring (in Rushden) has taken the job and can fit 2 weeks earlier than this outfit promised on the 14th March!

29 March 2022
Unprompted review
Gofloorit logo

Reply from Gofloorit

Hi Paul,

Many thanks for your review, it does provide us with an opportunity to respond with transparency.

The error highlighted was a genuine mistake, the system omitted the labour charge for prep & fitting and with all due respects, we received confirmation of spec/order on the 18th March..

We felt it appropriate to raise the error to give you as much time as possible to either proceed with an order with us or indeed make alternative arrangements. This way it gave you options as the client in order to get the work completed.

Best wishes, kind regards…

GoFloorIt

Rated 5 out of 5 stars

Would highly recommend go floor it

Would highly recommend go floor it. We needed more carpet for our loft conversion to match in with a previous order we had from these guys. They were extremely helpful and quick to help. The communication was excellent all they way through the process. The fitter they sent us was also very friendly and done a good job. Would use these again.

6 March 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend Richard

Richard guided us, advised us and provided us with good quality products for our new home. The personable approach provided by Richard made us feel reassured when making flooring choices.

5 March 2022
Unprompted review
Rated 5 out of 5 stars

Were extremely patient when I had to…

Were extremely patient when I had to move my fitting appointment at the last minute due to family issues. When it came to fitting was very quick and efficient making a plan of what was going to happen when and what needed moving and what they could work with in the room.

4 March 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, very quick and simple. End result is great. Looks really lovely. Fitter Allen was very efficient and nice.

10 February 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with my new flooring in the…

Very happy with my new flooring in the living room, kitchen/ dining and bathroom. Staff very friendly and professional both at the very beginning when visiting shop, during the fitting and afterwards. Would highly reccomend.

23 January 2022
Unprompted review
Rated 5 out of 5 stars

Another excellent job

Allan did another great job for us and even put some levelling compound down around the fireplace as when he pulled the old carpet up there was a lip all along the front of the hearth where the previous carpet layers had not made it level. Allan certainly takes pride in his work and we would not hesitate to have him again. We have been extremely pleased with both the jobs he has done.

20 January 2022
Unprompted review
Rated 5 out of 5 stars

Quality flooring and excellent customer service

We have been using Gofloorit for many years and have always found them professional, knowledgeable and friendly.The quality of the flooring is excellent with a wide choice.They promptly responded to and rectified a small issue with the door bar that was fitted with our study carpet.We would highly recommend Gofloorit.

17 January 2022
Unprompted review

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