Good2Go Auto Insurance Reviews 847

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and helpfulness, often highlighting specific individuals for their exceptional service. The customer service is frequently described as amazing, with many appreciating the clear communication, professional listening skills, and the ease with which agents explain policy details. The overall service is viewed as excellent, with consumers noting the efficiency and smooth user experience. However, some customers were not happy with the contact process, mentioning difficulties reaching a live person and receiving incorrect information. A few people also felt that customer service was terrible, citing rude interactions and agents hanging up on them.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and helpfulness.... See more

Customer service

Consumers find customer service to be a positive experience, often highlighting the helpfulness and knowledge... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, knowledge, and... See more

User experience

Reviewers consistently express satisfaction with their user experience. Customers highlight the kindness,... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report difficulties reaching a live person,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellen was amazing from the beginning of my process until the end!!! she put up with me rushing her because I was trying to work and get my insurance at the same time and she completely understood and... See more

Company replied

Rated 5 out of 5 stars

Today I was expecting to receive excellent customer service and thinking skills, and I did. Melissa Johnston was amazing. Her tone over the phone was amazing. I appreciate the professional listening... See more

Company replied

Rated 5 out of 5 stars

I spoke with many agents at your company. I call them the I dont knows. They couldn't explain alot of things to me that I didnt understand. Heather explained everything to me in detail which I great... See more

Company replied

Rated 5 out of 5 stars

Ellyn did such a great job! High energy, very thorough and even congratulated me on becoming a new Good2Go customer! Every company should strive to have great representatives like Ellyn, I’m very impr... See more

Company replied


Company details

  1. Insurance company
  2. Car and Motor Insurance Agency

Written by the company

We were founded on the simple premise that getting car insurance shouldn’t be difficult. We specialize in selling minimum limits car insurance, and collision and comprehensive coverage to underserved drivers. Our mission is make it easy for all drivers to be an insured driver by giving them access to fast, easy, and cheap car insurance that will get them behind the wheel for less up front — with low down payments and convenient payment plans that fit any budget. We specialize in minimum limits insurance (just what you need to drive legal in your state).* Each month, we help thousands of customers get the car insurance they need – without breaking the bank. We’ve put our customers first and dedicate ourselves to selling auto insurance that's fast, easy and cheap.


Contact info

4.8

Excellent

TrustScore 5 out of 5

847 reviews

5-star
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1-star

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Rated 5 out of 5 stars

If I was able to request a…

If I was able to request a representative it would be Heather Giovengo she helped me get new insurance after my policy was canceled and I enjoyed talking to her she made it not feel like a burden to be spending money lol

21 January 2026
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Very Professional and efficient

Very Professional and efficient . My questions were answered satisfactorily and before I knew it I was on the road again

19 January 2026
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Melissa was so kind and helpful

Melissa was so kind and helpful. I truly appreciated her caring nature.

16 January 2026
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Tina🤗 exelente atención al cliente God…

Tina🤗 exelente atención al cliente God bless u❤️

15 January 2026
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.
¡Gracias! Agradecemos su comentario y nos alegra brindarle una buena experiencia.

Rated 5 out of 5 stars

Ellyn was super helpful and efficient

Ellyn was super helpful and efficient ! I was able to get my policy restored quickly and so easily. She was so nice and makes me feel good about my choice to continue with Good2Go. She gave me the best rate compared to other companies I checked with and was super transparent. Great job Ellyn !

14 January 2026
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

A 5 Star Experience!

I called Good2Go this morning for an auto insurance policy quote, a suggestion from a friend. The agent that I spoke with, Heather, was so very pleasant and helpful that I did truly enjoy my experience! I am now a member of Good2Go! Thank you Heather! 😊

14 January 2026
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

My customer service lady was excellent…

My customer service lady was excellent explained everything to the . Should be more people like her in customer service thank you and I appreciate it💯. Didn’t mean to hang up on her I was moving fast🙄🤣

12 January 2026
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

The agent I dealt with (Ms.Fallon) was…

The agent I dealt with (Ms.Fallon) was absolutely amazing. Solved my problem immediately and was absolutely pleasant to work with.

6 January 2026
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Ellen was amazing from the beginning of…

Ellen was amazing from the beginning of my process until the end!!! she put up with me rushing her because I was trying to work and get my insurance at the same time and she completely understood and was so patient with me!! she was very polite and knowledgeable, and even congratulated me at the end with a smile on her face I could tell!! kudos to Ellen and good to go should have more representatives like her to assist your consumers🩷🦋

5 January 2026
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Great

Great
With good 2 go

3 January 2026
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

I was quoted a great price with…

I was quoted a great price with roadside assistance. Ellyn was very helpful and super nice!

22 December 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Good people

Have this in the past. I still am would recommend it.

21 November 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Ellyn was amazing

Ellyn was amazing! She’s walked me through the process and helped me to really understand the policy

16 December 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Melissa was great

Melissa was great, she was helpful and saved me alot of time.

15 December 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Just absolutely peaceful.

Easy to reinstate, rep was very nice

8 December 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Getting insurance

It was easy to get reinsured

11 December 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Excellent Customer Service Anthony Smith

Anthony Smith was very good he took time to answer my questions and was very detailed orientated. Excellent customer service friendly and very patient in helping me.

11 December 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

The lady on the phone was clear and…

The lady on the phone was clear and very helpful with picking out the policy which was very much appreciated.

10 December 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Great customer service

The representative that handled my call Ellyn was amazing. She answered all my questions with great knowledge and through my apprehension and concerns she was able to walk me through explaining with examples to help me to fully understand. She remained professional and great communication and interpersonal skills. She was amazing overall

5 December 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

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