Good Life Sorted Reviews 253

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and compassionate approach, often describing them as invaluable and becoming like family. The service provided is frequently highlighted as outstanding, with many appreciating the personalized and individual care that goes beyond expectations. People also commend the company for its excellent communication, efficient processes, and the ease of setting up services, which contributes to a smooth and reassuring user experience. The company is also recognized for its ability to carefully match clients with suitable helpers, ensuring that individual needs are met and fostering strong, supportive relationships. Many consumers feel that the service has significantly improved their lives and the lives of their loved ones, providing peace of mind and enabling greater independence.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the staff for being helpful, efficient,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and reliability of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been recommended by other families to look at Good Life Sorted as our father has Alzheimer’s & as we all know more care & help is needed as this disease progresses.You get to choose from local... See more

Rated 5 out of 5 stars

Good Life Sorted to me are the best Company and employees I could wish for my mother, who isn’t the easiest of people and 100 years young. Jasmine was always respectful, on time and extremely helpful... See more

Rated 5 out of 5 stars

Initially I took on one carer from Good Life Sorted after an interview with some of my daughters. Kim has been absolutely amazing with my wife who has early onset dementia. So, we took on a second car... See more

Rated 5 out of 5 stars

This has been a life saver for my family member. The care understanding and support is outstanding. Helping him stay in his home. The social Services care is very vague expensive and not understandi... See more


Company details

  1. Home Help
  2. Home help service agency
  3. Aged Care

Written by the company

Good Life Sorted provides affordable home help services and companionship to elderly people, enabling them to live independently at home. We connect friendly local 'Helpers' who have been vetted, trained and insured with older people to provide a range of services including cleaning and laundry, shopping and errands, meal preparation, medication reminders and transport. We currently operate across Dorset and Hampshire in the south of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely works for mum who has Alzheimers

This service has helped my mother (who has Alzheimer's Disease) in many ways. Leila, who visits mum, is kind and understanding of mum's situation. She takes mum out, gives her companionship and stimulation with conversation and the things they do, ensures she is safe and well. I always have a brief message about what they have done and how mum is. This is peace of mind for us, as we know Leila has mum's best interests in mind at all times. We would recommend Goodlifesorted.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Good Life Sorted

Good life sorted havs provided excellent carers to look after my 91 year old mother. She needs minimal care but really enjoys the company after losing my dad two years ago. Her carer’s have become friends to her. They take her to the shops and for doctor’s appointments as well as light housework and gardening. The service has given me peace of mind as I do not live close to my mum. Good life sorted has been a blessing. Thank you

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Our helper is so kind and is a perfect companion. Very flexible too. My mum looks forward to her visits every week.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Like one of the family

Mum's Good Life Sorted companion has become like one of the family, she is an absolute delight and mum looks forward to her visits. She is also brilliant at communicating via email, checking if there's anything specific that needs addressing prior to her visit and offering feedback if required. She is a real treasure and we are very grateful to have her support.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier with the service…

I couldn't be happier with the service we received from the start. The support worker, who helps my mother maintain her independence and provides company, is now part of the family. I'm so grateful my partner saw the advert and suggested I called Good Life Sorted. It really has been a blessing for my mother. I work full-time and while I can help her with personal care, because of my working hours I can't always be there to help her get out and about and socialise. This is where Good Life Sorted have been a boon to us. Couldn't be happier with the service.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Good life sorted put us in touch with Karen to help care for my mother in law. Karen has been brilliant. She always goes the extra mile and nothing is too much trouble for her.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Great helper …

Finding a helper for our Aunt was a whole minefield and new to us. We chose our helper who has proven to be excellent & is now invaluable. She goes above & beyond for my Aunt and keeps us informed of any concerns. My Aunt is very comfortable with the helper. We have had an excellent experience and could not rate the helper highly enough. We are so grateful that the whole process has worked really well for us at a difficult time as our Aunt lives on her own and has no family nearby.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service + care!

Kirstie visits Mum twice a week and has become invaluable to her. She always arrives with a happy smile and brightens Mums day along with helping her with whatever she may need doing. They have become good friends too.
Thoroughly recommend Good Lives for anyone needing help + assistance at home.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Support, kindness, patience, respect and a good life ... sorted!

Our family has used Good Life Sorted to support my uncle for some months now. Robert C and Deborah W are fantastic! They are reliable, kind, have endless patience and are willing to be flexible to my uncle's needs or appointments whilst also getting him out and about to give him a 'good life' - sorted!

Robert has taken him to medical appointments, coffees by the sea and in the garden centre and does anything else that crops up around the house as well as moving his hobby to make it accessible to him which has brought him a huge amount of joy.

Deborah has only been with him a few weeks and has already got his house looking and smelling wonderful, ensures clothes and bedding are washed and helps him sort out his food. She manages to do this without upsetting him which is amazing.

Thank you so much for the service your company provides.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely caring

My mum's Good Life Sorted helper Jo has been with her since 2021. When Jo first came, my sister and I had really struggled to get mum to accept any help, but once Jo had been to see her a few times, everything went smoothly. Over the past three and a half years, mum has become less able, and what Jo does for her has gradually changed - while Jo still does practical stuff (cleaning, taking mum shopping), it's now very much about companionship too. It's an incredibly valuable addition to family support. We feel the service is extremely good value, especially given its flexibility. This is the third good review I've written as time has gone on, and I would highly recommend Good Life Sorted.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

The staff have been very helpful and I…

The staff have been very helpful and I would like to thank Sally for all the hard work she did for me on the Attendance allowance I could not have done it on my own and I am very grateful for her help.
I would also like to thank you for giving me Terry as my twice a week helper hecgot me out walking after my accident and we get on very well and I look forward to his visits on Wednesday and Saturday. Thank you all for your expertise and experience you have given me a new lease of life as I was very depressed before your help.

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Seems to be a scam targeting the most…

Seems to be a scam targeting the most vulnerable. Their mailshots and literature are misleading and untruthful. They offer domestic help and say the first hour is free. It isn’t! They don’t offer anything free but claim it’s because they don’t charge for quotations or looking at the job (No other companies charge for just looking at a job).They claim the first hour is for a “chat” What would one find to chat about to a stranger for an hour is mystifying. The person who rang stressed all the tasks they don’t do. At £25 an hour, everything they offer is available elsewhere (NHS, Social services, charities) either free or at lower rates. .

20 March 2025
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Sorry to hear that you we're not happy with the service we provide.

I can assure you, we are not a scam. We have over 1,800 customers in England who are very happy with the service we provide, but I understand that it is not for everybody.

As stated in our marketing materials, the first visit we carry out is definitely free. This is an opportunity for you and the Helper to get to know each other, as we've found that this is crucial for the long term relationship we aim to build between our Helpers and Customers. We find our customers value this relationship as much as the domestic help that is being provided. It is after this meeting that the Helpers start to work on the tasks that you'd like addressing.

Clearly our approach is not in line for what you were looking for, and I do hope you can find a cleaning company that will do the jobs you want tackled.

Rated 4 out of 5 stars

Attendance Allowance

Goodlife completed about 60 questions on my behalf to apply for Attendance Allowance. They had only one telephone session with me to compose their answers, and I needed just a few amendments made to the final presentation. Despite some doubt on my part as to the outcome, it was successful. I doubt I would have achieved this on my own.

21 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look