Good Move Reviews 

1,325
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable, and professional staff who provide exceptional guidance and constant personal support throughout the entire property selling journey. Consumers also appreciate the remarkably quick response times and clear communication, which help keep transactions running smoothly and reduce stress during particularly difficult moving periods. However, some customers also noted that property valuations and final cash offers were significantly lower than the standard open market value. A few reviewers additionally mentioned that initial estimated pricing was later reduced or adjusted unexpectedly right before final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that consumers experienced helpful,... See more

Service

Customers had positive experiences with service, frequently praising the efficient communication and... See more

Customer service

Consumers find customer service to be positive, frequently highlighting prompt call responses and helpful... See more

Price

Clients share ambiguous opinions on price, as some reviewers expressed satisfaction with receiving fair... See more

Response time

People report positive experiences with response time, highlighting constant communication and staff who are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Goodmove successfully sold my property in Sep 26. The whole team from initial contact to completion were amazing, professional, helpful and couldn’t have done more. I had my first offer in 2 weeks, al... See more

Company replied

Rated 5 out of 5 stars

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zo... See more

Rated 5 out of 5 stars

Good Move made me an extremely fair offer for my home, which was taking too long to sell. I found Greg so helpful and considerate. He understood my future requirements and the company did all they c... See more

Company replied

Rated 5 out of 5 stars

I recently completed a house sale through Good Move. From the initial enquiry to completion of the sale i have to say the service was fantastic. All the staff are friendly, knowledgeable and effi... See more

Company replied


Company details

  1. #12 of 33 best companies in Property Investment
  2. #10 of 47 best companies in Estate Agent
  3. #9 of 49 best companies in Property management company
  4. #17 of 28 best companies in Property valuer

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,325)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very polite unfortunately couldn't help…

Very polite unfortunately couldn't help but encouraging words

6 May 2026
Good Move logo

Reply from Good Move

Hi Jo,

Thank you for your review.

Although we weren’t able to help on this occasion, we’re pleased to hear you found the conversation polite and encouraging. We always aim to offer honest guidance and support wherever we can.

Wishing you all the very best moving forward.

The Good Move Team

Rated 5 out of 5 stars

Clear

It wasn’t right for us, but Greg was really clear, helpful and professional. Would recommend to anyone whose circumstances mean that they would benefit from a rapid, guaranteed sale.

4 May 2026
Good Move logo

Reply from Good Move

Hi Matt,

Thank you for your review.

We appreciate your honest feedback and are glad Greg was able to provide clear, professional guidance to help you make the right decision for your circumstances. Even when our service isn’t the best fit, we always aim to offer straightforward advice and support.

Thank you as well for the recommendation.

The Good Move Team

Rated 5 out of 5 stars

GoodMove is a contemporary real estate agency operating in today's dynamic market.

GoodMove is a property sales agency that offers a comprehensive service to sellers, distinguishing itself from traditional estate agents. Without their assistance, one might face numerous tedious and challenging processes independently.
During a period of my significant health concerns, their support was invaluable.

I am highly satisfied with their efficiency, professionalism, and transparency. I intend to use their services again in the future and would confidently recommend them to my family and friends.

30 April 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Sinsook,

Thank you for taking the time to leave such a thoughtful review.

We’re pleased to hear that our team was able to support you and help make the process more manageable. Providing a professional, transparent and fully supported service is exactly what we strive for, so it means a great deal to know this came across in your experience.

Your recommendation and trust in Good Move are greatly appreciated.

Wishing you all the very best,
The Good Move Team

Rated 5 out of 5 stars

Fabulous Company

Selling a property is a nightmare and the best of times but Zoe at Good move was simply amazing walked me through everything step by step from all the problems with lease extensions, management companies and buyer’s solicitors she handled it all exceptionally much more eloquently than I would have. As a team with Minnie and Jimmy working on the legal side you couldn’t get better service, This team give a 5 star service with commitment, dedication kindness, they care and amazing patient Thank you so much

30 April 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Jillie,

Thank you for your wonderful review.

We understand how stressful selling a property can be, especially when complications arise, so it’s fantastic to hear that Zoe was able to guide you through everything so clearly and supportively. Lease extensions, management companies and solicitor delays can all add pressure, and we’re delighted the team helped make the process more manageable for you.

We’ll be sure to pass your kind words on, they will mean a great deal to the team.

Thank you again for your trust in Good Move and for such a thoughtful recommendation.

The Good Move Team

Rated 5 out of 5 stars

I found Marcus to be very professional

I found Marcus to be very professional, helpful and responsive
And would not hesitate to recommend them
Their service was impeccable
Thank you Good Move

30 April 2026
Good Move logo

Reply from Good Move

Hi Kieran,

Thank you for your kind feedback.

