Good Move Reviews 1,225

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, highlighting their excellent communication and supportive approach throughout the process. Many people found the service to be seamless and efficient, appreciating the prompt responses and clear guidance provided by the team. Reviewers also noted the company's ability to alleviate stress during what can be a complex process, with many expressing gratitude for the personalized and understanding assistance they received. However, some customers were dissatisfied with the pricing, mentioning that valuations were lower than market value and that initial offers were sometimes significantly reduced after surveys. A few people also reported issues with communication, including feeling ignored or experiencing pressure selling tactics, and some expressed concerns about the transparency of the process regarding the final amount received versus the selling price.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting the efficiency, helpfulness, and honesty of the staff.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and support... See more

Price

Users describe ambiguous interactions with price. Many reviewers report that initial offers were... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication, with... See more

Based on these reviews

Rated 5 out of 5 stars

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zo... See more

Rated 5 out of 5 stars

Open honest discussion on where our property sits in today’s current market. Didn’t try to sell me that they could find an easy buyer, just the opposite. Enjoyed the gentleman’s candour and knowle... See more

Rated 5 out of 5 stars

Just sold a property via GoodMove. Georgia was incredible! She helped us all along, guided thru conveyancing process, always replied to our calls and assisted whenewer was needed. Thank you Georgia fo... See more

Company replied

Rated 5 out of 5 stars

We can’t recommend Good Move enough if you are struggling to sell!! We had a large property we had been struggling to sell through estate agents and after only 4 weeks we completed, money in the ban... See more

Company replied


Company details

  1. #14 of 31 best companies in Property Investment
  2. #7 of 50 best companies in Property management company
  3. #13 of 51 best companies in Estate Agent
  4. #18 of 28 best companies in Property valuer

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Goodmove Huddersfield

Goodmove, Huddersfield

The amazing Katy! What a marvel! A massive thank you for the time spent on selling my house. Nothing was too much trouble and she went far beyond her role keeping me updated, sorting out any queries I raised and her customer service and professionalism was exemplary, nothing was too much trouble - a company treasure - also an extra thank you to Tony and Howard who were always so cheerful and to the photographer who took such lovely photos. I would have no hesitation in recommending Goodmove - thank you!

C Tyroll

25 February 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi,

What a wonderful review, thank you so much.

We’re absolutely delighted to hear how well Katy looked after you throughout your sale. She truly does go the extra mile to keep everything on track and ensure her clients feel informed and supported at every stage, so your kind words will mean a great deal to her.

We’ll also be sure to pass your thanks on to Tony, Howard and our photographer.

Thank you for your recommendation and for trusting Goodmove with your sale. We wish you all the very best in your next chapter.

The Good Move Team

Rated 5 out of 5 stars

Greg was an absolute gem

Greg was an absolute gem. It was such a hard time for my sister and I. Greg was so understanding and offered us a great price to buy the house.
I would deal with him again if needed.

25 February 2026
Good Move logo

Reply from Good Move

Hi Sheila,

Thank you so much for your kind words.

We’re glad Greg was able to support you with understanding and care throughout the process. He’ll be touched to be called “an absolute gem”, that means a lot.

If you ever need us again in the future, we’ll be here to help. Wishing you both all the very best.

The Good Move Team

Rated 5 out of 5 stars

Katy was great

Katy was incredibly supportive throughout the entire process. Always polite, efficient, friendly and had time to answer our queries. (One or two others in Goodmove were not quite 100% like Katy was). Her boss Georgia was helpful as well, especially at the start. Katy went the 'extra mile' for us, on more than one occasion.

20 February 2026
Unprompted review
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Reply from Good Move

Hi Polly,

Thank you for taking the time to share your feedback.

We’re pleased to hear how well Katy supported you throughout the process. Polite, efficient and always willing to go the extra mile is exactly how we know her to be, so it’s lovely to see that reflected in your experience. We’ll also pass your thanks on to Georgia for her help at the start.

Thank you again for choosing Goodmove and for recognising Katy’s hard work.

The Good Move Team

Rated 5 out of 5 stars

Great customer service

Max was so incredibly honest, giving us the best advice for us even if it meant that it wasn’t to do a quick cash sale. So refreshing to deal with a company with so much integrity.

