Goldenacrewines Reviews 

461
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, most reviewers were somewhat happy with their experience overall. Shoppers frequently mention that finding products on the platform is straightforward and ordering online is completely hassle-free. People often praise the swift delivery service, noting that packages frequently arrive within a few days in excellent condition. Consumers also appreciate the careful packaging that ensures bottles and items remain securely protected throughout transit. However, some reviewers were not happy with delayed shipments and items failing to arrive after several weeks. A number of individuals also mentioned struggling to get a response or a proper resolution when asking for refunds. Some people experienced issues with poor communication when trying to contact customer service about missing orders.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising prompt and fast shipping... See more

Order

Consumers experience mixed feelings regarding their order process, with many reviewers praising the simple... See more

Service

Customers consistently note positive experiences with service, highlighting quick delivery times, easy-to-use... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised the fast delivery and... See more

Refund

Reviewers highlight deep frustration regarding refund delays, noting that calls go unanswered and promised... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The website said delivery would be 3 to 5 working days. It took nearly 3 weeks to deliver my bottle of wine. It was the right bottle of wine when it did arrive though. There was no communication to... See more

Rated 3 out of 5 stars

I still haven’t received my online purchase and it’s over 8 days and on trying to contact them I got little response apart from saying it will be arriving in the next few days ????

Rated 4 out of 5 stars

Ordering was hassle free online and products arrived in excellent condition having been carefully wrapped and parceled up. Parcel left in our safe place and we had information about this. The parcel... See more

Rated 5 out of 5 stars

Located this firm whilst searching for Eldorado tonic wine. I was able to order and pay online and they sent the bottle down from Scotland intact via Yodel within a few days. A good service


Company details

  1. #75 of 75 best companies in Wine shop
  2. #28 of 29 best companies in Beer shop
  3. #39 of 40 best companies in Chocolate shop
  4. #67 of 69 best companies in Corporate gift supplier
  5. #9 of 9 best companies in Miniatures Shop
  6. #1 of 1 best companies in Off-licence

Contact info

3.4

Average

TrustScore 3.5 out of 5

461 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.4

All reviews

(461)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointing

Terrible place. No communication via email, have to ring them. Never received order when promised then lied to about getting it next day. Asked for a refund. Won’t use them again. Would give minus stars if I could.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Always been brilliant but tonight they…

Always been brilliant but tonight they not just didnt deliver, they never let me know, and when I called and emailed i got nothing back. Am now worried ive been scammed and trying to get through to my bank. Absolutely gutted. Being this cloe to xmas.

21 November 2025
Rated 1 out of 5 stars

Terribly packaged.

The twelve cans of fizzy drink I bought were shipped tightly in a box with no padding causing two of the cans to be damaged and bowed out. In the night they both exploded.

Edit: I sent them an email and asked them to make it right. They asked for photos and once I sent them they didn't reply again.

7 December 2025
Rated 5 out of 5 stars

A short delay but received as promised

Although there was a short delay in getting my wine, the seller explained they were waiting for the delivery, and that I would have it by Friday (yesterday) latest. True to their word I did. Brilliant service and a very happy customer.

13 November 2025
Rated 4 out of 5 stars

Limited edition buy - thanks.

Ordering was hassle free online and products arrived in excellent condition having been carefully wrapped and parceled up. Parcel left in our safe place and we had information about this. The parcel arrived a day before our final delivery date but thought it would come 3 - 5 days. Would order again.

19 October 2025

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