Goldenacrewines Reviews 

461
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, most reviewers were somewhat happy with their experience overall. Shoppers frequently mention that finding products on the platform is straightforward and ordering online is completely hassle-free. People often praise the swift delivery service, noting that packages frequently arrive within a few days in excellent condition. Consumers also appreciate the careful packaging that ensures bottles and items remain securely protected throughout transit. However, some reviewers were not happy with delayed shipments and items failing to arrive after several weeks. A number of individuals also mentioned struggling to get a response or a proper resolution when asking for refunds. Some people experienced issues with poor communication when trying to contact customer service about missing orders.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising prompt and fast shipping... See more

Order

Consumers experience mixed feelings regarding their order process, with many reviewers praising the simple... See more

Service

Customers consistently note positive experiences with service, highlighting quick delivery times, easy-to-use... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised the fast delivery and... See more

Refund

Reviewers highlight deep frustration regarding refund delays, noting that calls go unanswered and promised... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The website said delivery would be 3 to 5 working days. It took nearly 3 weeks to deliver my bottle of wine. It was the right bottle of wine when it did arrive though. There was no communication to... See more

Rated 3 out of 5 stars

I still haven’t received my online purchase and it’s over 8 days and on trying to contact them I got little response apart from saying it will be arriving in the next few days ????

Rated 4 out of 5 stars

Ordering was hassle free online and products arrived in excellent condition having been carefully wrapped and parceled up. Parcel left in our safe place and we had information about this. The parcel... See more

Rated 5 out of 5 stars

Located this firm whilst searching for Eldorado tonic wine. I was able to order and pay online and they sent the bottle down from Scotland intact via Yodel within a few days. A good service


Company details

  1. #75 of 75 best companies in Wine shop
  2. #28 of 29 best companies in Beer shop
  3. #39 of 40 best companies in Chocolate shop
  4. #67 of 69 best companies in Corporate gift supplier
  5. #9 of 9 best companies in Miniatures Shop
  6. #1 of 1 best companies in Off-licence

Contact info

3.4

Average

TrustScore 3.5 out of 5

461 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.4

All reviews

(461)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

They phoned me personally to update me that my order was wrong. Sorted straight away and very fast delivery

7 October 2025
Rated 1 out of 5 stars

It Leaving customers in the lurch.

It would be nice if retailers would keep their shopping sites updated.
In this instance, Old Jock.
It seems rather unfriendly to offer for sale items which turn out to have been pre-empted by a massive export panic by the brewery.

26 September 2025
Rated 5 out of 5 stars

Best Online Order Experience In A Long Time!

I still use the original Juul vape pen, haven’t made the switch to Juul2 yet, but there aren’t a lot of Juul vendors in the UK generally, and even fewer still offer the pods for the pen I have. So Goldenacre are get five stars just for having what I needed.

HOWEVER, not only that, I placed my order at noon on the 14th, and my package arrived at noon on the 16th! AMAZING turnaround, faster than some Amazon orders tbh.

As a final note, I found their website very easy to navigate and pleasant to look at, all the info I needed was up front and easy to find, and the process of placing my order very simple quick and easy.

Honestly one of the best online ordering experiences I’ve had in awhile!

14 August 2025
Rated 5 out of 5 stars

I placed and order for my sons 21st…

I placed and order for my sons 21st birthday. Unfortunately one of the items was unavailable it the company found an alternative for me and sent promptly. The items arrived with a lovely hand written happy birthday message and a chocolate which I thought was a lovely personal touch!

1 July 2025

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