We’re delighted to hear that Marcus was professional, responsive, and helpful throughout your experience. Knowing you’d recommend us means a great deal to the whole team.

Thank you again for choosing Good Move.

The Good Move Team

Rated 5 out of 5 stars

Greg was great who handled everything…

Greg was great who handled everything for me from start to finish and kept me updated on what was happening. What a great company to use i would highly recommend to anybody they are helpful and very professional and always put the clients first . The solicitors they use are great as well.

29 April 2026
Good Move logo

Reply from Good Move

Hi Joanne,

Thank you for your lovely review.

We’re so pleased to hear that Greg supported you throughout and kept everything clear and on track from start to finish. It’s great to know you found the whole process professional and client-focused, and that the solicitors also made a positive impression.

We really appreciate your recommendation and wish you all the best moving forward.

The Good Move Team

Rated 5 out of 5 stars

Customer Focused

We completed the sale of my late mother-in-law's house on 24th April 2026.

My wife and I really appreciated everything that everyone involved at Goodmove and the other organisations (legal, surveyors etc), did throughout the process. From our first conversation right through to completion, we were highly impressed by how customer-focused everyone was, and we felt that our needs and interests were taken seriously and sensitively. In addition, everything we were told would happen at the outset during our initial contact was delivered very efficiently and on time.

Dealing with the Estate of a recently departed loved one has many challenges, and some of these will continue for a while, but we really felt that a burden was lifted by the approach of Goodmove.

24 April 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi there,

Thank you for taking the time to share such a thoughtful review.

We’re very pleased to hear that you and your wife felt supported throughout the process, and that the team handled everything with the care, sensitivity, and efficiency that situations like this deserve. It’s especially important to us that we deliver on what’s promised from the outset, so it’s reassuring to know that this was your experience.

We’re glad we could help ease some of the burden. Wishing you and your family all the very best moving forward.

The Good Move Team

Rated 5 out of 5 stars

Received a call following an enquiry

Received a call following an enquiry. Really helpful re options going forward. Highly recommend.

24 April 2026
Good Move logo

Reply from Good Move

Hi Nick,

Thank you for your review.

We’re glad to hear the call was helpful and that you were able to explore your options clearly. We really appreciate the recommendation.

All the best,
The Good Move Team

Rated 5 out of 5 stars

Where do I start my first experience…

Where do I start my first experience was with Marcus Edge. What an excellent experience Marcus explained everything to me in great detail from start to finish. I had a lot of things going on at once but nothing was to big or to small for Marcus. He was just extremely knowledgeable and helpful he was very good at calling back and never ever avoided any of my calls. You can imagine this is not a good experience wanting to move and been unwell in the process. So thank you very much Marcus and also to Max who I dealt with on a few occasions he was very helpful and polite also.
The solicitor which was used was Esme Poulter she was absolutely excellent she was very efficient and very helpful nothing was to much for her also she is very calm and always explains things to the fullest she is very experienced. As you can see I had a very smooth experience with thus company I would definitely recommend anyone who wants a quick and unstressful experience please use this company they are very experienced and very good. I can definitely say this I would like the company to please mention the names I have put in this review and mention this in the company’s team meeting. I would also like a copy of this review put on there company personal files. If it was not for Marcus and esme I would not have gone ahead with thus sale. Not because if the company but because it’s stressful having to move. So once again if you want to move quickly and fast please use this company they are very efficient helpful honest and they actually look out for your best interest which you can’t always say this as sometimes people have there own agenda. Best company 10 out of 10 no complaints.

22 April 2026
Good Move logo

Reply from Good Move

Hi Dawn,

Thank you so much for taking the time to leave such a detailed and thoughtful review.

We’re really pleased to hear that Marcus was able to support you so thoroughly, especially during what sounds like a very challenging time. His knowledge, reliability and willingness to be there when needed are exactly what we aim for, and it’s great to know he made the process easier for you. We’ll also pass your thanks on to Max for his help along the way.

It’s wonderful to hear that Esme provided such a high level of service too.

Please be assured your kind words will be shared with the team and recognised internally. Feedback like yours means a great deal to everyone involved.

Thank you again for your recommendation and trust in Good Move. We wish you all the very best moving forward.

The Good Move Team

Rated 5 out of 5 stars

Open honest discussion

Open honest discussion on where our property sits in today’s current market.
Didn’t try to sell me that they could find an easy buyer, just the opposite.
Enjoyed the gentleman’s candour and knowledge of our local market and market in general.

21 April 2026
Good Move logo

Reply from Good Move

Hi there,

Thank you for your feedback.

It's good to hear that you valued the honest, straightforward discussion about your property and the current market. We appreciate you taking the time to share your experience and wish you all the best moving forward.

