Goldcar Rental Reviews 

Bad service, bad experience. Charge us for nothing, I would not recommend this service again. Worst experience of my life.

Firstly Goldcar should be removed from DO YOU SPAIN.COM
At Alicante Airport we went to collect our already paid for Hired Car which they refused to give us unless we paid for alledged scratches on a Car hired 3 years previous(2023)
The staff member was agressive and very rude, demanded the money be paid.
We will not use Goldcar again, be very carefull and read the small print.

We had rented two cars at Goldcar through Booking.com, but when we arrived at Milano, Bergamo Airport on July 7th, the "Mussolini-esque" man behind the counter refused to give us the cars because my wife's Visa card was missing one letter from her name—simply because there hadn't been enough space for the full name on the card. This man was extremely rude and downright abusive; after two hours, he offered to let us have the cars for double the price.
Instead, we went with Hertz; they were polite, provided excellent service, and we are very satisfied with HERTZ 😇

We got charged 200€ for a damage we didnt do. We got peoof with pictures that the damage was there before we used the car, but we send the proof after the rental so it wasnt valid anymore too late. Now we have to pay for something we didnt do. Plus very long waiting times & rude customer service.

Very disappointing experience - Goldcar Bergamo Airport.
This is the 1st time ever I write a bad review, but I feel so unheard. We chose them because they allowed us to reserve a baby seat and offered fast key collection. Despite receiving confirmation that the baby seat was reserved, we were told on arrival that none were available. Staff were dismissive and told us to buy one ourselves, promising reimbursement. We did buy one, but we're still waiting for the refund. I would have chosen a different company! A baby seat is not a 'nice to have' extra, its needed.

The car itself was in poor condition: damaged interior parts, scratches, a broken side indicator, mismatched wheels, and it had clearly not been cleaned.

The lack of customer service and failure to provide assistance or understanding made this a very stressful start to our holiday. I would not rent from this company again.

DO NOT HIRE FROM HERE UNLESS YOU WANT TO PAY TRIPLE THE ADVERTISED COST AND WAIT HOURS TO COLLECT YOUR CAR. DONT BE TAKEN IN BY A CHEAPER COST ONLINE IN COMPARISON TO OTHER COMPANIES AS IT WILL EXCEED THEM WHEN YOU GET YOUR CAR. Staff are obviously used to this and don’t give a flying F when you complain. Charged extortionate amount for a car seat which would have cost 30 euros to buy and refuse to install it so after waiting 2 hours in the heat with our toddler to get said care we then had to struggle trying to install an ancient car seat (not safely I may add).
Avoid at all costs as it’s a terrible terrible start to any holiday

TERRIBLE EXPERIENCE. I ADVISE YOU NOT TO RENTAL WITH THIS COMPANY. When I finished the rental, everything was fine, but after a month, they started taking money from my credit card without any explanation. And customer service is unresponsive. I had to block my credit card and will probably need to contact a lawyer.

This company is a scam! Do not use them. We rented a car in Lisabon from 5 - 9 the April. Returened the car all good. 6 weeks later 600.- Euros were deducted from my creaidt card. No explanation, no communication. They now claim, as we reported it that we made 3 scratches on the car, that we did not (and we have full cover). Now we are facing "Radio silence" while trying to get our 600 euro's back!

I had a confirmed reservation with Goldcar at Nice Airport, but when I arrived to collect the car, they refused to accept the security deposit on my bank card. They falsely claimed that my bank is an “online bank,” which is simply not true. My bank is a regular bank, and there was absolutely no valid reason to reject my card.

As a result, I was forced to purchase their full insurance coverage, costing me nearly €400, even though I did not want or need it. I had no real choice if I wanted to collect the vehicle.

This felt like a dishonest sales tactic designed to force customers into buying expensive insurance. I left feeling completely ripped off. I would strongly advise others to be extremely cautious when renting from Goldcar.

Rude staff …long waiting time ..unexpected charges of €400 insurance. Car broke down , whole day wasted while they picked up car but we had to order our own taxi back to the airport in Palma to pick up another. Would NEVER EVER use GOLD Car again

Avoid this company unless you want your holiday ruined. They are truly awful.

Pricing was definitely misleading. I tried to pay the insurance holding sum of 1,000 Euro with my bank card but they said only credit card was acceptable, so I had to pay over 200 Euro for their insurance. My flight was delayed and so I arrived late (just after 10pm) and they charged me an additional 233 Euros collection fee !!!???
AVOID THIS COMPANY - far from a good deal ;-(

When making my reservation through Booking.com, I purchased and paid for full insurance coverage in advance. Consequently, I had no reason or intention to purchase any additional insurance at the rental counter.

At the Goldcar desk, I was asked to make two separate payments. When I specifically asked why there were two charges, your employee clearly explained that the charge of EUR 215.96 was a refundable security deposit for the vehicle, which would be returned after the car was returned in good condition.

