gomatic.co.uk Reviews 

147
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional build quality, intelligent organization, and durable materials used in crafting these reliable backpacks. Many customers also mention the remarkably fast delivery service, timely shipments, and the helpful support team that ensures smooth transactions. Buyers appreciate the thoughtful features and practical design that make daily commuting and traveling extremely comfortable. However, some reviewers were not happy with minor design constraints, mentioning tight bottle holders or narrow access points for larger equipment. A few consumers noted occasional issues, such as finding certain compartments less functional or experiencing minor limitations during everyday use.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the premium quality, durable... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the premium build and... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting super fast shipping... See more

Service

Reviewers highlight positive aspects of service, frequently praising the brilliant assistance and timely... See more

User experience

People report high satisfaction with the overall user experience, noting that compartments are well thought... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using the Gomatic Travel Pack 20L and I’m genuinely impressed. The build quality feels premium and very durable, with strong zips and materials that give confidence for daily use and t... See more

Rated 5 out of 5 stars

I wanted to buy a backpack from Gomatic for over 2 years but they ain't really cheap, so I thought I will wait after my current backpack fails. The time has come and I wanted to buy a new one that w... See more

Rated 5 out of 5 stars

After using the 13L sling for 3 weeks I’m really glad to have it my a EDC companion. My camera, powerbank, battery, cables and 14“ MacBook all fitting well and protected. I‘d improve 3 things f... See more

Rated 5 out of 5 stars

Love the bag, I now have two they are that good. Perfect for a grab bag for street photography and the other one holds my telephoto with a camera body, way better than the dedicated lens bags. I highl... See more


Company details

  1. #30 of 43 best companies in Camera shop

Written by the company

The most functional gear you'll ever buy. The Gomatic range includes Travel Backpacks, Compression packing cubes, Camera backpacks for professionals and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(147)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Best backpack ever>>>>

My order was delivered insanely quick (ordered Sunday, arrived wednesday midday) ... the backpack I went for is hands down the nicest piece of luggage I've ever had in my collection >>> sooo many inside pockets, super solid materials and a great fit. You could truely wish for nothing more

8 September 2025
Rated 1 out of 5 stars

Item not delivered in time

Wish I could give a product review but can't since luggage not delivered before my panned holiday. Ordered in plenty of time but DHL service beyond terrible. Waste of my time and money. My advice to Gomatic is choose a different delivery company.

5 September 2025
Rated 4 out of 5 stars

Gear built Like a Tank but accessorised Like a Rental

Absolutely love the quality and design of the bags. Built to last, super functional, and look great too. Fast delivery and solid customer service — couldn’t ask for more (though I still haven’t figured out how to register the products without a serial number).

PS: If you’re launching a £360 backpack, maybe include the £15 accessory straps next time (especially since they’re shown in the product photos). They’re the same ones you can get on Amazon for about £2 so I’m sure including them with the main product won’t bankrupt you. Charge £15 if people want more but at least send your product complete!

1 September 2025
Rated 1 out of 5 stars

Absolutely useless

Absolutely useless. I have ordered a product 11 days ago, it still hasn't arrived and nobody from Gomatic is responding to my messages. Terrible customer service

25 August 2025
Rated 5 out of 5 stars

High quality and well engineered

I’ve bough three items from Gomatic, travel pack expandable, collapsible duffel and collapsible sling. Ordering process is easy and delivery is very quick. All items are high quality and well engineered. Prices are not cheap but if you take advantage of online discount codes and season sales you get really good value for money.

8 July 2025
Rated 5 out of 5 stars

14l travel pack and amazing service

Ordered the 20l travel but size was not as advertised. Customer service was extremely good. I had an issue with the 1st bag. Bev from customer service helped me with returning /confirming the size of the slightly smaller version to make sure it was within limits of an upcoming flight. The new bag was sent very quickly and once they received my old bag the refund was processed quickly. The 14l is perfect for a weekend getaway and the quality is great.

29 May 2025

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