Jay Patel we found was very informative, polite and respectful without putting us under any pressure. Answered every question we had so that we were able to make an well informed choice. Without a d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having researched various companies we came up with Golden Leaves for both my wife and self. Our home visit was friendly, honest and upfront about our needs and wishes. There was no pressure at all... See more
Company replied
My interaction by phone and face to face was very friendly and non pressured. The process was very well explained with the plan choice levy to myself. They even waited approximately six months for m... See more
Company replied
We wanted to change from an Avalon funeral/cremation to a straight forward no-fuss cremation. We found that Golden Leaves were in partnership with Avalon, and that they could easily swap us over to wh... See more
Company replied
Company details
- #5 of 5 best companies in Funeral Insurance Company
- #13 of 16 best companies in Funeral Director
- #10 of 12 best companies in Funeral home
About Golden Leaves Funeral Plans
Written by the company
About Golden Leaves Funeral Plans
Golden Leaves Funeral Plans is dedicated to helping individuals and families plan ahead with confidence, clarity, and peace of mind. We understand that thinking about funeral arrangements can be difficult, which is why our approach is built around compassion, transparency, and respect at every stage of the journey.
Our funeral plans are designed to protect loved ones from unexpected financial and emotional burdens, ensuring that personal wishes are clearly set out and honoured when the time comes. We offer a range of flexible options to suit different needs and budgets, with clear pricing and no hidden costs.
From the first conversation through to ongoing customer support, our team takes the time to listen, explain, and guide - never rushing decisions or using pressure-based sales tactics. Our knowledgeable advisors are trained to provide straightforward information, answer questions openly, and support customers in making informed choices that are right for them.
At Golden Leaves, we believe trust is earned through honest communication and dependable service. We are committed to high standards of customer care and continually review our processes to ensure clarity, compliance, and reliability.
Planning ahead is one of the most thoughtful decisions a person can make for their family. At Golden Leaves Funeral Plans, we are proud to play a role in helping people prepare with dignity, reassurance, and the comfort of knowing everything is taken care of.
Contact info
Galago House, 163 Brighton Road, CR5 2YH, Coulsdon, United Kingdom
- 0800 85 44 48
- info@goldenleaves.com
- goldenleaves.com
4.8
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good information given before signing &…
Good information given before signing & easy pay plan.
Hoping won’t need to use in near future!
4 May 2026
Reply from Golden Leaves Funeral Plans
Dear June,
Thank you for your review.
We’re so pleased to hear that the agent who arranged your plan took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Friendly rep who explained everything…
Friendly rep who explained everything very well with no pressure selling
30 April 2026
Reply from Golden Leaves Funeral Plans
Dear Mr Ideson,
Thank you for taking the time to share your feedback.
We’re pleased to hear that the agent explained everything to you clearly and with no pressure whatsoever. Thank you for choosing Golden Leaves Funeral Plans.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Friendly and helpful all questions were…
Friendly and helpful all questions were answered by your representative
13 May 2026
Reply from Golden Leaves Funeral Plans
Dear Peter,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Totally efficient and transparent from the start.
Totally efficient and transparent from the start.I would definitely recommend this company.
6 July 2026
Reply from Golden Leaves Funeral Plans
Dear Mrs Rumbold,
Thank you for taking the time to share your experience, and for your kind recommendation. It really means the world to us.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Golden Leaves funeral plan
The consultation was conducted in a confidential and informal manner. My needs were dealt with in a comfortable manner.
6 May 2026
Reply from Golden Leaves Funeral Plans
Dear Pat,
Thank you for your review.
We appreciate that arranging a funeral plan is an important decision, and we’re pleased to hear that you felt comfortable and well supported throughout the process. Clear guidance and a considerate approach can make all the difference.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
We would like to thank Gavin Paskin for…
We would like to thank Gavin Paskin for very helpful and informative information regarding funeral plans for my husband and myself.
He visited us in our home environment which was very convenient for us. There was no pressure to purchase a plan at all.
We were very impressed and took funeral plans out for both of us, which has given us great peace of mind.
3 July 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Mr & Mrs Dawson,
Thank you for taking the time to write this review, we really appreciate it.
We’re glad that Gavin explained everything clearly and that you were able to make your decision at your own pace, and in the comfort of your own home.
Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Empathetic
Empathetic, professionally thorough, kind & supportive visit by Ben. All details covered efficiently.
Arrived on time.Highly recommend.
29 May 2026
Reply from Golden Leaves Funeral Plans
Thank you so much for your wonderful review.
We’re pleased to hear that you received a full explanation and support from Ben. We appreciate it can be a sensitive topic and are grateful that you chose Golden Leaves. Ensuring our customers have the information they need to make an informed decision is very important to us.
