Once I had placed my order the delivery was fast secure and efficient. The initial security check was very lengthy and would not accept my date of birth ! The website was slow and not very easy to u... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
competitive prices but the website is very slow . Have bought from them in the past -Excellent delivery service
Super price and delivery speed. I would have preferred to gamble on a cheaper postage option though, the price for which is not obvious. Also there's an ID check with a non-UK firm involved too,... See more
Excellent service and delivered with care within expected timescale, thank you
Company details
Written by the company
We are an independantly owned precious metals company specialising in buying a selling various precious metals such as Gold, Silver, Platinum & Palladium. Based in london and established over 30 years.
Contact info
United Kingdom
- goldbank.co.uk
4.4
Excellent
907 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hassle free trade no probs
16 May 2024
Had what I was looking for at a fair…
Had what I was looking for at a fair price. Good communication & fast shipping.
27 April 2024
Do not hesitate, go and be wowed
Went to Goldbank as we had listened to the advert so many times. We were dealt with by Leanne who was so helpful and definitely knew her trade. We were taken into a private booth so we had maximum privacy.
We took bits of jewellery we had inherited over the years from parents.
Whilst we did not have any idea what we thought the value would be we were most surprised and have been able to put the money to a well deserved holiday. Cash or bank transfer offered without any questions. Thank you Leanne, I will be back when I have gone through my collection of jewellery,collected over the last 40 years 😀.
20 March 2024
Unprompted review
I am so pleased with the service.staff…
I am so pleased with the service.staff are very friendly specially Mr ALI is very helpful.totally recommended.
27 February 2024
Unprompted review
I haven’t received my order yet ( since…
I haven’t received my order yet ( since 31/12/23) And I haven’t received any email only to write a review! I’m really disappointed!
31 December 2023
Visited Gold Bank with a few items of…
Visited Gold Bank with a few items of unwanted jewellery. Was dealt with by Shannon, very professional
service and very reasonable prices. Will certainly use again in the future.
9 January 2024
Unprompted review
Not even 2 full working days
Order placed on Saturday afternoon and delivered Tuesday morning. Exactly what I ordered. Well wrapped/protected. My only issue is, the listing didn't describe the product as coming with a protective case so I bought additional capsules which it turned out I didn't need. I won't score them low for that. It would have been much worse if the items arrived battered and bruised from smashing against each other in transit (which they didn't). Already placed another order.
19 December 2023
Unprompted review
Great communication and quick delivery…
Great communication and quick delivery on orders as always.
6 December 2023
Ordered a gift for my husband on the…
Ordered a gift for my husband on the weekend and it was delivered today ( tuesday ) amazing service , nikki was amazing will deffo be ordering from again 🫶🏻
5 December 2023
Unprompted review
Dissapointing that they don't have a…
Dissapointing that they don't have a courier or postal service to New Zealand. Allowed me to pay them and now STILL waiting for refund?
13 November 2023
Prompt delivery - Great Price.
Prompt Delivery, Quality Products and great Price. The product was specially designed for Diwali Purpose that makes it more attractive.
The only reason I gave 4 Star is purely on basis that it would be great to supply the Gold Certificate.
8 November 2023
Never got the item I wanted
Never got the item I wanted, made me purchase the items then email me saying out of stock and got my replacement coin wrong
10 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.