Goldman Express Reviews 184

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Scam company, don’t deserve a star at all, l ordered a Mario and Sonic game for a Nintendo Switch on November 26th, l have sent 20 emails and hung on the phone to their support for four hours with no... See more

Rated 1 out of 5 stars

Ordered luigis mansion 3 on 17th November order no 1615 haven't heard anything since tried asking when it was coming no reply then sent another ticket to cancel it but still nothing. Their trading ad... See more

Company replied

Rated 1 out of 5 stars

Ordered Luigi's mansion on the 15th November had no more updates since then. Since Monday been on the phone for over 2hours each day waiting to get past caller 3 which was unsuccessful sent emails an... See more

Rated 1 out of 5 stars

I ordered a switch pokemon sword game from them on black Friday. It was a great price for my boyfriend at £38 which is much cheaper than anywhere else. It took my money but I never even had a confirma... See more

Company details

  1. Electronics store

Information provided by various external sources

Get ready to live the #GoldmanLife with new offers everyday. Why shop anywhere else?


Contact info

1.3

Bad

TrustScore 1.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't even deserve one star!!!

Don't even deserve one star!!!

In the same boat as everyone else here, ordered game for sons xmas - went to check status last week and surprise surprise website down and now in the process or recovering my money!!!

12 December 2019
Unprompted review
Rated 1 out of 5 stars

Do not order from here

Ordered a game end of November. Like everyone else on here went to check to see why it was taking so long and the website is down. No way of contacting them. I have rang my bank it’s just going to take time but I will hopefully get my money back from these robbing b***ards. The replies from this company as well are making my blood boil. Taking the p***.

11 December 2019
Unprompted review
Goldman Express logo

Reply from Goldman Express

Who that.

Rated 1 out of 5 stars

SCAM!!

SCAM!!! Have taken my money and never delivered the goods. They were Christmas presents too. Go to track the delivery which was supposed to come by the end of November and would you guess... the website is no longer available.
Makes me sick that there are people like this in the world stealing from the innocent hard working!

11 December 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent products at excellent prices, really excellent delivery service!

11 December 2019
Unprompted review
Goldman Express logo

Reply from Goldman Express

Good afternoon Nelly,

Thank you so much for your kind comment. We're really happy you got to live the #GoldmanLife. Thank you also for speaking up the truth against all these vile fake comments from our competitors. They tried to take us down but we will be back very soon.

We look forward to serving you again soon.

Kindest regards,
Goldman Express

Rated 1 out of 5 stars

Stealing scumbags !!

Same as everybody else!! Complete scam!!!
I contacted the bank and got my money refunded but it’s these scum bags who should have to pay!!!
Why don’t you go any earn a proper living instead of stealing off other people!!!

11 December 2019
Unprompted review
Rated 1 out of 5 stars

Absolute scumbag!

Absolute scumbag!! Scam, scam, scam, be aware and stay away from Goldman express, they stole my hard earned money , reported to Action Fraud.

Ps
Report this piece of s**t to Action Fraud.

11 December 2019
Unprompted review
Rated 1 out of 5 stars

I am afraid we have been robbed too :-(((

I am afraid we have been robbed too. Paid for a Switch game, took the money and then closed the site down. We have tried to claim back from our bank after making a bank transfer to this company as instructed and they cannot help us. Saying we are a victim of 'authorised push payment scam'. Now we have lost our hard earned money to this fraudulent company. I believe in Karma and hope that these people get their come uppance.

Goldman Express UK, if you are reading this, I hope you have a conscience and return the money to the hard working people you have taken money from. I doubt it very much though. I just hope one day someone who you have conned will get to meet you so that they can personally take their's and our money's worth out of your scabby, wretched, evil hide

11 December 2019
Unprompted review
Rated 1 out of 5 stars

Scam/dodgy website

Scam/dodgy website. Put a claim in asap if you're waiting for games to be delivered.
I ordered a switch game a few weeks ago and hadn't used the site before so quickly Googled them, found a few positive reviews and happily placed my order saving £5 compared to everywhere else. The confirmation email said to allow 5 days for delivery which is how they save costs. This should have set alarm bells ringing but I left it a week or so before checking and now the website's down, no replies to emails and you can see from the reviews what's happened. I've got a claim in with my credit card company which will take a while to sort but I should get my money back.

11 December 2019
Unprompted review
Rated 1 out of 5 stars

Scam

Don’t use, agree with all other comments. Waiting to get money back from my bank.

11 December 2019
Unprompted review
Rated 1 out of 5 stars

Reported to MoneySavingExpert.com

Hi guys. I ordered a £40 game on this web site, can't get hold of them. Just reported the issue to Martin Lewis's team at MoneySavingExpert.com to find out what our consumer rights how and how we can get refunds. I'll let you know when I get an answer.

10 December 2019
Unprompted review
Rated 1 out of 5 stars

All - Important

All, please report to action fraud! You might want to consider to block your credit card.

10 December 2019
Unprompted review
Rated 1 out of 5 stars

Order not received

Order not received. No response to email. Won’t be using again.

9 December 2019
Unprompted review
Goldman Express logo

Reply from Goldman Express

Who are you.

Rated 1 out of 5 stars

Scammers :-(

Like others it appears I've been scammed. More fool me for trusting a random website just because they had Luigi's Mansion 3 for £5 less than all other retailers. However I contacted the bank this afternoon (Lloyds) and have been issued an immediate full refund.

9 December 2019
Unprompted review
Rated 1 out of 5 stars

Like a lot of people coming up to…

Like a lot of people coming up to Christmas I want the best price. These bunch of crooks know what to do.
Cheaper than others but not too cheap to arouse suspicion. £40 game ordered on 25th Nov for sons birthday which is 4 days away.
Went to check order status and site down ,No way to contact and to top it all off I find I'm one of literally 100's that have been scammed by this guy.
Thanks you ###ser.
P.s. rang bank who will open dispute and refund if he dont cough up in 15 days.
Still gutted i was conned and now have to wait for refund,hopefully in time for Christmas

9 December 2019
Unprompted review
Goldman Express logo

Reply from Goldman Express

Wow calm down.

Rated 1 out of 5 stars

GOLDMAN EXPRESS SCAM!

Bought a Nintendo switch game for our sons birthday this coming weekend, wondered why it was taking so long to arrive so went to try and track it only to discover that the website is now closed and we're £40 down. SCAM - I am always so careful with websites that I haven't used before, I checked reviews prior to ordering and the website had the padlock in the corner which I have always believed meant that it was a secure website. Hopefully we will be refunded by the bank, absolute scumbags!

9 December 2019
Unprompted review
Rated 1 out of 5 stars

Yet another one that has ordered…robbed

Yet another one that has ordered Pokemon games from here not one but two 😡😡 taken my £80 and nothing can’t contact them via email or phone the rob dogs hope they have a merry Christmas 😡😡😡😡

9 December 2019
Unprompted review
Goldman Express logo

Reply from Goldman Express

Merry Christmas too.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look