Goldman Express Reviews 184

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Scam company, don’t deserve a star at all, l ordered a Mario and Sonic game for a Nintendo Switch on November 26th, l have sent 20 emails and hung on the phone to their support for four hours with no... See more

Rated 1 out of 5 stars

Ordered luigis mansion 3 on 17th November order no 1615 haven't heard anything since tried asking when it was coming no reply then sent another ticket to cancel it but still nothing. Their trading ad... See more

Company replied

Rated 1 out of 5 stars

Ordered Luigi's mansion on the 15th November had no more updates since then. Since Monday been on the phone for over 2hours each day waiting to get past caller 3 which was unsuccessful sent emails an... See more

Rated 1 out of 5 stars

I ordered a switch pokemon sword game from them on black Friday. It was a great price for my boyfriend at £38 which is much cheaper than anywhere else. It took my money but I never even had a confirma... See more

Company details

  1. Electronics store

Information provided by various external sources

Get ready to live the #GoldmanLife with new offers everyday. Why shop anywhere else?


Contact info

1.3

Bad

TrustScore 1.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a switch pokemon sword game…

I ordered a switch pokemon sword game from them on black Friday. It was a great price for my boyfriend at £38 which is much cheaper than anywhere else. It took my money but I never even had a confirmation email. I wrote to them but they have never replied and tried to call them but the site has gone down! This is clearly a scam as there are too many of us having the same issue !

26 December 2019
Unprompted review
Rated 1 out of 5 stars

Scam and fraud, Check reviews before buying

I have received my refund through my credit card Halifax but I want to write a review to warn people from purchasing anything from this fraud company. I bought Pokemon Sword Nintendo switch for 39.99 on the 24th of November. I haven't received it after 1 week so I sent them two emails through their ticketing system and no answer. I tried calling them but after 1 hour waiting and I am number 4 all the time, I gave up as it seems they never pick up. I asked for refund after 2 weeks and of course complete silence and then I asked my bank to give me a refund as I didn't receive my order. I had to wait one week to give them more time to send me the game but of course as they are a scam I called my bank and I told them that I will never receive anything as their site is down and it is officially a scam, I received my refund straight after. DON'T buy anything from them they are fraud. I am happy that I got my refund and I bought the game from Currys for 36.99 even cheaper, so you didn't ruin my Xmass and my son is happy Thanks to Currys and Halifax. I believe in KARMA and you will get what you deserve after taking money from innocent hard working people and ruining so many families in this joyful time as so many people can't afford buying without their refunds.

19 December 2019
Unprompted review
Rated 1 out of 5 stars

I ordered Pokémon Sword and have still…

I ordered Pokémon Sword and have still not received it. It’s been over 3 wools. I send emails but they never get back. A complete scam. And you pay with Amazon Pay too what a con. No more shopping online for me.

17 December 2019
Unprompted review
Rated 1 out of 5 stars

Got scammed and had to buy my 2 pokemon…

Got scammed and had to buy my 2 pokemon games elsewhere and still trying to claim my money back, tried phoning and was on hold for 3 hours altogether, site is gone so it was obviously a scam site, digusting that people do this so close to christmas

17 December 2019
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company, don’t deserve a star at all, l ordered a Mario and Sonic game for a Nintendo Switch on November 26th, l have sent 20 emails and hung on the phone to their support for four hours with no reply, l will now go to my bank to try and recover the money! Do not buy anything from their company as l am sure it does not exist!

16 December 2019
Unprompted review
Rated 1 out of 5 stars

Bank refund

Had to leave it 14 days before I could put a claim in with my bank. I used my Visa Debit card as I don’t have a credit card but my bank have issued a refund so please make your bank your first port of call

16 December 2019
Unprompted review
Rated 5 out of 5 stars

Speedy!!

Well I have only just seen these reviews !
I wanted to return the game due to my son changing his Christmas list But noticed the company has disappeared..... now I understand why !!

My review is Actually very good!! Incredibly speedy and easy payment through amazon pay!
I’ll clearly have to keep the game now as there is no way of returning it that’s annoying but I must say I have no negative comments

15 December 2019
Unprompted review
Goldman Express logo

Reply from Goldman Express

Dear Ms. Johnson,

Thank you for your kind review.

I'm happy you got your product like so many other hundreds did. It is a shame that competitors tried to get us shut down with these fake negative reviews.

But we will return in the summer!

We hope to serve you again soon. Thank you again and hope you are keeping safe in these troubling times.

Best regards,
Goldman Express

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I ordered a switch game, the one thing my son wanted for Christmas. Now I am without a game and had to ordered elsewhere more expensive as all the black Friday deals had finished 👎

15 December 2019
Unprompted review
Rated 1 out of 5 stars

scan

Scam company world pay do not hold funds or give refunds so dont waste your time contacting them

Have had to contact my bank to report this thieving company and hopefully get my money back

If you have been ripped off contact your bank

People like this make me sick

14 December 2019
Unprompted review
Rated 1 out of 5 stars

Vile mocking scam artist

Report to action fraud the replies this low life has made shows how little they care and how much of a joke they think this all is. Christmas is a tough enough time as it is . If anyone knows of anything else to do please post.

13 December 2019
Unprompted review
Rated 1 out of 5 stars

Bah Humbug. Robbing children at Christmas

I ordered a Nintendo switch in November just come today to check the status of my order and realise the website is down which gave me some serious red flags. I cannot believe that these people can do this to hard-working people especially at Christmas time. This present was for my grandson and no I have to go and find The money to make sure he gets his Christmas present. I truly believe in Karma, unfortunately in this case I don’t think I’ll be there to see it happen. Merry Christmas to everyone else who is in the same boat as me. I have never had to make a claim before do I do this via my bank as I paid by Visa debit.?

12 December 2019
Unprompted review
Goldman Express logo

Reply from Goldman Express

No problem at all. Please contact WorldPay as they have your funds. We have no received any money from your order as they are holding it all. So blame them for not being able to get your goods unfortunately.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look