Gold Bank® Reviews 

907
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and secure delivery service, noting that their purchased items always arrive very promptly and in top condition. Many people also highlight the highly competitive prices, professional staff members, and the exceptionally straightforward online purchasing process when buying items online. However, some reviewers were not happy with customer service, mentioning frustrating difficulties reaching support or getting clear answers to their problems. A few other people also felt that the official website and online ordering system could occasionally be quite slow or complicated to navigate during transactions.

What people talk about most

Service

Reviewers consistently share positive feedback about the service, highlighting a quick, straightforward, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and secure shipping... See more

Product

Customers had positive experiences with product, noting that items arrive exactly as described and in... See more

Price

People report positive experiences with price, highlighting competitive rates and wonderful pricing for gold... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as polite, transparent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once I had placed my order the delivery was fast secure and efficient. The initial security check was very lengthy and would not accept my date of birth ! The website was slow and not very easy to u... See more

Rated 4 out of 5 stars

competitive prices but the website is very slow . Have bought from them in the past -Excellent delivery service

Rated 4 out of 5 stars

Super price and delivery speed. I would have preferred to gamble on a cheaper postage option though, the price for which is not obvious. Also there's an ID check with a non-UK firm involved too,... See more

Rated 4 out of 5 stars

Excellent service and delivered with care within expected timescale, thank you


Company details

Written by the company

We are an independantly owned precious metals company specialising in buying a selling various precious metals such as Gold, Silver, Platinum & Palladium. Based in london and established over 30 years.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

907 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(907)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1oz silver coins

i have ordered silver coins several times , they are always dispatched quickly, Royal mail keep me up to date with tracking ,and the coins always delivered on time.

23 December 2025
Rated 5 out of 5 stars

Excellent service

Tammy was so helpful and I felt I got a very fair price for the gold I took in. It was just broken necklaces etc so I can thoroughly recommend you take it along to Gold Bank in Nottingham.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Quality guaranteed and well respected…

Quality guaranteed and well respected company. Purchased sought after gold bar design not available with other sellers at competitive price and easy on line start up for beginners, free delivery and VAT free! Great in every aspect! Thank you!

10 December 2025
Rated 5 out of 5 stars

Honest and trustworthy

Very simple, easy sale, first step website, they give you a price and you take it to a shop and sell. I made a mistake in the weight and the brother there was honest and corrected the weight and it was more then what I thought it was. I greatly appreciate the honesty of the brother there at gold banks in green street. Thank you very much.

3 December 2025
Rated 1 out of 5 stars

rip off

I took a 9ct diamond ring in and was told they are not diamonds ,, Id already had it looked at by a friend who is a maser goldsmith so i knew what it was,, she tested them and then agreed with me that they were diamonds in a very snotty way and Id been told the retail price was between £350 and £450 and i should get around £200 .. i was offered £175 by another gold buyer so thought id go to the gold bank to see what they would offer .....they offered £68 ,,,what a rip off

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Irresponsible seller

I wanted buy 5 coins from this seller on ebay. They had 2 and more still available on each of them. When i set order and paid for it, seller figured out that, they allready sold out 1 piece of them (but on ebay was still information 2 more available). They had to cancel my order cause of this missing piece. Their mistake cost me more then 50 euro cause ebay send me back £ on € account and bank took money for this transaction. Not recomending to buy from anything

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Another Great Deal .

This is my 4th deal with the gold bank in the last 6 years. Had a Rolex watch to sell- and as per previous occasions got an expert appraisal- and a price that was above my expectations- Colin was very professional, honest and the transaction was completed in under 20 minutes.
Highly recommend the Gold bank- Best prices - Great service.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Reanne was very professional

Reanne was very professional, she showed outstanding customer service skills and made me feel at ease every step of the way. She is a credit to the company.

30 September 2025
Unprompted review

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