The Good Move Team

Rated 5 out of 5 stars

Just sold a property via GoodMove

Just sold a property via GoodMove. Georgia was incredible! She helped us all along, guided thru conveyancing process, always replied to our calls and assisted whenewer was needed. Thank you Georgia for swift transaction highly recommended!!!

20 April 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Richard,

Thank you for your great review.

We’re happy to hear that Georgia supported you so well throughout the process and helped guide you smoothly through the conveyancing. Her responsiveness and commitment really do make a difference, so it’s fantastic to see that reflected in your experience.

We appreciate your recommendation and wish you all the very best moving forward.

The Good Move Team

Rated 5 out of 5 stars

Lucy and Good Move Brilliant for fast sale!!

We can’t recommend Good Move enough if you are struggling to sell!!
We had a large property we had been struggling to sell through estate agents and after only 4 weeks we completed, money in the bank!!! Ok yes it is sold at less than market value but we expected that for selling fast. Lucy was outstanding with the whole process. She kept us updated throughout, sorted the solicitors, who are independent by the way, and answered our many questions promptly. We had no hidden fees and what we agreed on was what we were paid.
Really can’t thank Lucy and Good Move enough and highly recommend them.

17 April 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Mrs Lloyd,

Thank you so much for your fantastic review.

We’re delighted to hear that we were able to help you achieve a quick and successful sale after a difficult time on the open market. It’s great to know the process was clear, straightforward, and delivered exactly as agreed.

Lucy will be thrilled to read your comments. Her communication and dedication to keeping everything on track are exactly what we aim for, so it’s wonderful to see that recognised.

We really appreciate your recommendation and wish you all the very best for the future.

The Good Move Team

Rated 5 out of 5 stars

Extremely professional

Extremely professional , kept me up to date with all the steps that were involved in the transaction .
Thank you to Lucy and Nathan for a great service

1 April 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Kerry,

Thank you for your kind feedback.

We’re pleased to hear you felt well informed throughout the process and that everything was handled professionally. Lucy and Nathan will be delighted to know their efforts made a positive difference.

Thank you again for choosing Good Move, and we wish you all the best for the future.

The Good Move Team

Rated 5 out of 5 stars

Wonderful service from Marcus

Wonderful service from Marcus. Thank you so much 🤩

18 April 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Julia,

Thank you for your lovely review.

We’re glad to hear you received wonderful service from Marcus. He’ll be delighted to know his efforts made a positive impression.

Thanks again for your kind words.

The Good Move Team

Rated 5 out of 5 stars

Honest

Although you weren't able to help me on this occasion i appreciated your honesty and knowledge of the market.

17 April 2026
Good Move logo

Reply from Good Move

Hi Graham,

Thank you for your review.

We’re glad you appreciated the honesty and market insight, even though we weren’t the right fit this time. If your circumstances change, we’d be more than happy to help.

All the best,
The Good Move Team

Rated 5 out of 5 stars

Honest up front account

They gave an honest account of my situation and although they couldn't help me did recommend me to someone who can.

16 April 2026
Good Move logo

Reply from Good Move

Hi Laurence,

Thank you for your feedback.

It's good to hear you found the advice honest and helpful, even though we weren’t the right fit on this occasion. Pointing people in the right direction is just as important to us, so it’s great to know the recommendation was useful.

Wishing you all the best moving forward,
The Good Move Team

Rated 5 out of 5 stars

very easy going team

very easy going team
georgia is very helpful and easy to deal with
looking forward to deal again with them

15 April 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Mark,

Thank you for your review.

We’re glad to hear you found the team easy to deal with and that Georgia was particularly helpful. We’ll be sure to pass on your kind words to her.

We look forward to working with you again in the future.

The Good Move Team

Rated 5 out of 5 stars

My initial contact although I was very…

My initial contact although I was very apprehensive at first could not have been better. Gregg fully understood my needs and was very clear from the start about my options. Definitely food for thought and I was not under any pressure whatsoever. Thank you for your support & understanding

10 April 2026
Good Move logo

Reply from Good Move

Thank you for taking the time to share your experience.

We understand that initial conversations can feel daunting, so it’s great to hear that Greg was able to put you at ease, clearly explain your options, and support you without any pressure. That’s exactly the approach we aim to take.

We’re glad the discussion gave you some useful food for thought, and if you ever need further guidance, we’re always here to help.

The Good Move Team

Rated 5 out of 5 stars

Good Honest Advice

Immediate reply from Greg Gray about my query.
Very good, honest advice and suggestions to deal with a problematic tenant in my property I wish to sell.

9 April 2026
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Reply from Good Move

Thank you for your review.

We’re glad to hear Greg was able to respond quickly and provide honest, practical advice to help with a difficult situation. Supporting clients with clear guidance, even in more complex circumstances, is exactly what we aim to do.

Wishing you all the best moving forward,
The Good Move Team

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