Gokinetic Reviews 754

Multiple Kinetic Internet trucks came out and plugged into our power line pole without a heads up while I was at work. They completely fried my outlets along with my router, PC, fridge, oven and any other appliance/electronics that was plugged into our outlets, worst part is, I'm not even a customer. I demand compensation as that is several thousands of dollars down the drain while I was just at work trying to survive and now I have to replace everything.

THIS IS ALSO THE 2ND TIME THEY'VE DONE THIS, I ALREADY REPLACED ALL MY APPLICANCES AND ELECTRONICS OUT OF POCKET THE FIRST TIME A FEW YEARS AGO.

For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill by $10 every six months to a year! Then Kinetic came along! Thank You! I was about to have to cancel my internet service all together because of Spectrums' unscrupulous business/pricing practices! I have been a customer with Kinetic for over a year now, I think, and the service has been great! Not just great but affordable too!!! Thanks again!

Internet service is great technician hooked it up bout 3 months ago said they would be out in a week to bury cable 3 months later I'm still waiting promise after promise no results they say I know how you feel lol wrong

Service always going down for days at a time. And everything i have is dependent on it. It's like being back in the 1800s.

I got dependable service from another provider. When I called Windstream to cancel my service, the rep refused to give his full name citing "company policy". So I'm going to the trouble of sending a letter certified mail return receipt with the receipt number in the body of the letter in case I need to sue them to stop billing.

Shoddy practices. Technically inept.

My experience was okay until the last year. Regular increases on my bill, promises of credits I never saw, random outages with no explanations, etc. I finally switched to Spectrum and when I called to cancel they prematurely cut my service 4 days before the disconnect date. After 7 phone calls, there was no resolution. They then charged my card without authorization before prorating the bill. When I called to question this, they promised a refund would take place after 3-5 days. I called one week after not seeing the charge reversed. The customer service rep hung up on me when I asked why I was told it was already handled. Who knows if I’ll ever see that money again. The whole experience has been a nightmare.

Windstream will rip you off. Was trying to cancel service since late January and just got it canceled. They have had the router for a little over a week now. Called customer service 3 times, finally got thur and talked to 2 customer service representatives that told me I owed $282 for December, January, February and March. Notice it starts with December. Talked to a 3rd customer service explained the cancelation and she turns to her supervisor and they say will credit February and March. So now I owe $214. Now, my Math says you didn't credit enough. Yes, we you owed for November, December and January WHAT????November wasn't mentioned. The service never worked we always got some credit and when we got credit the service went up per month. The customer service is off shore, you can't get the same story out of anyone on or off shore. The will give you credit then raise the bill, it's ridiculous. Good riddance Windstream. If you are a future customer, don't even think about doing business with them.

During the storm the church lost power and phones. AEP came and replaced the phone soon after the storm. We have been trying to get our phones back on, Kinetic said they would be out, and never has been there. We’ve been at the church and parsonage all day and no one would show. This is a detriment to our work/services.

I'm unable to get anyone to explain billing procedures to me . The only representative I can reach has English as a second language. He was not helpful.
The bill due on website does not match the bill I download. The dates do not match, and the company name does not match. When I put the account on "auto pay" they charge me a ten dollar late fee.

Kinetic is a bait and switch internet provider. They provide initially good service. However, it isnt long until your service drops. When you call it mysteriously speeds up only a day or so later to drop again. Or you call and get the message "there is a know service outage" but the message is continuous for weeks and when you finally talk to someone, again mysteriously all of a sudden your internet speeds up and then you go through this same cycle. Im dropping them for good. Further, during the initial period I had less than the speed I paid for and again when I called the speed mysteriously increased only to drop. I started to take snips of the speed and asked for a small credit initially trying to give them the benefit of the doubt and they refused. This company seems like a scam but its hard to know just why they would do this. Id gladly pay for consistent speeds but they just cant help but drop you to next to nothing. At least with Spectrum they really tried to maintain their commitments but were expanding/upgrading too quickly. Windstream/Kinetic is just a scam type business.

The company did a great job a wonderful tremendous job everyone was very helpful

The Internet doesn't work very well. It's always in and out. The customer service is trash. Every month it's something dealing with them. I've had them for 3-4 years and since April of last year I've been having the worst experience with them. Go to spectrum don't use kinetic.

I can’t even count how many times they have gotten my bill incorrect. I have called in to negotiate a new rate or have an auto pay discount applied and they tell me what my new bill will be but when I receive the bill it is wrong, every time. I constantly have to call them back to correct it and they continue to get it wrong many times. They increased the bill at one point without notifying me and when I called about it they said everyone’s bill went up. They will not transfer you to a supervisor but tell you one will mysteriously call you back, no idea when. They have also told me I am eligible for increased speeds and they will apply it for no extra charge however I never receive the increased speed. I have spent more time on the phone with them trying to get them to do their job correctly than any other utility provider.

