Goldfish.ie Reviews 326

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

From start up to customer service everyone at Goldfish is so helpful. Luke sorted out a little issue for me straight away today.

Rated 4 out of 5 stars

I've only set up recently and so far, so good. Diverts work well and messages are e-mailed promptly. I only needed to ring the office twice to get set up and they were helpful. Use online dashboard... See more

Rated 5 out of 5 stars

After dealing with two skype numbers that didnt work along with a shocking support team for two weeks that would have given Bill Gates a stroke i luckily came across goldfish, thank god. The team... See more

Rated 5 out of 5 stars

Since I have moved my phone system to Goldfish I have not only saved a huge amount of money but on top of that i get 100% more service options than any of my other providers could offer - call diverts... See more

Company details

  1. Phone and internet services
  2. Telecommunications Contractor
  3. Telecommunications service provider

Information provided by various external sources

Goldfish is an award-winning cloud telecoms based in Ireland.

About Goldfish.ie

Written by the company

Reliable
With 99.9% Service Availability over the last Year, Goldfish.ie provide an exceptionally stable VoIP platform
Innovative
Goldfish.ie work to constantly surprise their customers with improvements to their service and new additions to their platform
Knowledgeable Technical Support
Goldfish.ie have a knowledgeable technical support team who are able to deal with a range of queries first hand. Goldfish.ie doesn't unnecessarily pass callers on to different departments, and team members aren't encouraged to sell to customers. If you need help or answers to questions, Goldfish simply provides it.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

326 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Requires a separate third-party app to…

Requires a separate third-party app to actually operate, which doesn't work. Missing important sales calls that I'm never receiving. Suggest this is only a useful solution if you want to set up a full SIP phone experience, not where you're trying to use this as a separate number on the same phone.

13 July 2022
Rated 5 out of 5 stars

Highly Recommend!

Would highly recommend Goldfish (and I have!) Seemless transitsion when porting phone and fax numbers and thier customer service is impeccable. Nothing was to big or small for Leroy - thank you so much!

13 May 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
Great service and excellent support.
Good Communication.
A pleasure to do business with.
Delighted to recommend this company.

14 March 2022
Unprompted review
Rated 5 out of 5 stars

I love the support

I love the support, commitment, and dedication I received from the team. It was a fast and efficient setup process. I look forward to many years of us doing business together as my team expands. Thank you so much. I would highly recommend you to any client I have.

4 March 2022
Rated 5 out of 5 stars

Great service

Great service.
Good Communication.
A pleasure to do business with.
Delighted to recommend this company.

15 September 2021
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Reply from Goldfish.ie

Thanks for the review!

The Goldfish.ie Team

Rated 5 out of 5 stars

Decent VOIP provider.

I have dealt with VOIP providers in the UK but struggled to find a decent VOIP provider in Ireland, until now. Goldfish.ie provided a fast efficient setup and they arranged caller line identification of my existing 0818 number to be applied free of any charge.

2 September 2021
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Reply from Goldfish.ie

Thanks for your review!

The Goldfish.ie Team

Rated 5 out of 5 stars

These guys are fantastic

These guys are fantastic. No matter who I deal with they are patient, friendly and they are exceptional at getting any issues resolved. I have dealt with Leroy a few times and he is superbly professional. Nothing is a problem. Highly recommend. The software is great too and superb value.

15 July 2021
Unprompted review
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Reply from Goldfish.ie

Thank you for your review!

The Goldfish.ie Team

Rated 5 out of 5 stars

Great Customer Care

Responded quickly and efficiently to our request to have our office line transferred.

12 July 2021
Unprompted review
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Reply from Goldfish.ie

Thanks for your review Bea!

The Goldfish.ie Team

Rated 5 out of 5 stars

A great Voip service and staff are very professional

I have signed up to goodfish about a month ago and because i am new to Voip and also needed to configure third party equipment I had to call the customer servicd on a few occasions. I have always found the customer service by email or phone to be second to none.

Everyone is very helpful and very knowledgeable and professional. The only thing is I would like to use my American credit card do pay for this service.

I use Vonage in the USA and compared to Vonage goldfish is so much better.

Thank you.

9 July 2021
Unprompted review
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Reply from Goldfish.ie

Thank you for your wonderful review David! Glad you're happy with the service!

The Goldfish.ie Team

Rated 5 out of 5 stars

Excellent product

Excellent product. Excellent experience in delivery and payment.

18 May 2021
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Reply from Goldfish.ie

Thanks for the review Martin!

The Goldfish.ie Team

Rated 5 out of 5 stars

Affordable service and great customer care!

Goldfish.ie go way and beyond in exceeding customer expectations...I signed up to the wrong plan and called in to get the issue fixed and it was resolved within minutes. They also walked us through the various options included and excluded in our plan, pleasure to deal with this company!

23 April 2021
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Reply from Goldfish.ie

Thanks for the review Sergiu!

The Goldfish.ie Team

Rated 5 out of 5 stars

I have a small company so holding onto…

I have a small company so holding onto my landline number was important. Goldfish offered a solution, at a fraction of the cost.
Very efficient switch away from EIR. Excellent service and quality.

12 March 2021
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Reply from Goldfish.ie

Thank you for your review Robert!

The Goldfish.ie Team

Rated 5 out of 5 stars

5 stars

Efficient, well priced, easy to use. Very happy with goldfish.ie.

5 February 2021
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Reply from Goldfish.ie

Thank you for your review David!

The Goldfish.ie Team

Rated 5 out of 5 stars

Excellent service for what I needed

Excellent service for what I needed. (Virtual Dublin office number for my new business). The online tools worked flawlessly and I received prompt responses from individuals when I had specific questions.

4 February 2021
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Reply from Goldfish.ie

Thanks for the review!

The Goldfish.ie Team

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