GoFundMe Reviews 23,870

icoule get money

The worst experience i ever had DON'T use it....there are no live people..they take your money. They keep asking for the same Identification...4 weeks...any still nothing..Buyer beware Do not use them

The process of changing my contribution was quick and seamless. The person that processed the update was extremely courteous.

It's a good platform to arrange funding for individual causes, however I wasn't very happy to have money added to my donation registered as a TIP.
I appreciate that funding is necessary to maintain the Service however I would expect to be asked rather than debited at the point of dubmitting my payment for the cause I am funding.
In the companies defence they do accept requests for refunds which is mansged very professionally.

It was relatively easy, I wasn’t happy about how the tip got added, but it was quite easy to have it refunded.

Great first time setting up a gofundme for a friend and it’s been an easy experience - did not like the tip portion of it though

This was a "beyond duty" support from Customer Support team member Laverne.
A donation that I was making in the name of somebody else ended up appearing under my name and not the name of the actual donor due to bank accounts linked under my online access.
After the legitimacy of the case was transferred to Laverne, she lost no time in telling me that it would be fixed with no time and it ended up to be the case.
Kudos to her and hopes that her hierarchy will help her to develop further within the Gofundme organization.

When I first did a fundraiser it was canceled very quickly in its early stages. Donations had to be returned quickly which go fund me wasted very little time in making that happen. A second fundraiser is to take place with corrections to make this new fundraiser a success.

They were so helpful and had us up and rolling in no time flat thank you so much for all you do for people in the community to be able to help us too

The fees are way too high. They're taking out a transaction fee of $26.70 dollars out of my donation of $1,144.00. It shouldn't be that much!

Absolute farce of a website. Started a campaign only to find it was minimum £5 donation. So created a justgiving page instead as they are minimum £2. However there is no option to remove / suspend or delete the campaign. So I've had to "report" my own fundraiser in an attempt to get it closed down. Yep, brilliant website is this 👏👏

Seriously, avoid.

Alexandra was very patient, helpful and provided guidance geared towards a solution.

Fast and very helpful fixing my situation, I was very pleased

I would like to sincerely thank Abraham and Kate for their outstanding support, professionalism, and kindness.

During a personally difficult situation, it truly made a difference to be assisted by people who were patient, attentive, and clear in their explanations. They guided me properly through the process, answered my questions with care, and provided reassurance at every step.

Their support helped me move forward with confidence and complete everything under the right conditions.

A big thank you to both of you for your dedication, efficiency, and human approach. It is genuinely appreciated.

Krystian.v.ca

I donated $100 to a friend that lost her mom and was struggling financially. I look at my receipt from GoFundMe the next day and see that I was charged $117.50? Huh? The additional $17.50 they took out of my bank account was labeled as a tip. Who would I be tipping? I was not receiving any type of service that would warrant a tip. It’s bad enough that GFM takes a small percentage of the donations, now they’re stealing from donors that are just trying to help friends and family. From now on, I’m asking for the person‘s Zelle information so all the money will go straight to them and I don’t have some company just taking money out of my bank account and calling it a “tip”. Honestly, I would recommend just reaching out to whoever you want to donate to, get their Zelle information instead and donate to them that way, then they will receive 100% of your donation and you don’t have to worry about getting ripped off with these fundraising sites like GoFundMe. I do not recommend donating through this company. If you do donate on GFM just make sure you aren’t unknowingly leaving a fat tip for GFM.

I had a GoFund me for a year and a half for a personal friend in Gaza. I had updates with photos and was successfully getting money to him. It was going well and then my fund was paused. For the first week they asked for information and I answered honestly. Then they did not reply to me for almost 2 months until I sent another message. They accused me of not being transparent about things that I had answered honestly like what the fund was for and who had sent donations. I felt that they did not read my replies, they did not respond to my continued questions and in the end closed the account. They did cite that they don't allow transfer with cryptocurrency, which is the only option in getting money to Gaza. Instead of letting me know this is why my account was closed. They did not communicate anything and then accused me of other infractions also.

There were a lot of steps involved in setting up our page, but once I had all the proper information collected, it took me less than five minutes to do the initial setup.

I then shared the links with our team. We posted to social media and our personal channels and everyone who donated found the process very clean, simple, and quick!

I encountered some challenges connecting my bank to the system, and I had to reach out for personal help that the chatbots could not support me on. I connected with Christian, who was able to review my account, explain what the error was, and then monitor my account until got corrected documentation uploaded and connected to our bank.

Overall, it's been a very positive experience.

I made a donation as I have in the past and this time they added a tip on without my permission. I had to reach out to them to have it removed and was told that the tip is added automatically and you have to manually remove it before donating. I do not think this is right- you should have the option of adding a tip, not be forced to remove one.

The experience i had was the agent was able to assist me with my question