We appreciate you taking the time to share your feedback. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
The whole process was straight forward
The whole process was straight forward. Staff friendly and respectful of my wishes.
10 April 2026
Reply from Golden Leaves Funeral Plans
Dear Mrs Dennis,
Thank you for your review.
We’re so pleased to hear that the agent who arranged your plan was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Reply from Golden Leaves Funeral Plans
Dear Mr Hurst,
Thank you for your review.
We appreciate that arranging a funeral plan is an important decision, and we’re pleased to hear that you felt comfortable and well supported throughout the process. Clear guidance and a considerate approach can make all the difference.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
A dignified Company to deal with.
Ordered my Funeral Plan have been given all information and they have kept in touch at all stages.
3 March 2026
Reply from Golden Leaves Funeral Plans
Dear Mr Farley,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward and that our Customer Service team has kept in contact throughout.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Thank you Gavin
Thank you to Gavin paskin for talking us through our funeral plans, very easy to understand, turned up on time and was very polite 👍
30 June 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Mr Jones,
Thank you for your review.
It’s good to know that you felt well informed and supported while making your arrangements with Gavin. We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
We found Gavin paskin explained the…
We found Gavin paskin explained the plans plainly and constructive , very good , would recommend
26 June 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Mr. & Mrs. Collins,
Thank you for taking the time to share your feedback.
We’re pleased to hear Gavin helped you to find the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Excellent presentation by Jay
Excellent presentation by Jay he made us feel at ease and answered all our questions and definitely made a delicate subject easy to sort jay had a very easy going manor and no pressure was made we are happy to recommend Jay to all our friends thank you
24 June 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Christine,
Thank you for your review.
We appreciate that arranging a funeral plan is an important decision, and we’re pleased to hear Jay made you feel comfortable and well supported throughout the process. Clear guidance and a considerate approach can make all the difference.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Jay Patel
Jay Patel was knowledgeable professional and efficient. He explained everything very clearly and gave us confidence in the plan we chose.
22 June 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Good afternoon,
Thank you for your review.
It’s good to know Jay made you feel well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Jay Patel we found was very professional
Jay Patel we found was very informative, polite and respectful without putting us under any pressure.
Answered every question we had so that we were able to make an well informed choice. Without a doubt a very professional approach to what could be a very difficult and emotional topic to deal with, but Jay Patel did it admirably. Well done!!.
24 June 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Russ,
Thank you for your review.
We appreciate that arranging a funeral plan is an important decision, and we’re pleased to hear that you felt comfortable and well supported throughout the process. Clear guidance and a considerate approach can make all the difference.
If you ever have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
The gentleman did not explaine anything…
The gentleman did not explaine anything about the company or about are plan eg what happens when we pass on .
23 June 2026
Reply from Golden Leaves Funeral Plans
Dear Mrs. Kennedy,
Thank you for your review.
We are sorry to hear that your experience did not meet your expectations. We strive to provide supportive and clear service for everyone, and we apologise that this was not your experience.
Although we understand this visit occurred back in October 2025, we would value the opportunity to understand more about what went wrong and to address your concerns directly. If you’d be willing to contact us, please feel free to do so on 0800 85 44 48 so we can look into this further and support you where possible.
Kind regards,
Customer Services
Golden Leaves
Mike was brilliant adapted everything…
Mike was brilliant adapted everything to my needs ive also jusy had a friend get Mike to do his
22 May 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Yvonne,
Thank you for your review.
It’s good to know Mike made you feel well informed and supported while making your arrangements.
We really appreciate you taking the time to share your experience.
If you have any queries regarding your plan, please contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
No pressure sales
The Golden Leaves rep, Jay Patel visited our home & clearly explained all the options to us. We wanted to discuss our choices with our adult children in UK and then make our decision. Jay contacted us a week later as agreed then returned to complete the paperwork. Very easy and straight forward. No pressure. Thank you Jay
12 June 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Good afternoon,
Thank you for your review.
We’re so pleased to hear Jay was helpful, patient, and took the time to listen and answer all of your questions. Providing clear and caring support throughout the process is very important to us.
We truly appreciate you taking the time to share your experience. Should you need any assistance in the future, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
Easy to set up plan and mid range on…
Easy to set up plan and mid range on cost. unable to comment on outcome as I won't be around!
14 April 2026
Reply from Golden Leaves Funeral Plans
Dear Gae,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
A very professional service with…
A very professional service with everything explained clearly and precisely.
17 June 2026
Unprompted review
Reply from Golden Leaves Funeral Plans
Dear Peter,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process clear and straightforward.
Should you have any general queries in relation to your plan, please do not hesitate to contact us on 0800 85 44 48.
Kind regards,
Golden Leaves
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.