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Golden Insurance Reviews 

2,705
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,069 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally friendly, patient, and knowledgeable when guiding people through various insurance options. People note that representatives explain all policy details clearly, ensuring that the entire sign-up process remains entirely straightforward and stress-free. Though some reviewers were not happy with minor aspects such as longer-than-expected call durations or policy costs, most people still found great overall value. Reviewers consistently appreciate the polite communication and highly personalized approach, making sure that everyone feels entirely confident and well-supported throughout their daily purchasing journey.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, frequently highlighting their knowledgeable, friendly,... See more

Customer service

Customers report positive experiences with customer service, highlighting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, highlighting how straightforward and reassuring the... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional professionalism and... See more

Price

Consumers find the price to be very reasonable and appreciate the clear cost details provided. Reviewers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The CSR was very professional helpful thorough and made signing up easy. He explained the what I get covered for again when I asked and I understood everything he said meaning he didnt talk in gibrish... See more

Rated 5 out of 5 stars

I was Dealing with Awa from Sydney NSW and was impressed with her bubbly personality ,her attention to getting all of my requirements true and correct, and her practical aproach her confidence instil... See more

Rated 5 out of 5 stars

He Nick was quick. No manipulation. Loved his personality. Nick was honest yet interesting. I'm not prone to enjoy these calls. I pay 6 bucks a fortnight for 50 grand. 23 a fortnight for... See more

Rated 5 out of 5 stars

We compared quite a few companies and found Golden suited our needs best. They were very helpful and professional over multiple contacts over a few weeks. Our contact was with Nic, who was very patien... See more


Company details

  1. Life Insurance Agency

About Golden Insurance

Written by the company

Golden Insurance was born to meet the needs of Australians aged 40 and older who want to keep helping their loved ones financially – even after they’re gone. 

Choose a life insurance benefit of up to $250,000 depending on your age, helping you to enjoy some of the best years of your life with one less worry.   Golden Insurance Company Profile

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,705)

2,057 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chatting to Isabella made my decision…

Chatting to Isabella made my decision easy, everything was explained clearly. Isabella was very patient and spent the right amount attention to me. The whole experience was really enjoyable 19/08/2026

19 August 2026
Rated 5 out of 5 stars

Great to talk to Zac he was very…

Great to talk to Zac he was very helpful polite & understanding. He knew what he was talking about. He is going to call us back tomorrow to organise a policy for my husband as well.

18 August 2026
Rated 5 out of 5 stars

I was Dealing with Awa from Sydney NSW…

I was Dealing with Awa from Sydney NSW and was impressed with her bubbly personality ,her attention to getting all of my requirements true and correct, and her practical aproach her confidence instilled in me to join Golden Insurance. For our time we enjoyed many laughs together which made my day and hopefully hers as well. Please pass this onto her thank you so much .PS Give Awa a raise . :)

18 August 2026
Rated 4 out of 5 stars

The young lady that phoned me was…

The young lady that phoned me was extremely helpful, pleasant to talk to and covered all my concerns. When I had to terminate the call due to me not being able to talk, we arranged for her to call me again, she did this and completed the paperwork with no fuss or bother.
A really nice member of your staff and as a former employer I would rate her as a 9 out of 10.

18 August 2026
Rated 5 out of 5 stars

Charles aka Chucky…

The agent that I dealt with was very clear and precise during our conversation and his warm and calming personality was felt throughout the entire phone conversation. He also made me feel comfortable to fire questions at him that he answered with calm and reassurance so based on his deliver approach it made me comfortable enough to choose to be a part of the Golden Life Insurance family.

18 August 2026
Rated 5 out of 5 stars

The consultant was knowledgeable and…

The consultant was knowledgeable and appeared trustworthy especially as he listened to my needs and explained how this policy could meet my needs. He spoke clearly, was easy to understand and he was kind.

17 August 2026
Rated 5 out of 5 stars

Customer service

Excellent service He was very clear with all questions and reading the policy
Very calm with patience I was relaxed and understood everything 🙂👏👏👏

Thank you so much

17 August 2026

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