Goldfish.ie Reviews 326

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

From start up to customer service everyone at Goldfish is so helpful. Luke sorted out a little issue for me straight away today.

Rated 4 out of 5 stars

I've only set up recently and so far, so good. Diverts work well and messages are e-mailed promptly. I only needed to ring the office twice to get set up and they were helpful. Use online dashboard... See more

Rated 5 out of 5 stars

After dealing with two skype numbers that didnt work along with a shocking support team for two weeks that would have given Bill Gates a stroke i luckily came across goldfish, thank god. The team... See more

Rated 5 out of 5 stars

Since I have moved my phone system to Goldfish I have not only saved a huge amount of money but on top of that i get 100% more service options than any of my other providers could offer - call diverts... See more

Company details

  1. Phone and internet services
  2. Telecommunications Contractor
  3. Telecommunications service provider

Information provided by various external sources

Goldfish is an award-winning cloud telecoms based in Ireland.

About Goldfish.ie

Written by the company

Reliable
With 99.9% Service Availability over the last Year, Goldfish.ie provide an exceptionally stable VoIP platform
Innovative
Goldfish.ie work to constantly surprise their customers with improvements to their service and new additions to their platform
Knowledgeable Technical Support
Goldfish.ie have a knowledgeable technical support team who are able to deal with a range of queries first hand. Goldfish.ie doesn't unnecessarily pass callers on to different departments, and team members aren't encouraged to sell to customers. If you need help or answers to questions, Goldfish simply provides it.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

326 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very straightforward to use and I can…

Very straightforward to use and I can easily divert the number to my mobile if I need to meaning no missed calls, regardless of where I may be.

30 January 2021
Goldfish.ie logo

Reply from Goldfish.ie

Thanks for the review Sue!

The Goldfish.ie Team

Rated 5 out of 5 stars

Signed up in minutes

Signed up in minutes, really helpful support staff. Looking forward to using. Thanks Goldfish!

22 January 2021
Unprompted review
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Reply from Goldfish.ie

Thanks for the review!

The Goldfish.ie Team

Rated 5 out of 5 stars

My only 'go to' for VoIP Services

I have been using Goldfish since the early days and now have several customers ported over to Goldfish.

Always seamless and technical support is only a phonecall away with their local call centre based in Dublin; I have never had to wait for support or an answer to technical queries, which, as an IT Consultant is imperative.

21 January 2021
Unprompted review
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Reply from Goldfish.ie

Hi Niall,

Thanks for the review, we're glad you're happy with the service!

The Goldfish.ie Team

Rated 5 out of 5 stars

Excellent

Excellent customer service with prompt and clear replies

8 January 2021
Unprompted review
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Reply from Goldfish.ie

Thanks Counihan!

The Goldfish.ie Team

Rated 5 out of 5 stars

I ordered some hardware from them and…

I ordered some hardware from them and the order process was seamless and the goods arrived on time. Perfect service, thanks!

4 January 2021
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Reply from Goldfish.ie

No worries Dave, thanks for the review!

The Goldfish.ie Team

Rated 5 out of 5 stars

Very helpful in assisting the porting…

Very helpful in assisting the porting of an existing non standard service from an old supplier. Also great advice on how best to utilize the service going forward.

20 November 2020
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Reply from Goldfish.ie

Glad you're happy David!

The Goldfish.ie Team

Rated 5 out of 5 stars

A very efficient service with easy…

A very efficient service with easy change over from previous provider. Very helpful and pleasant staff. Excellent call quality and online account which enables you to change and modify to your needs. Highly recommend!

13 November 2020
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Reply from Goldfish.ie

Thanks for the review Dan!

The Goldfish.ie Team

Rated 5 out of 5 stars

Highly Recommended. A+++

Excellent Support from both the sales & technical teams. Great Call quality, Reasonable pricing and Ease of use. Highly recommended. A+++.

13 October 2020
Unprompted review
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Reply from Goldfish.ie

Thanks for the review Sanyuru!

The Goldfish.ie Team

Rated 5 out of 5 stars

I've recently moved to Goldfish and…

I've recently moved to Goldfish and find the service outstanding, perfect for my needs and excellent value for money. I will make a significant annual saving as a result of the move.
My only regret is I didn't move sooner.
Highly recommended.

18 September 2020
Unprompted review
Goldfish.ie logo

Reply from Goldfish.ie

Thanks for the review Kevin!

The Goldfish.ie Team

Rated 5 out of 5 stars

Happy customer

Excellent customer service and regardless of how much you spend they're really responsive with a great personal touch. Can't recommend these guys enough!

26 August 2020
Unprompted review
Goldfish.ie logo

Reply from Goldfish.ie

Hi there,

Thanks for your review, we're glad you're happy with the service!

The Goldfish.ie Team

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