At no point was I informed that this payment represented the purchase of an additional insurance product or that it would be a non-refundable charge. Had this been explained to me, I would have immediately refused the additional insurance because I had already purchased comprehensive insurance through Booking.com before collecting the vehicle.

I therefore believe that I was misled regarding the true nature of the EUR 215.96 payment. My consent was given solely because I was led to believe that this was a refundable security deposit and not the purchase of an additional insurance policy.

Furthermore, the only document that was presented to me for review was written in Spanish and contained handwritten notes made by your employee. I do not speak Spanish and therefore could not verify its contents.

I booked a car through the Goldcar website and paid with my ICS Mastercard Classic credit card—the same card I used without any issues in 2024 and 2025 for rentals with Goldcar.
However, when picking up the car at Nice Airport, my card was rejected because it was supposedly a 'prepaid card'. Despite explaining this and showing my ICS app, the staff refused to accept my card.

I was also told that Goldcar no longer accepts cards issued by ICS, but this is not mentioned anywhere in the terms and conditions or during the booking process. The staff gave conflicting information and could not clearly state since when this policy was in place.

Eventually, I received a full refund, but the situation caused a lot of frustration, confusion, and extra expenses for alternative transport. This experience was very disappointing and spoiled the start of my holiday.

They didn't accept my Italian Passport as proof of identity, they needed the Italian ID card.
Unbelievable, booking cancelled, had to re book last minute for 3x the price.

★☆☆☆☆ 1 Star – Avoid if You Value Customer Service

Absolutely dreadful experience with Goldcar.

We arrived at Palma Airport at approximately 11:20pm on 5 June 2026 to collect a vehicle that had been pre-booked. Despite having a valid reservation, we were forced to wait over 2½ hours before receiving our car at around 2:00am.

The airport was crowded and extremely hot, and there was virtually no communication from staff regarding the delays. What made the situation even worse was the attitude of some employees, particularly the lady working at Counter 3, who was rude, dismissive and raised her voice at customers who were simply asking for updates.

I was travelling with my wife and our son, who has autism and complex special needs. The lengthy wait caused significant distress and completely disrupted what was intended to be a short family trip. There was no consideration whatsoever shown for families or customers with additional needs.

To make matters worse, a deposit was taken and has not yet been returned, and we were later charged a €46 fee despite arriving early for the vehicle return. The entire experience left us feeling frustrated, ignored and treated with a complete lack of respect.

We booked through Booking.com expecting a professional service, but the reality was the exact opposite. The poor communication, excessive waiting time and unacceptable customer service ruined the start of our trip.

I would strongly advise anyone considering Goldcar at Palma Airport to look at alternative rental companies. Based on our experience, I would never use them again.

Date of experience: 5–6 June 2026, Palma de Mallorca Airport.

I changed my flight and arrived at GoldCar an hour early. They offered me a 50 EUR extra to pay for arriving early. My car was ready, but they wouldn’t hand it over to me. I waited for an hour. That’s no way to treat a loyal customer. I won’t be going back to them.

Worst experience I have had with a rental car service. We forgot to write the second surname in the reservation, we provided all the documents(booking confirmation, ID, driving license and credit card) but it was for nothing. The boss laughed at me and said thats simply is easy money for the company as they could not change the surname of the reservation.

When I saw that they were not going to give me the car that I reserved and paid, I wanted to do a new reservation but couldnt as they were full booked. I explained that one of the car is mine. He said that the car is blocked for 6 hours and they cannot do anything. Totally crazy!

Goldcar Nice Airport:
Even if your contract says “Final price by pick up” will 18% be added to your payment. I felt trapped because then other car rentals would have been more favorable! I’ll not recommend Gold Car because of this scam.
Ps! The car was okay, but I could have had the same car to a better price by other car rentals

Collected our Goldcar rental from Malaga airport on 16th May. As the main terminal rental office is closed, we had to go to the car park site and queue for over an hour. There was nowhere to sit, it was stuffy and a Goldcar member of staff was smoking around the office, which just added to the stifling conditions. Finally, we were then met by an abusive individual who claimed he was ‘the boss’ - Frankie, although there are a number of impolite names I could and would like to give him. Shouting at myself, although I was following instructions by another member of staff, and shouting at the female member of staff who had issued the instructions to me. His arm was, unnecessarily, in front of my face. That he was shouting in this way is inexcusable - very unpleasant, loud and aggressive. In the UK, there would be consequences to such behaviour, especially towards women. The agent who was dealing with my husband apologised for the behaviour of their boss, and it was clear to all, the agents thought their ‘boss’ was a joke. No complaints about the car, or the agent, both were great, but getting the car was a horrible start to our holiday, and we won’t be booking Goldcar again.