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Goldenacrewines Reviews 

461
•
TrustScore 3.5 out of 5

3.4

Wine shop
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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, most reviewers were somewhat happy with their experience overall. Shoppers frequently mention that finding products on the platform is straightforward and ordering online is completely hassle-free. People often praise the swift delivery service, noting that packages frequently arrive within a few days in excellent condition. Consumers also appreciate the careful packaging that ensures bottles and items remain securely protected throughout transit. However, some reviewers were not happy with delayed shipments and items failing to arrive after several weeks. A number of individuals also mentioned struggling to get a response or a proper resolution when asking for refunds. Some people experienced issues with poor communication when trying to contact customer service about missing orders.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising prompt and fast shipping... See more

Order

Consumers experience mixed feelings regarding their order process, with many reviewers praising the simple... See more

Service

Customers consistently note positive experiences with service, highlighting quick delivery times, easy-to-use... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised the fast delivery and... See more

Refund

Reviewers highlight deep frustration regarding refund delays, noting that calls go unanswered and promised... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The website said delivery would be 3 to 5 working days. It took nearly 3 weeks to deliver my bottle of wine. It was the right bottle of wine when it did arrive though. There was no communication to... See more

Rated 3 out of 5 stars

I still haven’t received my online purchase and it’s over 8 days and on trying to contact them I got little response apart from saying it will be arriving in the next few days ????

Rated 4 out of 5 stars

Ordering was hassle free online and products arrived in excellent condition having been carefully wrapped and parceled up. Parcel left in our safe place and we had information about this. The parcel... See more

Rated 5 out of 5 stars

Located this firm whilst searching for Eldorado tonic wine. I was able to order and pay online and they sent the bottle down from Scotland intact via Yodel within a few days. A good service

Company details

  1. #75 of 75 best companies in Wine shop
  2. #28 of 29 best companies in Beer shop
  3. #39 of 40 best companies in Chocolate shop
  4. #67 of 69 best companies in Corporate gift supplier
  5. #9 of 9 best companies in Miniatures Shop
  6. #1 of 1 best companies in Off-licence

Contact info

3.4

Average

TrustScore 3.5 out of 5

461 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.4

All reviews

(461)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

No delivery of items then ignore you and keep money

ordered wine no delivery after 2 weeks ( courier says there was an issue and they reimbursed seller , I emailed with no response so I emailed again several times to eventually get a response a month later saying they will send replacement , there’s no replacement there was no intention of replacement and ignoring all emails , they have kept the £50 odd , this was October and it’s now march theives

13 October 2025
Unprompted review
Rated 1 out of 5 stars

The timing was wrong because I needed…

The timing was wrong because I needed to take them to Australia and that’s why I ordered them and now they’re outside my house until I get home from Australia. What a waste of time they let me down they said they’ll send me a refund but didn’t send them, but I’ll leave it as that as a review because it was bad business from their side because they said they had them in stock and they didn’t so they let me down badly

25 February 2026
Rated 3 out of 5 stars

The website said delivery would be 3 to…

The website said delivery would be 3 to 5 working days. It took nearly 3 weeks to deliver my bottle of wine.
It was the right bottle of wine when it did arrive though.
There was no communication to tell me the progress, I had to keep ringing up to find out what was going on.
If they had emailed me to tell me what was going on that would have made things a bit easier.

28 January 2026

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