gomatic.co.uk Reviews 

Amazing bag, multi purpose so good for work/travel/EDC and built like a tank.

Wow… it’s honestly hard to put this experience into words.

After more than two years of daily use, the bag finally gave out. What followed was something rarely seen today: the lifetime warranty wasn’t just a promise on a website — it was actually honored.

A response came almost immediately. Photos and receipt were enough. There was no request to send the broken bag back, no long explanations, no back and forth.

Instead, I suddenly found a notification in the inbox: the replacement was already on its way.

What could have been a frustrating situation turned into a moment of genuine appreciation. It honestly feels like an unexpected and beautiful Christmas gift.

This is what it looks like when a brand truly stands behind its products — even years later. The speed, trust, and clarity of the process speak volumes about the values behind the company.

For years, these products have been part of everyday life. The full Peter McKinnon setup has accompanied countless shoots, travels, and workdays. The bag itself has been in constant use for over two years — reliable, well thought out, and built with real intention.

This experience is the cherry on top.

A lifetime warranty that actually works.
A promise that is truly kept.

Truly grateful. Still a little speechless. And incredibly happy.

Amazing and super friendly customer service, really keeping their promise regarding lifetime warranty. 100% recommended

fast shipping, good quality products. I'm happy with Gomatic since a long time. Worth the price.

easy to deal with, super fast service

Customer service, great products and fast delivery!!

It is a GREAT messenger back, love the quality and the high end finish

I was excited about the Travel Pack (20L), but it arrived with noticeable white stains on the straps. The bag itself is great quality, but this was disappointing.

Gomatic’s website states that returns outside the UK must be paid by the customer, so I contacted support—I didn’t want to cover return shipping for an item that arrived damaged. After nearly two weeks and three follow-ups, I still haven’t received a response. I even tried cleaning the stains myself, but there’s still visible residue.

Maybe this review helps get the issue resolved, but regardless, the lack of response and support hasn’t been a great experience.

Super after sale service, the lifetime warranty is really a plus.

Great products and great support. Even if the bags are expensive I can only recommend especially because of the support.

I had several well-crafted cabin-sized suitcases, but this one is by far the best. It is unexpectedly spacious, sturdy, and very stable when rolling, even with a heavy backpack on top.

Fast delivery and well packed. Bag met expectations

Still waiting on the correct bag to be delivered. I ordered it on the 30th of October and they sent me the 14L bag instead of the 20L bag. I have emailed multiple times with nothing but AI responses. Really poor

I wanted to buy a backpack from Gomatic for over 2 years but they ain't really cheap, so I thought I will wait after my current backpack fails. The time has come and I wanted to buy a new one that will last me a long time.
When it arrived I was really happy with the quality and attention to detail. It has everything a good quality backpack should have and I can see that someone who really cares designed it which I really appreciate.
Hopefully it will last me a long time.

The purchase was easy and very fast delivery

I used my backpack every day for almost 8 years. Now I had a problem with the zipper, within one week gomatic’s team sent me a new bag. I’m ready very happy with this level of service and their lifelong warranty. Thank you!

Takes forever for the to respond and I still have not received my refund. I have never come across a company so complacent and careless with its customers.

Problem solved. Lifetime warranty is amazing

Best Service I ever had with life time warranty!

Speed of the delivery was amazing.