The text is too small in mobile version. It’s not very respectful to use 12px font in 2023. Also the support on the website is lame, there’s no English option in chat. +the brand have delivery to russ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything was great (quick inter-european shipping, great shop system, beautiful (!!!!) packaging), aside of the clothes themselves. I ordered a hoodie and a pair of matching pants. The pants are odd... See more
Love the colours and shapes! Love this brand 😍 My only constructive feedback is to make more larger sizes to fit a greater diversity of body shapes. Your XL in the Sora Dress fits more like an Austra... See more
Company replied
Unfortunately the top is really to smal.. I took XS because it said that the model on the picture was wearing XS and she had way bigger boobs than mine,but the XSis actually really small even for... See more
Company details
Written by the company
MADE TO EMPOWER GOI is a clothing brand created and designed by Jessica Goicoechea in 2019. "My style was not reflected with the majority style of this country. It is more sexy and risky than usual and it was difficult for me to find brands that nationally meet my needs , I found a market niche that was not covered and GOI was born”. MADE LOCALLY Our clothes aren't just made for your outfits to look on point. The collections are produced ethically and locally, respecting the processes with limited units promoting slow fashion and avoiding overstock. GOI was born from passion, ambition, and the illusion of sharing daring fashion and feeling good with yourself. GOI.COM
Contact info
Carrer Ramón y Cajal 17, 08012, Barcelona, Spain
- 663853757
- help@goi.com
- goi.com
2.5
Poor
1K reviews
Replied to 63% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately I didnt get what i…
Unfortunately I didnt get what i purchased yet. I ordered it 6 weeks ago and already paid the full ammount. Service does Not answer :(
Would Never purchase a second time
7 June 2022
Still haven’t received my package which…
Still haven’t received my package which I ordered 6 weeks ago! What a shame.
6 June 2022
Reply from GOI
Gracias Cristina💘
Reply from GOI
Thank you babe!🥰
I tried sending an email telling that my address was wrong
I tried sending an email telling that something is wrong with my address, but they don’t answer and i still didn’t get my package.
26 February 2022
Reply from GOI
Hello babe! We are sorry for this, it must be an error... I've asked if they can answer you ASAP. No worries for your order, you will have it soon. 🙏🏻🥺
Unfortunately very disappointed. I would not recommend this product
I received the delivery from Spain quite quickly and was really looking forward to the Lip & Cheek Tint. When I opened the package, the lid of the product was already damaged. Very unfortunate, but that can happen. I have now tested the product several times and each time I got a bad rash on my lips and cheeks. Therefore, I cannot use the product at all. I would not recommend it and would not buy it again.
25 February 2022
Reply from GOI
Hello lovely! That's so strange... It's the first time we have this feedback.🥺 It is very possible that you are allergic to some component of the tint, but all of the ingredients are vegan and it has no parabens. We are sorry for this.
I enjoyed the sale shopping
I enjoyed the sale shopping, the product arrived punctual and perfect, the box was already opened, don't know why, but the product perfectly intact, so I'm happy and satisfied. Also love the style of the clothes so I'll definitely buy again.
17 February 2022
Reply from GOI
Thank you so much for your review ❤️🔥
Bad quality & poor costumer service
Can't recommend it. Poor quality items. Sizes of sweats and hoodies are always different (ordered a couple of times and always cam in different fit) and the first time you wash them they'll shrink at least by one size. The seams tear open quite easily too.
Customer service is not too easy to reach and it takes ages for them to respond even when they messed up your order.
All in all, not worth it, especially not the regular prices without discounts + EU shipping.
2 February 2022
Reply from GOI
Hello Ferdinand! We are so sorry to read your review... We are sorry for that, we usually answer to our emails in 24/48h, but sometimes it can take a bit more. Hope you give us another chance in the future.
Not real size
2 February 2022
Reply from GOI
Hello babe! We are trying to improve our sizes, but we are glad to help you always with this sending an email to help@goi.com. 💘
I made and order and paid shipping
I made and order and paid shipping, the GLS never rang my dorbell even though there was always someone at home, the shipping track doesn’t work, it says the shipping tracking number doesn’t exist!
I have contacted the costumer support with no reply.
Please help, I have no way of getting my order
1 February 2022
Reply from GOI
Hello babe! We are so sorry that the delivery of our order was a bit complicated... While we always strive to provide excellent service to all our customers, some factors like shipping and handling of items happen outside of our control due to which such problems occur. We are happy that finally you have your order. Best regards, xoxo
It was written that the white body and…
It was written that the white body and the white tank weren’t see-through but they are definitely too see-through. I asked for a refund but had no response….
20 January 2022
Reply from GOI
Hello babe!
Our handling time to response the emails is from 24 to 48h. You write us on Wednesday so I'm sorry, but we are a small team and we answer you as fast as we can... Anyway, you have all the instructions to make a return in your email and in our website.
Best regards💘
Hello
Hello, I am quite happy with the clothes I choose and their material. They look accurately as shown in the pictures. I found surprisingly blue pen markings inside one of my body suits and there should have been a free gloss gift included, which was missing.
6 January 2022
Tracking code is not working
Tracking code is not working. I hope the parcel will arrive. :(
29 December 2021
Reply from GOI
Hello babe! If you haven't received yet, please, contact help@goi.com and they will help you ASAP. You should have received the tracking.🥺
hello
hello, I am very disappointed because I still have not received the dress that I was supposed to give to a friend. I had to give her something else. I had already bought two tops and pants and everything went well, it's a shame this time. How can I get reimbursed?
28 December 2021
Reply from GOI
Hello babe! According to our shipping agency your order has been delivered. I've sent you an email. Best regards.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.