Gonser Reviews 

I’m amazed by all the 5 star reviews on Gonser’s website when I have only has bad experiences on the quality of the products.

Gonser, do you have fake reviews/paid reviews on your website?

Compared to any other online company is a disaster , first bad experience in Switzerland where everything works , but not Gonser . I Ordered a grill August 11th , paid online , received a purchase confirmation , after 2 days an email where they said Credit Card didn’t go through , which was true . Then I sent a transfer from my bank on the 15th , it’s 22 now , no answer. Terrible buying experience, don’t buy here .
Order 3361339 still waiting for the grill or my money back .

I ordered a matras here. The website sais delivery time was two working days. The postal code I submitted had a typo so I send a message through their website to correct it. This was no problem. We are three weeks later now. I havent received a matras and attemps to cancel my order and get my money back are fruitless. This company is an absolute disgrace. No service desk, only auto replies. Never order here, save yourself the hassle. Gonser, just refund me the money please and stop selling lies.

Everything arrived very quickly! Thank you

Our order was separated into two packages and we waited for the second package 3 weeks. There were missing parts and some parts were not from/for our product

I do not recomend buy at GONSER. They say you have 100 days right of exchange but it is NOT TRUE. I bought one mattress and I NEVER used but they say they can not change because I opened the pack. This makes no sense. I needed to open it to check the quality of the product.
DO NOT RECOMMEND GONSER!!!

Terrible shopping experience with gonser. I bought a product more than a month ago, I already paid and never received the product, I have already sent more than 5 emails and no response. Zero commitment to the customer.And the worst thing is that I can't even ask for a refund for the product, because they don't even respond.

Very poor experience, I would certainly not recommend you use this company. Order was delivered but it was of course the wrong product, not even close. After complaining they were initially helpful and promised to send the correct item “immediately”. Its now 10 days later and still nothing. Now the “helpful” complaints department have gone silent not responding to any follow up emails. From other reviews Gonsor seems to always blame the delivery service, in this case why dont they change company. Lets see where this ends, currently not hopeful.

2 very bad experiences…first with a table that came broken and had to send more than 6 emails to return the table and get a voucher since they do not refund you in money. With the voucher I ordered a paddle sup that came with a default gap between the paddle and the ring hole junction so I will have to return it and re start another process with Gonser to be able to just get what I payed in good quality!

Try to imagine the worst customer experience ever, then lower your expectations by another half. No delivery of our order, then on the day of delivery they delivered not to us, rather back to their own warehouse! No phone number to call and if you email them, half the time (after waiting 3days) you get a completely off topic response. Currently waiting over two weeks for a refund they promised. Tomorrow morning I will file a “Betreibung” against them. Buyer beware - any savings you think you will get, you will pay for in extreme frustration.

Gonser strikes again!! Ordered two sun lounges on Tuesday in anticipation of a pool day on the weekend, only one was delivered!!

Order was supposed to be delivered in 24 hours.
After 5 days one item arrived, the confirmation claims two items delivered!
No telephone support.
Email responses require 72 hours.
Be warned!

Will never use this company again. They boast "order today deliver tomorrow" but it has never been the case for any of my orders. They take forever to respond to email inquiries (good luck EVER getting them on the phone) and then their customer service is completely useless. My 200+ CHF order was not delivered and their response was that it is not their problem and I should handle it with the delivery company Planzer (who is also just as useless and unresponsive). Thankfully my bank is helping me dispute the charges because they are refusing to send me my order even though the delivery company failed to deliver it to the correct location and I never received it.

Update: If only Gonser’s customer service team was as responsive and polite in handling issues as they are in responding to negative public reviews.

Excelente servicio. Entrega muy rápida y las maletas son excelentes. Muy satisfecha con la compra.

Scam!!!! I ordered an Air cooler which on their Website they assured me that the Delivery is next day.. never got it ill bring my case to the police

Ordered something, according to their homepage expected to be available within 1-2 weeks. 2 weeks later, nothing, sent them an e-mail. Their answer was „please check our homepage“ which still said expected to be available within 1-2 weeks!?? 1 week later the same so I sent another e-mail asking for the delivery date… found out that they didn’t even had a delivery date from their supplier. So my question, how can you mention an approximate delivery date if you do not have the item in stock nor having a delivery date from your own supplier? 5 weeks later still nothing! Quite the opposite even, meanwhile the homepage says expected within 3-4 weeks. If 1-2 weeks in reality means 5 weeks still without any result, what does the 3-4 weeks mean? Next year? In my personal opinion customers are being completely and even worse, deliberately fooled here!!!
****
Dear Gonser, thanks for your reply. I know about "estimated" and that this is not binding. But how can you mark products with „estimated“ when you don’t even have an order confirmation respectively delivery date from your supplier?? If it is 1 or 2 weeks in the end nobody cares but if (after 5 weeks!!!) 1-2 weeks suddenly become 3-4 weeks? Since your answer it changed from 3-4 to 1-2 weeks, back to 3-4 weeks anf now 1-2 weeks again. This is anything but customer-friendly, in my opinion you’re just bullshi… people to buy stuff, sorry.

I saw in this company advertising "order today, deliver tomorrow" a major competitive and comparative advantage but i was wronged. I ordered, paid by credit card but received only part of my shipment after 3 days. When i expressed my dissatisfaction by mail (fast delivery was equally important as quality), i was then referred to a section (hidden) in general conditions of delivery where it is stated that this is not a commitment. They will ONLY endeavor to deliver the next day provided order is made between Monday and Thursday. No one says that before you pay. Then, as earlier mentioned, i only got partial delivery. When checking the tracking number i saw that the parcel was SAID TO be delivered in the afternoon (while i was at home); upon checking again, it was SAID TO BE delivered at the wrong address. Unfortunately the missing item is the center piece of a large lounge type of sofa so having the rest is useless. Where is my parcel? i cannot tell. Gonser is not reachable by phone!!!

It was such a mistake to buy from this company. DO NOT BUY ANYTHING…. It’s such a scam. They probably don’t have the items and they are bringing it from somewhere else; that’s why the take forever to deliver. So unprofessional… Im really disappointed by the way they advertise: order today, tomorrow delivered.it’s been 10 days I’m waiting and the emails are always the same… oh I’m so sorry… bla bla bla; we are in the middle of a warehouse move and we are experiencing some delays … it’s all a LIE. But well I will just keep on writing bad reviews everywhere I can. Oh and you can’t even write reviews on their website; probably all those “good” reviews are fake!!!

Faulty items received are not acknowledged by so called "customer service". Treated like a villain when youre not pleased with item received. Its a shameful opperation. Go elsewhere to spend you hard earned money.