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Goodwill Car Donations Reviews 

1,171
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient customer service representatives, noting that the entire vehicle donation process is extremely smooth, straightforward, and completely stress-free from start to finish. People also highlight the incredibly prompt response times after submitting online forms, alongside courteous tow truck drivers who always arrive right on schedule and handle everything professionally. However, some customers also noted occasional issues with the third-party towing companies, mentioning poor communication gaps or unexpected scheduling difficulties regarding pickup times. A few people also experienced unhelpful or unprofessional behavior from specific drivers during the vehicle pickup appointment.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast response times and efficient vehicle... See more

Staff

Customers had positive experiences with staff, frequently noting that telephone representatives and tow truck... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overall stress-free, convenient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick follow-ups,... See more

Response time

Users describe positive interactions with response time, highlighting amazing online follow-ups and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is one of the easiest and fastest ways to donate a vehicle that is no longer needed. They called within minutes after submitting the donation online and the very next day, the tow truck was here... See more

Company replied

Rated 5 out of 5 stars

The driver was extremely helpful and supportive during the visit. He made the transaction easy and simple. No stress. My entire involvement took less than 10 minutes, and then he and his assistant too... See more

Company replied

Rated 5 out of 5 stars

Customer service was excellent — fast, friendly, and easy from the very first call. The team at Goodwill Car Donations made the whole process simple and stress‑free. They answered questions quickly, h... See more

Company replied

Rated 5 out of 5 stars

This company hung in there by attempting to pick up our Cherokee Jeep 3 times before coming back to accomplish the task. We appreciate their acceptance of rescheduling the pick up 3 times. They have... See more

Company replied


Company details

  1. Charity
  2. Donations Centre
  3. Non-profit organisation
  4. Towing service

About Goodwill Car Donations

Written by the company

Turn Your Old Vehicle Into a Life-Changing Opportunity

Goodwill Car Donations makes it easy to donate your car, truck, boat, motorcycle, RV, or almost any other vehicle and turn something you no longer need into real opportunity for people in your community. Proceeds from every donation go directly toward funding job training, career counseling, and employment services provided by local Goodwill organizations across the country.

For over 100 years, Goodwill has been one of America's most trusted nonprofits, helping individuals overcome barriers, gain new skills, and find meaningful work. When you donate your vehicle, you become part of that mission. You help someone take a step toward independence, stability, and a brighter future.

Most Vehicles in Most Conditions

Whether your vehicle is running or not, chances are we can take it. We accept cars, trucks, SUVs, vans, motorcycles, scooters, boats, jet skis, RVs, campers, trailers, golf carts, ATVs, and more. If you're not sure whether your vehicle qualifies, just give us a call and we'll be happy to help.

The Process Is Simple and Free

Donating your vehicle takes just three steps. You contact us online or by phone, we schedule a fast, free pickup at a time and place that works for you, and we handle all the paperwork from there. After your vehicle is sold, you receive an IRS tax-deductible receipt. There is no cost to you and no DMV hassles.

Proudly Serving All 50 States

We partner with certified IRS 501(c)(3) Goodwill member organizations nationwide, so your donation benefits your own local community. Whether you're in a major city or a rural area, we're here to make giving back as easy and rewarding as possible.

Your unused vehicle has more value than you think. The proceeds from its sale go toward building stronger communities, one donation at a time.

Donate Your Vehicle
Call (866) 233-8586

Our Promise to You

Written by the company

Your generosity deserves our very best, every single time.
You chose to give, and that means everything to us. We've built our entire process around making your experience fast, friendly, and hassle-free. You'll always have a real person to talk to - someone who listens and genuinely cares about doing right by you. We're always working to be better because you deserve an experience that feels as good as the impact you're making.

Free Pickup, Guaranteed

Free Pickup, Every Time.

We believe donating your vehicle shouldn't cost you a thing. When we say free pickup, we mean it. No towing fees, no hidden charges, nothing out of pocket. Every donation we accept includes free vehicle pickup, scheduled at your convenience. All you have to do is say yes.

Contact info

Turn Your Car Into Real Opportunity

Support job training in your community. Free pickup, tax deductible.

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,171)

353 reviews in the last 12 months

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Rated 5 out of 5 stars

Good follow up communications

Good follow up communications. Car was picked up on the first full business day after I contacted Goodwill.

10 August 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Joseph! Thank you so much for your Jeep Compass donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Excellent experience and superb…

Excellent experience and superb customer service

3 August 2026
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Reply from Goodwill Car Donations

Thank you so much for your Ford Focus donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Very nice help i appreciate

Very nice help i appreciate

6 August 2026
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Reply from Goodwill Car Donations

Hi Reina! Thank you so much for your Toyota Sienna donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 3 out of 5 stars

Tow truck rescheduled 2 times

Tow truck company rescheduled 2 times and could not accommodate the 1-3 PM window we selected. The best they could do was 12 noon, which was not a convenient time for us. The tow truck driver was very courteous, capable, and did a great job. Overall, the scheduling could have been better.

7 August 2026
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Reply from Goodwill Car Donations

Thank you for donating your Audi A4 to Goodwill Car Donations, and for your honest feedback. We're glad to hear your driver was courteous and did a great job, but we agree that the scheduling changes were not the experience we want for our donors.

