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Rated 4 out of 5 stars

Initial phone price was reduced a lot however this was expected due to the poor condition of my device. Once agreed payment was processed promptly.

Rated 5 out of 5 stars

Gohippo have been extremely helpful and clear throughout the whole process of selling my phone. From collection to emailing me at every point in the process. Very grateful for such an easy, stress f... See more

Rated 5 out of 5 stars

Wow what an extremely efficient service. I booked a collection for my iphone 12 pro. It was collected the next day and the day after that I received a quote for my phone which was more than reasonable... See more

Rated 5 out of 5 stars

I didn’t know what to do with my old and very broken iPhone XR (screen smashed and 3/4 no display) and I found gohippo on Google and it seemed like a good way to recycle my phone. It was picked... See more

Company details

  1. Cell phone recycling and unlocking service

Written by the company

GoHippo buys broken, faulty & damaged phones with free collection throughout the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

65 reviews

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Rated 5 out of 5 stars

Great company

Great company, fast pick up and turn around. Would highly recommend this service to sell your old phone.

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Customer service review

I had a few problems with the collection for my phone but it was sorted out quickly and efficiently by the customer service team, who were really nice and ready to help. I will be using go hippo again .

5 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very quick to pick up, settle payment, can’t fault them at all. Would highly recommend and will definitely encourage everyone to use them if you’re selling a phone. Thank you.

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Very easy and efficient service!

Very easy and efficient service! I arranged for my phone to be picked up and it was collected, free of charge, the next day and received an email a few days later. The customer service is very helpful! Would definitely recommend :)

25 November 2022
Unprompted review
Rated 5 out of 5 stars

Gohippo have been extremely helpful and…

Gohippo have been extremely helpful and clear throughout the whole process of selling my phone. From collection to emailing me at every point in the process. Very grateful for such an easy, stress free experience.
Also provided the best price compared to other companies.
Much appreciated - thank you

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Very quick response time, quick live chat support, easy pick up of phone and a very good offer considering the condition.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

The process of this was so easy

The process of this was so easy, phone picked up so didn’t even need to leave my house. Payment did take a while but that’s because it was the weekend. sold phone friday had the money monday.

21 October 2022
Unprompted review

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