Gonser Reviews 

Good products great support.

Unfortunately did not get the full product. Only got my ebike battery and not my charger. Will raise the rating when this is rectified.

I ordered Dinning table exactly one month ago and still after paying money I have not received the complete product. This is quite annoying and not as per standard. First they delivered only 3 parts out of 4, after complaining they sent wrong part. Now since last 2 weeks they are saying that they will deliver it soon and create planzer parcel delivery link to show its in process. I called Planzer and they say that Gonser never loaded item for delivery.

I am spending so much time on tracking and writing mail now that I am regretting my decision that I have ordered this product from gonser site.I am very much disappointed to have trusted gonser.ch.

Ordered item on the 23.12.2021, it was shipped according to the shipping company (Planzer) tracking website but the goods have still not been received as of 10.01.2022. When I contact Gonser they send an email advising they are waiting for information from Planzer, they keep saying the same thing for 2 weeks. I was able to contact Planzer on the 27.12.2021 and was informed immediately by them that they have never received the shipment to continue the delivery so I do not understand why Gonser is taking so long to obtain information to resolve the issue. The customer service is appalling!

12.01.2022 Update. Sent another email to Planzer and Gonser yesterday, after which Planzer responded via email with revised delivery date of today the 12.01.2022. Any way nothing arrived today which does not surprise me. I have emailed them back today and as expected no one has replied. Once again Planzer has failed to deliver to there advised timescale! Gonser has not responded since early yesterday morning when they advised they are still investigating (usual generic message).

13.01.2022 Update. Received the following generic email from Gonser as I have done many times over the last 3 weeks "Thank you for your e-mail. We regret this and deeply apologize for the inconvenience. We are currently in clarification with Planzer and will get back to you as soon as possible. Thank you for your patience". In the meantime I have managed to find there terms and conditions of business and I will contact them next week to understand why they have not refunded me as I had previously requested. According to their terms & conditions I am entitled to cancel the order if it was not delivered in 14days. If they continue in this manner it is my understanding that I can make a claim via the local cantonal "office de poursuite".

01/17/2022 updated. No further response received from Gonser. Today I have emailed them and copied in Planzer requesting a refund on the basis that neither company has provided any meaningful update as to the whereabouts of the delivery since initial order of 23.12.2021. As stated in the terms of conditions of Gonser, I should be eligible for a refund if they are unable to deliver within 14 days. This is the second time I have requested a refund, I expect that they will ignore this as they did the first time. I have now identified that there is an E-Selling Ombudsman based in Bern which I will contact if I have not been refunded within 48 hours.

19.01.2022 Update: I received email yesterday from Planzer headoffice advising they cannot get information from local branch in respect to my case. Forwarded this to Gonser yesterday who have sent a 35CHF voucher code which I have refused to accept as I want my full payment back immediately in line with terms & conditions which allows me to cancel my order for their failure to deliver within 14 days. I have advised Gonser that if I do not receive the funds today I would forward the query to E-commerce Ombudsman. As I have had no refund or further communication from Gonser I have now sent history of all communication to the Ombudsmen for them to liaise with Gonser for their breach of contract.

20.01.2022 Update. Finally Gonser has accepted that "the delivery was obviously never made" their words not mine!! They have confirmed the refund will be made albeit this will take 14 days which I do not really understand as when payment is taken it only takes a matter of seconds but I will give them the benefit of the doubt and will update this review accordingly when the funds are received. I have advised the Ombudsman of the latest update so that they are aware of this.

Do not buy anything from these scammers.
When buying a suitcase set from them, they advertised some wheel as accessory for the suitcase in case wheel replacement is needed. I ordered that and upon receiving the items, I saw that the wheel and the suitcases I have ordered are not compatible, despite the fact that the wheel was advertised as being suitable for my suitcase. I contacted them in order to inform Gonser and get the refund for the wheel, which was just around 7CHF. However, they informed me that they can only give me a voucher for further purchasing from their website. This was unacceptable as the whole situation was their mistake. After explaining this many times, they just said that they are sorry but cannot do anything more.
Anything I order from them has more than 10CHF of shipping cost. That means I need to spend at least 10 CHF to recover my 7CHF that Gonser charged me with their false advertisement. This is straight-up, classic scamming.
Oh and the price you see on the items are misleading: the shipping is not free and they separately charge you for VAT etc.

Extremely disappointed with Gonser.
I have ordered a CLARKE trunk which has been shipped to me in deplorable condition up to 3 times (so far, let's see how many times).
It is clear that they do not inspect the condition of the products sent.
I am prepared to claim the item back from them until I get it.

