Good Move Reviews 

1,325
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable, and professional staff who provide exceptional guidance and constant personal support throughout the entire property selling journey. Consumers also appreciate the remarkably quick response times and clear communication, which help keep transactions running smoothly and reduce stress during particularly difficult moving periods. However, some customers also noted that property valuations and final cash offers were significantly lower than the standard open market value. A few reviewers additionally mentioned that initial estimated pricing was later reduced or adjusted unexpectedly right before final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that consumers experienced helpful,... See more

Service

Customers had positive experiences with service, frequently praising the efficient communication and... See more

Customer service

Consumers find customer service to be positive, frequently highlighting prompt call responses and helpful... See more

Price

Clients share ambiguous opinions on price, as some reviewers expressed satisfaction with receiving fair... See more

Response time

People report positive experiences with response time, highlighting constant communication and staff who are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Goodmove successfully sold my property in Sep 26. The whole team from initial contact to completion were amazing, professional, helpful and couldn’t have done more. I had my first offer in 2 weeks, al... See more

Company replied

Rated 5 out of 5 stars

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zo... See more

Rated 5 out of 5 stars

Good Move made me an extremely fair offer for my home, which was taking too long to sell. I found Greg so helpful and considerate. He understood my future requirements and the company did all they c... See more

Company replied

Rated 5 out of 5 stars

I recently completed a house sale through Good Move. From the initial enquiry to completion of the sale i have to say the service was fantastic. All the staff are friendly, knowledgeable and effi... See more

Company replied


Company details

  1. #12 of 33 best companies in Property Investment
  2. #10 of 47 best companies in Estate Agent
  3. #9 of 49 best companies in Property management company
  4. #17 of 28 best companies in Property valuer

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,325)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

Many firms claim to do what GoodMove actually do do.

In a challenging property market, I found GoodMove to be very refreshing in terms of their honesty, their determination to achieve a suitable outcome for me and in their tenacity in managing the transaction. My main point of contact was Lucy Fowler and I have no doubt that were it not for her attention to detail and personal drive to completion, I may not have had the opportunity to hit the tax year end that was so important to me. 

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Was looking for a valuation on my…

Was looking for a valuation on my property. I needed it to be quick and precise due to my circumstances and Louis was more than happy to help. Stress free, thorough and efficient. Would definitely recommend to anyone needing support quickly. Thanks Louis!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Our experience buying House off good move

We brought a house off good move, I can't praise them enough, Great communication Very accommodating for our needs.
They resolved all issues we had with the house before completion. They allowed us to view the property about six times.
Zoe I can't thank you enough for for keeping me updated, getting all the answers to the questions. And a general help through this process

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Goodmove was amazing !!

Zoe Stephens at Goodmove was absolutely amazing !! The process from start to finish was outstanding and the quickest process we have ever had in purchasing a property, such an efficient service. Thanks so much.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Good advice on an even handed call

Very nice call with Nathan.
No hard sell, just a fair discussion and good advice about the house value and suggested keep property on market for a while (4-6 weeks) first then discuss options if not sold.

26 March 2026
Rated 5 out of 5 stars

Thank goodness for GoodMove

Thank goodness for GoodMove - I just sold a relatives home which was in very, very poor condition, due to their health a quick sale was essential. Within 10 working days - sold and at a very realistic price too. Nathan was just amazing, dealt with everything swiftly & professionally, even sending couriers to the care home to make the sale possible - wouldn't hesitater to recommend or use again

17 March 2026
Rated 5 out of 5 stars

House Sale

Katy was very helpful through the whole process from start to finish . Kept me informed on a regular basis as to how the sale was progressing and was dealing with a particular awkward buyers solicitor . Always polite and friendly cant thank her enough . Max and Sophie very good as well would definitely recommend Good Move .

24 March 2026
Rated 5 out of 5 stars

Excellent experience of selling house

From the initial query until completion I have had nothing but great service . Everything was made clear. Every person I dealt with was clear and friendly. It was such an stress-free experience and very quick. I was so impressed with the staff and their service.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Cannot rate Goodmove highly enough

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zoe from the progressions team. Zoe was amazing. She kept in touch with both us and the buyers, keeping us all updated, providing a seamless service. Solicitor, Louise was so proactive in addressing issues. Thankyou so much to the whole team. Just brilliant.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy. Excellent service

Very happy with all aspects of the transaction with Good Move. In particular they did as they said they would do at all times. I felt I could trust them which is critical in quick sale transactions such as this. Everyone was helpful. In particular Lucy, Marcus and Adam were superb.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Used Goodmove to sell my flat, really good company to deal with, always called me back if i called and they weren’t available, had a bit of a nightmare dealing with the lease company who owned the building but goodmove did all they could to help, a special mention to Sophie who was great to deal with and was a great help in getting the sale over the line, i would definitely use them again and would recommend to others.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Katy & Goodmove

Katy made the process of selling our house a lot less stressful. She kept us well informed and calmed us down when things looked to be taking a wrong turn. Would highly recommend goodmove and cannot thank Katy enough for getting us over the line.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Sold my house with good move & could not recommend the service enough. Our sale ended up not being as straightforward as we would have liked due to external factors, but Katy was in constant contact to keep us up to date & chasing for answers / updates. Would highly recommend, she really went above and beyond.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Honest, transparent and friendly to deal with.

The team at Goodmove were approachable and friendly throughout the difficult sale of a property. Zoe and Sophie were always quick to reply to any questions and just as quick to act in order to achieve a sale. In addition to being good at their job, they were friendly and pleasant in all correspondence.
From the start of the process, Goodmove are transparent and I never felt pressurised to do anything. The process for me was very easy and I had little to worry about as the team organised everything required, including dealing with the unexpected.
Thank you.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service second to none.

Customer Service was excellent from the beginning with Millie arranging viewings, through to completion with Zoe. Louise kept us up to date with legals. Would fully recommend using Good Move every time. Thanks all.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest offer

Avoid. Reduce the offer to a ridiculous level just before completion. People are not stupid.Dishonest and waste your time

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Really honest, not pushy, gave guidance

The person who I spoke to was so honest, friendly and gave his guidance. Really helpful.

We established early on in the conversation that this wasn’t the route for us, which was through him being honest, and he still shared his guidance.

10 March 2026

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