The internet service itself is great - very reliable, and the guy who did my installation was awesome. The company itself is scummy. Customer service will talk you in circles for hours. They straight-... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... See more
Company replied
For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... See more
Company replied
The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... See more
Company replied
Company details
About Gokinetic
Written by the company
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Contact info
United States
- gokinetic.com
4.0
Great
754 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gokinetic
That's exactly what we aim for, Lynn! Don't hesitate to reach out to us on our socials @gokineticfiber if you ever have any concerns.
Service rep helped with my bill
23 February 2026
Reply from Gokinetic
That's great to hear, Rhonda. Let us know if you ever need anything else by sending us a message on our socials @gokineticfiber!
Need to correct the landline dialing pattern
I wanted to give a five star review. The techs that set the appointment, showed up when promised, completed a great install, and got our WiFi up and working in short order - all deserve five stars.
However, when I attempted to use the phone to make an outbound call, it tells me I must dial a 1 for local (High Springs) and EAS (Extended Area Service) calls to Alachua and Gainesville. Poor planning, testing, and implementing the telephone service. Rating of a 1 or even less. I am aware that we must dial 10 digits (NPA-NXX-XXXX, but we nave never had to dial a 1 in front of the number.
16 February 2026
Reply from Gokinetic
Hello! Thank you for recognizing our technicians’ work—I’m glad the appointment and install went smoothly. I’m sorry for the frustration with the outbound calling prompt. In some service areas, dialing requirements (including dialing 1 before 10 digits for certain local/EAS calls) are set by the local calling plan and network routing standards and aren’t something we’re able to change on an individual line. That said, I’d still like to review your account and confirm the correct dialing pattern for High Springs and the Alachua/Gainesville EAS area. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject and include your full name and account information so I can follow up with the details. Thanks! <Maggie
Reply from Gokinetic
Love to see it, Johnny! Feel free to find us on our socials @gokineticfiber if you ever have any questions.
Lately my service is in and out which…
Lately my service is in and out which it wasn’t until the recent changes made to the WiFi network
22 February 2026
Reply from Gokinetic
HI Karen! I’m sorry your service has been going in and out, especially since it was stable before the recent WiFi network changes. If you are still needing assistance with this, I want to take a closer look at what’s happening and help get things back to normal. Please email me at uniticanhelp@uniti.com with Google Review as the subject and I will be in touch to help! <Maggie
Levi worked to fit my schedule and was…
Levi worked to fit my schedule and was very professional. The cable was buried where it is almost invisible. Speed and service great.
6 February 2026
Reply from Gokinetic
That's what we like to see, Eileen! So glad Levi did such an incredible job — we'll be sure to let him know. Don't hesitate to reach out to us on our socials @gokineticfiber if anything comes up down the road.
Got fiber Wi-Fi works well
22 February 2026
Unprompted review
Reply from Gokinetic
Thanks for the update, Malley! Glad you're loving some new speeds ⚡ Be sure to stay connected by following us on social @gokineticfiber
Everything was quickly resolved by a…
Everything was quickly resolved by a very nice person.
11 February 2026
Reply from Gokinetic
We absolutely love hearing that 🤗 Be sure to stay up-to-date with all things Kinetic by following us on social @gokineticfiber
Customer service Rep
Customer service Rep. Shannon provided excellent service. She was so kind and patient with me and was able to help emmistly with my account.
May God truly bless Shannon abundantly.
Need more Reps like her.
Shannon is the Best !!!
I hope she will be able to review these comments .
Thanks again Shannon
6 February 2026
Reply from Gokinetic
Thanks for such a wonderful review, Betty. We're lucky to have such awesome customers like you 🫶 Don't forget to give us a follow on social @gokineticfiber
Reply from Gokinetic
Aw we really appreciate that 🥹 It's easy to do our jobs when we have awesome customers like you. Don't forget to give us a follow on social @gokineticfiber
When stream left my mom without water after installing fiber optics
Windstream installed fiber optics to my mom’s house this week and tore the electrical line going to her pump. She is 73 years old and is now not able to use her pump and has no access to water. They told her she had to wait until Monday before they would send anyone out because they don’t work on weekends.
21 February 2026
Unprompted review
Reply from Gokinetic
HI Kimberly! I’m sorry for the frustration this has caused and for the inconvenience your mother has experienced. I did respond to your Yelp review as well, and I want to make sure we get this fully addressed for you. Please email me at uniticanhelp@uniti.com with "Trust Pilot Review" in the subject line, and include her full name and account information so I can locate her account and follow up with the appropriate team. <Maggie
Customer service rep was able to handle…
Customer service rep was able to handle my issue set me up where I actually saved money and still in a happy customer. I appreciate her and the company thank you.
12 February 2026
Reply from Gokinetic
Love to see it, Gary! Thanks for taking the time to share this — so glad we could do that for you. Be sure to find us on our socials @gokineticfiber if anything ever comes up.
Your employees were very knowledgeable…
Your employees were very knowledgeable with great customer service and seemed to take pride in their work. Our issue was fixed in a timely manner.
29 January 2026
Reply from Gokinetic
So glad our team could get those issues fixed for you, Shannon! Make sure to find us on our socials @gokineticfiber if you ever need anything else.
my questions were answered and the…
my questions were answered and the problem was fixed.
18 February 2026
Reply from Gokinetic
Nice and simple, just how we like it! Thanks for sharing with us. Feel free to find us on our socials @gokineticfiber if you ever need anything else.
48 Years of Service
I’ve been a Windstream/Kinetic customer for a very long time. Even though I’ve had a few hiccups during this time I would still highly recommend y’all.
19 February 2026
Reply from Gokinetic
Thanks for the love, Michael — we appreciate customers like you. Feel free to send us a message on our socials @gokineticfiber if you ever need anything.
Reply from Gokinetic
Thanks for sharing with us, Shelia! We're glad our team left a great impression. Don't hesitate to reach out on our socials if you ever need anything @gokineticfiber 💚
Excellent customer care!
10 February 2026
Reply from Gokinetic
So glad our team made it a positive experience for you! If you ever need them again, don't hesitate to DM us on Instagram or Facebook @gokineticfiber
Professional.personable
Enjoyed. The experience. Professional courteous knowledgeable tec person Great job and good communications
8 February 2026
Reply from Gokinetic
Woohoo! So happy to hear that your tech left you so impressed with their knowledge and professionalism, Walter, and we'll be sure to pass along the compliment! Know that we're always here to support you should you ever need us again, and please feel free to follow us to stay connected with all things Kinetic @gokineticfiber
Great people to work with
Great people to work with. Very friendly, patient and knowledgeable
13 February 2026
Reply from Gokinetic
It's a pleasure to be your service provider, Perry, and we're so happy to hear that your experience with the crew has been so positive! We really appreciate you taking the time to share your feedback, and we want you to know that we’re always here if you need us — just reach out to us on social @gokineticfiber
We like the service, except the price
We like the service, but being on a fixed income -it is quickly becoming unaffordable
19 February 2026
Reply from Gokinetic
HI Barbera! Thank you for reaching out. I was able to help deduce your overall cost. If you'd like to discuss further, please reach out directly to uniticanhelp@uniti.com using the subject "Trust Pilot Review", thanks! <Maggie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.