Orders protein powder. It arrived 3 days late so if you are in a rush to get it it's quite annoying especially since their site says next day delivery. Product and price is good.
If there is a problem you can only reach then by email... Though they did reply the next day.

Gonser has shipped me a broken item and refused to acknowledge it. Customer service only speak in French and take weeks to respond. Don't order from them cause if there are any problems they will abandon you and hide and pretend to not understand.

Trouble free online shopping, lowest prices with quick delivery.

I bought garden furniture, it looked so beautiful in the picture, but it is the cheapest garden furniture I have ever seen. You can get for the same price anywhere else something better. Delivery was great the next day but it is not worth the price. Horrible quality, missing parts, etc, etc. Not worth it.

It has been 2 months since I received the incomplete sofa (2 big pillows are missing) and still my problem is not solved. I want my money back. You told me to wait 4 weeks for them, I waited more and still I haven't received anything.
You are a joke and have no respect for customers at all. Will avoid you and I recommend everyone to do the same.
Please provide a relevat answear for my problem.

Stop lying about someone being in contact with me, I have been out of contact with you for more than 30 days.

Disappointing products and customer service
I have ordered some items online since the price looked good. The products were unfortunately of low quality. I have decided to return the items. But you can’t get your money back. They give you a voucher. The problem is, their selection of items is very low and bad quality. So I don’t know what to do! Definitely don't recommend this compony!!!!

E-Scooter support with a broken charger needed. Support desk is unwilling/unable to help. Wont sell charger separately or provide contact for reaching out to supplier as alternative. Can not recommend this company, also unable to communicate in any other language then French.

Very disappointing. Ordered a gazebo which arrived in a broken and unusable condition. Contacted the company and was offered store credit. I requested a refund and for them to take back the broken product which they refuse to do due to 'environmental reasons'. Terrible excuse, they simply don't want to pay the shipping and disposal costs.

What they say about the delivery time is not true, and when you try to contact them, you do not receive a response to your emails. For three weeks there has been no news of the bike I have already paid for.
I don't need understandings or excuses! I just wanna now WHEN i'll have my bike!

very disappointed!!!ordered a orange XXL outdoor beanbag. the item i received was a grey plastic bag filled with some filling. its useless for me . i dont even think the bag fits in some
other cover. also i didnt get any answer from the support team.reallyhope i get my money back. sory to say but its a joke

I'm a loyal customer of Gonser, so please take my review with a pinch of salt. I've bought 2 Sups here, and several smaller items and very lucrative prices. With small items their combined shipping box saved me a lot.

As a person limited to Swiss retailers, I like shopping with Gonser.ch due to an obvious reason: the prices for many items are simply lower than in local shops or other major online retailers. Market limitations became an even bigger issue due to Covid restrictions (no more casual trips to Konstanz, Swiss customs slowed and very costly processing).

There are a couple of slightly annoying issues with catalogue and overall availability of items: you can't just say "do not show me me any items, which are not available", so sometimes you can see the whole categories there, where no items is currently in stock. The other related issue, is that they only tell you, that the item is not available now, but you can't get any estimation, on when or if it will be ofered for sale. There is an item (a Vulture Bike), which I would gladly even pay in the winter and wait for several months to get it in the summer. But since there is not way to know, if I wil be able to buy it from Gonser, I had to buy a much more expensive and approximately the same quality bike from another place. That is inconvenient.

Another thing is that if you ever return something, the voucher is issued instead of money, which is not nice. I get it from the business perspective, but it is still not nice and is certainly something to consider, when taking a risk with sizes (sometimes the actual right size is missing, so the only option left is to take a voucher) or not that well reviewed items.

So, to sum up: love the prices and the items, but dislike the uncertainty with stock and some unnecessary setbacks with the returns.

Purchased outside table and chairs, idiot delivery company forgot to drop of one of the parcels and contacting gonser and the delivery company was very cumbersome and fruitless.
Finally after weeks without any info the useless delivery company dropped off the the parcel. Finally.
I wouldn't recommend this company to anyone before they take their act seriously.

Messy delivery, product not intact with missing parts. customers service does not respond.....no manual in boxes and I could go on.....dont buy from the company

Great service. Returned immediately and customer care and follow up was immediate.

All was going grateful. I got mixtures feelings after good and also bad feedbacks, so i wasn't sure if i will get the packet. But all was very well, Many Thanks Gonser for your servise. I'm happy to recommend You. 😁