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Golden Insurance Reviews 

2,705
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,069 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally friendly, patient, and knowledgeable when guiding people through various insurance options. People note that representatives explain all policy details clearly, ensuring that the entire sign-up process remains entirely straightforward and stress-free. Though some reviewers were not happy with minor aspects such as longer-than-expected call durations or policy costs, most people still found great overall value. Reviewers consistently appreciate the polite communication and highly personalized approach, making sure that everyone feels entirely confident and well-supported throughout their daily purchasing journey.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, frequently highlighting their knowledgeable, friendly,... See more

Customer service

Customers report positive experiences with customer service, highlighting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, highlighting how straightforward and reassuring the... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional professionalism and... See more

Price

Consumers find the price to be very reasonable and appreciate the clear cost details provided. Reviewers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The CSR was very professional helpful thorough and made signing up easy. He explained the what I get covered for again when I asked and I understood everything he said meaning he didnt talk in gibrish... See more

Rated 5 out of 5 stars

I was Dealing with Awa from Sydney NSW and was impressed with her bubbly personality ,her attention to getting all of my requirements true and correct, and her practical aproach her confidence instil... See more

Rated 5 out of 5 stars

He Nick was quick. No manipulation. Loved his personality. Nick was honest yet interesting. I'm not prone to enjoy these calls. I pay 6 bucks a fortnight for 50 grand. 23 a fortnight for... See more

Rated 5 out of 5 stars

We compared quite a few companies and found Golden suited our needs best. They were very helpful and professional over multiple contacts over a few weeks. Our contact was with Nic, who was very patien... See more


Company details

  1. Life Insurance Agency

About Golden Insurance

Written by the company

Golden Insurance was born to meet the needs of Australians aged 40 and older who want to keep helping their loved ones financially – even after they’re gone. 

Choose a life insurance benefit of up to $250,000 depending on your age, helping you to enjoy some of the best years of your life with one less worry.   Golden Insurance Company Profile

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,705)

2,057 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A pleasant interaction

Shaun was always pleasant- he explained the product well to me and interacted well for a young man and an older person. I gave a 9 as there's always room for improvement. 🌟 *********

21 August 2026
Rated 5 out of 5 stars

Mr Diew

The first one is the conversation that I had with Mr Sean it was very helpful in life insurance cover various things that he explained everything very well to me and give him a big thank you very much 🙏.

21 August 2026
Rated 5 out of 5 stars

I have not had a great experience with…

I have not had a great experience with insurance companies before but I have found your company to be down to earth and with real knowledge to make it easy to deal with. The customer service gentleman was extremely helpful and easy to communicate with.

21 August 2026
Rated 5 out of 5 stars

I found Joshua to be very friendly

I found Joshua to be very friendly , helpful in every way , explained everything thoroughly, very professional . He listened to my every question and answered accordingly. Thank you , Hazel Austin ☺️

20 August 2026
Rated 4 out of 5 stars

Leigh was very knowledgeable and…

Leigh was very knowledgeable and friendly and did an exceptional job. My only issue was that I said I would prefer a call back later that day and Leigh said it will only take 5 minutes so we preceded and it took 26 minutes. Otherwise very happy with everything

20 August 2026
Rated 5 out of 5 stars

Persistent customer service

The CSR was very professional helpful thorough and made signing up easy. He explained the what I get covered for again when I asked and I understood everything he said meaning he didnt talk in gibrish where I was confused. The process was very straight forward and very cheap in my opinion.

20 August 2026
Rated 5 out of 5 stars

Was helpful and kind

Was helpful and kind. Read everything so I could understand was patient I didn’t feel rushed. Also very fun to talk to. Absolute star

19 August 2026

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