Our manager, Jermaine, followed up with you directly to talk through what happened, and we appreciate you taking the time to speak with him. We're also taking your suggestion about vendor coverage in your area to heart as we look for ways to offer more convenient and flexible pickup windows going forward.

Thank you again for your donation and for helping us improve. If anything else comes up, please give us a call at (866) 233-8586.

Rated 5 out of 5 stars

I received a response immediately from…

I received a response immediately from the Goodwill team regarding the entire process. I was assigned a tow company with 24-48 hours and I was contacted by the tow company with 24 hours. The vehicle was picked up within the scheduled window.

5 August 2026
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Reply from Goodwill Car Donations

Hi Nakia! Thank you so much for your Hyundai Sonata donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process

28 July 2026
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Reply from Goodwill Car Donations

Hi Patrick! Thank you so much for your BMW X3 donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 4 out of 5 stars

Representative could provide more insight

Overall experience was positive, but I wish the representative was more transparent and honest that Goodwill Car Donations is different than "Goodwill of Southern California" when I tried to initially provide the GWSC reference code and explained that I was following up on car donation set up with GWSC.

Update: 08/04/2026
Goodwill car donation continue to provide excellent customer service/support. After identifying that I had concern about transparency, they reached out directly to clarify and look address any concerns that I might have.

24 July 2026
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Reply from Goodwill Car Donations

Thank you for donating your Toyota Sienna and for taking the time to update your review. We truly appreciate your feedback and are glad we had the opportunity to speak with you and help clarify the confusion regarding the different Goodwill organizations.

We're grateful for your kind words about our customer service and support, and we'll continue working to make our communication as clear and transparent as possible. Thank you again for your generous donation, and we wish you all the best!

Rated 5 out of 5 stars

Easygoing

It was just a simple process to complete.

27 July 2026
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Reply from Goodwill Car Donations

Hi Bonita! Thank you so much for your Volkswagen Jetta donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Sheila! Thank you so much for your Subaru Outback donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Very easy

Very easy. Great job

29 July 2026
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Reply from Goodwill Car Donations

Thank you so much for your BMW X1 donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

The tow truck driver was helpful in…

The tow truck driver was helpful in getting the truck out of a tight spot without any problems

22 July 2026
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Reply from Goodwill Car Donations

Hi Duncan! Thank you so much for your Jeep Grand Cherokee donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Goodwill is convenient to donate…

Goodwill is convenient to donate vehicles or clothes . It is simple and not complicated and great customer service !!!
Thank you for Your service .

22 July 2026
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Reply from Goodwill Car Donations

Hi Habtinog! Thank you so much for your Toyota Corolla donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

You all kept your word and did ykur…

You all kept your word and did ykur part expiditously and we appreciate it-

28 July 2026
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Reply from Goodwill Car Donations

Hi Antonio! Thank you so much for your Audi Q5 donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

From my initial phone call to get…

From my initial phone call to get information about the Goodwill car donation program to the actual pick up of my car - staff was professional, excellent customer service and communication!

27 July 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Sandra! Thank you so much for your Acura MDX donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

it was very smooth

17 July 2026
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Reply from Goodwill Car Donations

Hi Aperna! Thank you so much for your Toyota Corolla donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Prompt

Prompt, polite and respectful uu

18 July 2026
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Reply from Goodwill Car Donations

Hi Rose! Thank you so much for your Ford Taurus donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Great Resource for Donations

First, the process was pretty much hassle free. I was not able to kerp my late Grandfather's car and did not have the title as it had passed upon his death to my Mom and she had, too, passed. It is a Lincoln Town car, a nice car and the thought of it being sold for "junk" eas bothersome. Goodwill was recommended to me as an option and I truly loved the idea that I could help someone else. So many people had helped me through this trying time now I could help someone else.
The gentleman who picked up the car was right on time , very nice, and within moments he had shared the process and safely towed the car away. Thank you, Goodwill for what you do@

17 July 2026
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Reply from Goodwill Car Donations

Thank you so much for your thoughtful review, Susan, and for donating your Lincoln Town Car. We know parting with a vehicle that belonged to your late grandfather couldn't have been easy, especially after everything your family has been through. We're honored that you chose to turn it into something positive, and we're grateful that our program gave you a way to help others in your community. Your generosity truly makes a difference. Thank you again, and we wish you all the best.

Rated 5 out of 5 stars

This is the first time i have donated…

This is the first time i have donated car thru Goodwill. I had best experience and great communication with Goodwill and Whitney’s car auction as well. They were all great and final process was much easier. Thank you. 🙏

23 July 2026
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Reply from Goodwill Car Donations

Hi Dharmesh! Thank you so much for your Honda Civic donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a wonderful weekend!

Rated 5 out of 5 stars

A Smooth And Painless Experience!!!

The driver was extremely helpful and supportive during the visit. He made the transaction easy and simple. No stress. My entire involvement took less than 10 minutes, and then he and his assistant took responsibility for loading and transporting my vehicle away. I’ve donated cars through Goodwill before. This was by far the easiest.

23 July 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi John! Thank you so much for your Hyundai Elantra donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a wonderful weekend!

Rated 5 out of 5 stars
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Roy! Thank you so much for your Mini Cooper donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

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