GoFundMe Reviews 23,870

Once I got what I think was a real person, things went much more smoothly.

I learned to navigate and click on the correct links (thanks to customer service), because I wasn't clicking the right areas to copy the link. Even though I'm not getting many donations, I'm still getting experience connecting with people and groups. Using GFM has opened my eyes to many issues people face on a daily basis and it has inspired me to work harder at the marketing I've recently started pursuing so I can give back to some causes that mean something to me.

Logan was able to resolve my problem quickly.
One thing that will help improve things is to list all information that will be needed to verify your bank account before you click on the Adyen link.

Both Ethan and Roger helped me tremendously! Grateful to them both for kind, friendly service. They went above and beyond.

Michelle

GoFundMe help me to increase my trust and support our deaf community to stay united.

Terrible site. There is an influx of people going on holidays without travel insurance, driving scooters dangerously and intoxicated and when they get in an accident it's straight to GoFundMe to cover it.
The fact that GoFundMe is allowing this behaviour is disgusting. They are basically saying, don't get insurance, go be stupid and break the law because we got your back.
Shame on this site will never use it.

Initially it seemed that I was not being supported - difficulty getting direct responses to my inquiries. After several emails, eventually was able to resolve issues.
It would have been very helpful if I could have spoken to support staff rather than emails

I didn't see where to change the tip amount. It needs to be more obvious. And don't suggest so much. You don't deserve that much for doing so little actual work.

Even though they added an undisclosed 'tip' on my donation (on top of their cut), I wanted to do a gofundme, but I can't in good conscience when they're going against their own rules and doing a fund for the ICE killer of Renee Goode!. Plus seeing they have 57% horrible reviews and problems. How do they sleep at night?

In a spare of the moment a friend mentioned to me to do a Gofund me for my brother who had no insurance 😪. I didn't want to at first because of pride. I'm glad I listened. We met goal and I appreciate the opportunity 🙏. We met goal and the experience was great. Thank you for all your support in handling me during this difficult time. It was good to see my family and friends come together so my brother could have a excellent celebration of life. I will be forever grateful of this opportunity.

It is my first experience to fundraise for anything.
Setting up a fundraiser is easy and uncomplicated.
Without my knowing, my Husband made a donation, which on our bank statement looked like a charge from gofundme. I contacted the customer service and eventually became aware that it was a donation, not a charge. The customer service team were great, professional, kind, patient, friendly.

The only single aspect which was a bit of a trial, was to get the chatbot to connect me to customer service. It took 4 separate tries, was quite frustrating.

The customer service rep was very helpful in getting my go fund me taken off Google after World Computer Exchange, which is going to ship 30 refurbished computers to Honduras for $3000, refused to allow me to raise money in their name even though I told them you would collect the donations and ship them directly to them. Any suggestions as to how I could collect the money on gofundme and you would send it to World Computer Exchange but I would not use WCEs name.

I made a rather large donation to a friend in need through "Go Fund Me" a $52 tip was added before I could correct the error. However after contacting GFM they were able to refund the extra charge.

Despite "donation protection" they were unable to provide a refund for a campaign that promised digital delivery of items on donation and the person asking for donations failed to deliver after 7 months and counting.

good costumer service. they responded really quick and Calvin did a great job helping me. this is a great platform if you want to help people in need.

Impressive Customer service! A chat bot that was actually helpful and a great customer service person resolved my problem quickly and easily with no fuss!

Yes how I feel gofund me great help me out and thank you your support my family and friend and donate I feel blessed my heart

I have found GFM to be an ethically responsible and trustworthy organization. Not only is GFM’s mission a very worthy cause, in my experience it has been an exemplary customer service experience. I had some questions about a donation. They listened and provided a kind and immediate solution.
With so few ethically responsible opportunities to securely donate to worthy causes, we are fortunate to have GFM. Based on my personal experience, I would recommend secure donations to GFM.

GoFundMe sucks. Everything was going well with my project. After transfers started, I received several emails asking for account verification but there were no notices on my dashboard. Transfers continued until a red light showed up. Their system then failed to take me to Strike to update. So I started a chat which became an email. Chelsea said it would take five to ten minutes to resolve my issue. After a week with no resolution, Chelsea has given up and referred me to the Trust and Safety Team whoever they are.
Luckily, I have already received all donations. Now I have given up on GoFundMe. Never again. Then I discovered it was because my campaign involved cannabis which is perfectly legal here in Canada. Somehow it took GoFundMe two months to figure this out. Bad AI. Bad GoFundMe.

I had very good helpful and outstanding from lily , she made it easy to understand, I had trouble setting my bank account and Lily helped me , thanks