I cant wait to cut this non-working crap off and get Verizon
Kinetic sucks always spinning 🥴
Always a problem
Sick of it
Been putting up with this crap for awhile
Im done

Fast and professional.

Absolutely horrible. Randomly do not have phone or internet services. They refuse to come out for 6 days. Absolutely horrendous customer service. Beware!!

Horrible customer service, scheduled appointment for service and took off work to be there. Come to find out they cancelled my service moved it out a week and didnt notify me. They couldnt even give me any reason why.

Don't walk, RUN from this company.

I have used this company for my landline (yes, I still HAD one of those) for many, many, many years as well as had internet with them several years ago. There are numerous issues with the landline and some months, days go by without a dial tone. If it rains you can bet that you will no longer have service (phone or internet). The equipment is old and since there are so few of us out this way, they absolutely will not upgrade. On one hand, I understand that. On the other, we are paying for a service that is not provided, and definitely no discount is provided.

Since they will be doing away with service out this way completely in a couple years (not that it has been communicated officially), my parents and I both chose to transfer our phone numbers to a different company. Plus I finally got my parents to switch internet companies since much of the time they would have to come over and take my hot spot back to their house just so they could get online.

I started the transfer process on my phone 2/27/2026 from Windstream and had my parents call to start theirs the same day. Weeks went by and there was issue upon issue. My new phone company had to get involved and escalate the issue on their end. They did say they have a lot of issues with Windstream with other customers as well.

Both lines had Family Bundles that could only be removed by the new company emailing Windstream. My parents bundled phone, internet, and satellite with them so maybe that's why it was on their account. I, on the other hand, had canceled internet with them years ago since I work from home and need reliable internet. So was that the reason for the Family Bundle? It doesn't appear anywhere on my bill nor do I know what it is. Once the Family Bundle was removed, my parents transfer was able to go through....mine, not so much.

Now they wouldn't take my zip code. The phone number I had with Windstream is the same and only phone number that has ever been used as a landline for this house. Same with the address. Nothing has changed. Yet, Windstream, had TWO zip codes for my house. The second zip isn't on my bill; funny how the bill managed to find me before I had it emailed. And yes, the billing and service address are and always have been the same.

It took three weeks to get them to transfer my number out (my parents just over 2 weeks). Again, I understand that there might be issues since it's a landline transferring to a cell; I didn't expect it to happen overnight. However, it took three weeks.

I chatted online with someone earlier this week at Windstream to make sure that I was completely done and my account would be closed. I asked when I might receive the final bill and about how much it would be. I was told Thursday (tomorrow) and around $60 for the final bill.

I log on today and see my final bill ($80) and even though I transferred out before the new month began (3/16/2026), I now have the privilege of paying for another month (until 4/15/2026) for a service that I no longer have with Windstream.

I always felt so sorry for the tech that would have to come out and try to fix the line/internet due to the many, many phone calls because of issues over the years. They knew there were issues and would apologize because they couldn't fix it. They would try their best.

If you are in an area where Windstream is your only option, I'm sorry. I've been there and done that and am so glad to be done.

Update: Only after this review...I emailed customer service in response to my review. She did actually reverse the charges to my account since I was being charged for a month where I would receive NO service from Windstream. I do appreciate that. However, since I am a responsible adult and pay my bills, I sent the payment due the day before her response. They have since cashed the check. What are the odds that I will get that money back?

We experienced some weather and my modem got fried during a power outage. Called support to get a new one , they scheduled a technician to come out the following Monday.(this was a thurs). That got cancelled due to a widespread internet outage, called back and supposedly had another appointment but never got a confirmation. Called back again and no service ticket was entered, this time the guy hung up. Tried again, they said they ordered me a modem. Should arrive Monday. Never came, again… they said Tuesday. No modem. Called back, transferred four times. Modem never was shipped so they say I’ll get a technician out. Transferred to a guy who tries to order me a modem again … I’ve been out of internet for a week no idea how to get help or escalate and I finally cancelled my service because how can a technician support department be this bad and this confused and no one be able to escalate me to get a resolution. Terrible terrible customer service.

It’s so hard to get in contact with anyone local to get something done . This is the second time our internet has went down and we will be without WiFi for another Week before anyone can come out . I should not have to take off work to meet someone . Also the bill goes up every other month . Really thinking about switching bad to spectrum .

Very knowledgeable and very nice person.