Gokinetic Reviews 754

It is a total lie. It is no faster than any other internet service. As a matter of fact, it is slower. All the promos they offer you. You never get it is a worse service. I've ever had. I went back with spectrum. The bill has stayed the same for over 5 years. Unlike kinetic, which just goes up and down as they wish

To: Kinetic Windstream
From: Dana

03-12-2026
After 4 attempts to make an appointment to upgrade my wifi, 3 appointments have been cancelled. One of which I was not notified. (How professional is that?)
I have a house in High Springs. I do not live there. I have a tenant with a busy job who cant take a day off to meet you at the house, therefore I need to drive 5 hours north to meet you there.
We have an appointment set for April 24th, of which YOU sent me appointment options.
I still receive daily texts annoying me to make an earlier appointment. Yesterday my tenant informed me that you sent me a threatening letter that I was going to be charged $30 a month because I “couldn’t meet your deadline”
This is BS!
You better NOT charge me $30 bucks because I have been making appointments all along! Yes, and you WINDSTREAM have cancelled 3 of them.
I am reporting you to the Better Business Bureau as well.
We have an appt set for April 24th. I have to leave work and drive 5 hours to get there. You better NOT cancel on me this time!

Dana

If it had not been for Timothy Shoemaker I probably would have never had my Internet fixed. Apparently the exchanging of the copper wires that was ran to my house was done crappy. They drilled a new hole in my house instead of putting where it should have been because the outsource man was to lazy to go under my house which u can walk under and put it where it should have been. Timothy had them come back out and do it correctly and then I found out later that my alarm system was not hooked back up with the new lines so we did without security that would call the fire and police department if anything happened and Timothy Shoemaker came back out on a Saturday and worked with my security man to get it fixed back and installed my new modem and he was great. Very knowledgeable and apologized for all the trouble we were having. He even called the office to let them know I had been switched over to fiber optic. He also had Yanette to call me about my mom’s and that was taken care of as well. He was super helpful and went above and beyond. Now I got another call insisting my service has not been changed over to fiber optic and they will be coming out again to “change it “ bc I was told it was not noted on account. I also found out by Kyler that I have been paying about $100 more a month than I should be and I expect a r
Credit to my account. I pay $195 a month and he said I could get it for about $80 plus tax for phone line for security system and internet. I would like to know why I have been charged double
That for years and would like to be compensated for it. My main reason for the post is to brag on Timothy Shoemaker and let Windstream know you could use more people like him.

First let me say that the sheer lack of concern from the financial department is staggering. I was double charged on my account and when you can actually talk to human, I was transferred until I reached the financial department. When I explained to the representative of the double charge, I received the most abysmal response of 14 business days to issue a refund. I asked to speak to a manager and I was told first, that the manager was off and then they had stepped out of the department. What multi million dollar business does not have someone overseeing the life blood of a company?!?! 14 seconds to take the money from my account and 14 business days to get it back?!?!? Ridiculous in my opinion.

Second, my monthly bill has increased significantly. I inquired about the increase, asking for the reasons as to why my bill has increased, and the answer I received was bills go up and I can’t tell you why. Seriously!!!!!

Unfortunately I live in an area that only offers Kinetic by Windstream so I’m stuck as far as options. They realize this so there’s no recourse for customers in my situation!!!

Very happy nice person helped me l am happy thank you

So glad to be done with Kinetic/Windstream. Their internet connectivity was actually okay, in so far as reliability. But their billing is atrocious. If you look on line, for my area, the monthly should be 60 bucks (standard rate - not the first year rate, etc). But every year, it jumps up, and I have to call to get it reduced (not to the 60, but close). They put a "customer credit" on for a few months, then have to do the whole thing again.
Plus, the billing is not itemized. So if you call and complain, they say "well taxes". Taxes are not 15+ bucks. But, the bill does not show them anyway!
Cherry on top? - When I cancelled, they do not do proration. So paying for a full month, even though I am cancelling on the 10th. UGH!
Also, my final bill - it show the fee of 96 bucks (yes, 36 more than it should be). But I have a 20 dollar credit left over from last years phone complaint that expires april of this year. I also have a 10 credit for calling and complaining about the jump from a month ago. So yea, even though they advertise 60, I am currently paying 66 (taxes are not 10%), and was about (unknown to me) have to pay 86!!!!!

For 100/25 DSL service!!!!

I also went to look at my billing history, they have 13 months available. That is all. This is not acceptable. I can see every item I have ever bought from Amazon, since 1999, RockAuto, NewEgg, etc - everyone has FULL HISTORY. But not Kinetic......

Using a friend's cell phone, I called this morning (3/10) that I had no phone service. I was issued Ticket number 13886974 and was told repair was scheduled for 3/24. TWO WEEKS FROM NOW!!!! Is this true? If so, I will be looking to cancel my phone, internet and Dish services. Also, my internet service is intermittent (fails every several minutes) but when it is available it is so slow I can't even stream a 30 minute program.

My experience with this company thus far has been extremely bad. I have been trying to get my permanent fiber buried and connected now since January. They finally came out and buried the permanent fiber in my yard three weeks ago. Since that time, I have been waiting for a technician to show up to hook it up and remove the temporary fiber. I have been lied to multiple times by their customer service reps saying that, "He'll be there today". The company obviously has an issue with truthfulness/integrity and I don't feel that they are trustworthy. I'm seriously considering moving to Starlink just to bypass their BS. The customer service reps are always very nice, but the work never gets done.

Kinetic has been a great internet provider for me. With the recent upgrade to fiber, it was a smooth transition and the speed is better.

You have not been back to bury my lines and it has been almost 3 weeks.

The biggest issue was different pricing, the first day I called in I was told $85 for the first month, which would cover the router install and then 64 or 65 bucks from there on out.
Next day when we called back to order we received a different pricing schedule and we have to pay monthly on the router.
Installer said 3-5 days for trench team to dig and install new permanent fiber.
Trencher did not replace cable even after we informed him of the heavy traffic that was running over it daily, including two 18 wheelers and multiple vehicles.
The service so far seems to be pretty good.

It was easy set up for the appointment with all questions answered and the technician was great at servicing our house with understanding and reliable information , the crew to service the lines outside did great with no issues to our yard.

Spoke with staff professionals. Both was knowledge and helpful and kind. Gor disconnected and they call me back.

The first call was awful, when I explained my financial situation, I was told my existing agreement had ended. They no longer could help me. So I told her I would get another carrier and call back and cancel. When I called back to cancel I was transferred to someone else who was helpful, nice and said I should have been transferred to there department. In any case I am very thankful for the help and understanding. I like my service and was regretting having to go somewhere else. Thank you for your patience, understanding and friendly service. I am not sure exactly of the date.

This fiber that we got is awesome. Our bill is actually cheaper for a while. I have no complaints. I'm sorry I cannot remember when we got the fiber. However you guys do know when we got the fiber.

Great Quality service

Our installation was quick and professionally done. The technician was knowledgeable and since we have a 2-story home he put wireless routers on both floors to insure good coverage.

They buried the cable that went thru our property
and did a good job.

Great customer service

When we ask for a tech to com out send one, don’t have us troubleshooting your issue. We don’t get paid by your company.