3 February 2026
Rated 5 out of 5 stars

Supportive team throughout the sale

Through a complex sale the team at Good Move were incredibly supportive, went above and beyond to find a buyer and guide us through the process. Thanks to Katie who really showed professionalism, dedication and skill. She is a credit to your team and has the patience of a saint. Thanks also to
Marcus who helped at the start from Kevin and Lucy

29 January 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Kevin and Lucy,

Thank you so much for taking the time to leave such a thoughtful review.

We know how challenging a complex sale can be, so it’s great to hear that the team were able to support you throughout and help guide things to a successful outcome. A special thank you for highlighting Katie, we’ll be sure to pass on your kind words.

We’re also glad Marcus was able to help set things up at the start and give you the right foundations moving forward.

Thank you again for trusting Good Move with your sale, and we wish you both all the very best for what comes next.

The Good Move Team

Rated 5 out of 5 stars

Bought our first house with goodmove…

Bought our first house with goodmove and had a very positive experience! Our Sales Progressor Zoe was brilliant, she chased up the Solicitors, answered all our questions and replied to emails quickly. Great communication and very friendly, we had weekly contact on the phone as we were looking to complete withing 8-10 weeks and thanks to Zoe we completed in just under 10 weeks. Any issues we had in the house before purchase (like a small leak on a toilet and one of the windows) was dealt with very quickly and everything was up to a good standard and in good working condition when we moved in! Thank you for your hard work Zoe, and thanks to goodmove for our first beautiful house.

21 November 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Maria,

Thank you for sharing such a lovely review, and huge congratulations on buying your first home!

We’re delighted to hear that you had such a positive experience and that Zoe looked after you so well throughout the process.

It’s also reassuring to hear that any issues identified before completion were dealt with promptly and to a good standard, so you could move in with confidence and peace of mind.

Thank you again for choosing Goodmove and for trusting us with such an important milestone. We wish you every happiness in your beautiful new home.

The Good Move Team

Rated 5 out of 5 stars

Informative in easy to understand language

Clear information easy to understand very informative and helpful. Polite engaged in subject and empathic

28 January 2026
Good Move logo

Reply from Good Move

Hi Lynn,

Thank you for your thoughtful review. We’re pleased to hear that the information provided was clear, easy to understand, and genuinely helpful.

Thank you again for sharing your feedback.

The Good Move Team

Rated 5 out of 5 stars

Brilliant service from the first phone…

Brilliant service from the first phone call to goodmoves office in Leeds where we received a valuation instantly , which we were happy with. Moving onto the two young ladies in the office who dealt with everything, Katy and Sophie were brilliant and dealt with everything quickly and efficiently . Thank you ladies

29 January 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Stephen,

Thank you for taking the time to leave such a kind review. We’re pleased to hear that everything went smoothly from your very first call through to completion, and that you were happy with the valuation provided.

Katy and Sophie will be delighted to hear your feedback. They work incredibly hard to make the process as efficient and straightforward as possible, so it’s great to know that came across.

Thank you again for choosing Goodmove and for your lovely words.

The Good Move Team

Rated 5 out of 5 stars

So impressed with this company and Zoe was just awesome

I bought a house from goodmove this year and mainly dealt with Zoe who was an absolute saint. When I first put an offer in on the house I was quite nervous buying from a company and not a "family" as such, but my goodness I'm so glad I went for it. They're a brilliant company, communication was excellent, we hit MANY bumps in the road and I can't believe their patience and efficiency. Thank you!

5 January 2026
Unprompted review
Good Move logo

Reply from Good Move

Thank you for your lovely feedback. We’re delighted to hear how positive your experience was and that Zoe made such a difference throughout your purchase.

We’ll be sure to pass your kind words on to Zoe and the wider team. Congratulations on your new home, and thank you again for taking the time to share your experience.

The Good Move Team

Rated 5 out of 5 stars

Good Move proved to be a really…

Good Move proved to be a really positive experience. The process is very transparent and I found both Katy and Yasemin to be exceptional in their efficiency and guidance. I had lots of anxiety from previous experience and they listened, gave the benefit of their knowledge and completed the sale quickly. Highly recommend. Thanks so much. ☺️

26 January 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Elaine,

Thank you for taking the time to share your experience. We’re pleased to hear that the process felt transparent and that Katy and Yasemin were able to support you with clear guidance and efficiency, especially after a difficult previous experience. Helping to ease anxiety and deliver a smooth, timely sale is exactly what we aim for.

Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Katy and Yasemin.

The Good Move Team

Rated 5 out of 5 stars

It’s been pleasure dealing with team…

It’s been pleasure dealing with team good move, Sells team and Sophie are really hardworking staff. We would definitely recommend everyone buying and selling house with them. Thanks

23 January 2026
Unprompted review
Good Move logo

Reply from Good Move

Thank you for your kind feedback. It’s great to hear that you had a positive experience with the Good Move team, and especially with Sophie and the sales team. We’ll be sure to pass on your thanks to them.

We really appreciate the recommendation and wish you all the best for the future.

The Good Move Team

Rated 5 out of 5 stars

Kudo to Greg

We spoke to Greg today. Can't express how helpful and knowledgeable he is and how much he has helped us with making decisions on our next steps. Kudos

22 January 2026
Good Move logo

Reply from Good Move

Hi Kumudini,

Thank you for taking the time to share this. We’re delighted to hear that Greg was so helpful and knowledgeable, and that his guidance made a real difference in helping you decide on your next steps. Providing clear, practical advice is exactly what we aim for.

We wish you all the very best moving forward,

The Good Move Team

Rated 5 out of 5 stars

Constructive

Constructive, clear, comments to help guide me through a difficult scenario home-move wise and moving forwards. Honesty and empathy, whilst sharing experience and recommendations, which I highly valued.

22 January 2026
Good Move logo

Reply from Good Move

Hi Lynne,

Thank you for such a thoughtful review. We’re glad the guidance felt constructive and clear, and that the honesty and empathy shown helped you navigate what can be a very challenging situation.

Wishing you all the very best as you move forward,

The Good Move Team

Rated 5 out of 5 stars

Non pushy person at goodmove

Non pushy person at goodmove, listened and had a balanced conversation.

21 January 2026
Good Move logo

Reply from Good Move

Thank you for taking the time to share your feedback.

We’re pleased to hear you found the conversation balanced and felt listened to. Taking a no-pressure, straightforward approach is important to us, so it’s great to know that came across in your experience.

All the best,
The Good Move Team

Rated 5 out of 5 stars

Katy and Max were absolutely amazing!

Katy and Max were absolutely amazing from start to finish!!

I’d spoken to a number of other companies before choosing Goodmove.

Both Katy and Max provided a service head and shoulders above any other - honest, understanding, informative and not at all pushy!

We’d previously struggled to sell our property via typical estate agencies - with multiple offers falling though. Goodmove managed to secure multiple cash-only offers for us within one month!

The business clearly have an excellent understanding of the industry and importantly - amazing people who really care about selling your house.

I would 100% recommend GoodMove!

19 December 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Sam,

Thank you for such a detailed and positive review. We’re delighted to hear that Katy and Max made such a strong impression and stood out for their honest, informative, and no-pressure approach.

It’s great to know we were able to succeed where previous routes had proved difficult and secure offers within a short timeframe. Your comments about the team’s industry knowledge and genuine care mean a lot to us.

Thank you for the recommendation and for choosing Good Move.

The Good Move Team

Rated 5 out of 5 stars

Very helpful

Very helpful

19 January 2026
Good Move logo

Reply from Good Move

Hi Nik,

Thank you for your review. We’re glad you found us helpful and appreciate you taking the time to share your feedback.

The Good Move Team

Rated 5 out of 5 stars

Greg and Lucy

Greg and Lucy
Just wanted to say we cannot thank you enough for your help. You have been
so kind and understanding. Thank you for getting us such a positive
outcome with such efficiency

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent guidance from Max

Excellent guidance from Max this morning.
I had numerous inquiries regarding property sales, which he addressed in a courteous and professional way. He informed me that, given my situation, the company would not be suitable for me and recommended the most effective approach to proceed with selling it privately.

15 January 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Phillip,

Thank you for taking the time to share your experience. We’re pleased to hear that Max was able to answer your questions clearly and professionally, and that his guidance helped you identify the best route for your situation.

We always aim to give honest, practical advice, even when our service isn’t the right fit. If you need any support in the future, please don’t hesitate to get in touch.

The Good Move Team

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