Googles4u Reviews 

116
•
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Ordered a pair of glasses, arrived several weeks later, but the lenses made my vision blurry, distorted & see double!!! After a great deal of hassle I was able to order another pair. Big mis... See more

Rated 2 out of 5 stars

Firstly, be aware of their delivery time for standard delivery, it's 14-21 business days. Secondly, be aware of their returns policy. Unlike competitors who make their glasses in UK, they... See more

Rated 5 out of 5 stars

I've made several purchases over the year for prescription glasses and sunglasses. Each time the order has arrived within 2-3 weeks (as expected) and perfect each time. I've had no issues with the fra... See more

Rated 1 out of 5 stars

Ordered 2 x pair prescription glasses. Arrived with wrong prescription. Didnt reply to emails to resolve. Raised a case with Paypal and im required to return overseas (at my own expense) and ill then... See more

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2.0

Poor

TrustScore 2 out of 5

116 reviews

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2.0

All reviews

(116)

15 reviews in the last 12 months

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Rated 4 out of 5 stars

Good value and lots of choices

The glasses are a bit flimsy but for £13.50 good enough. Although I have an NHS voucher and was willing to pay £20 more myself I could not find anything. So much pink and purple for women, yuk! Lots more variety on the website. Turned up quickly considering they come from overseas, not much longer really than ordering from the High Street opticians. Will order sunglasses next year.

6 October 2021
Unprompted review
Rated 5 out of 5 stars

I read reviews on Trustpilot so was…

I read reviews on Trustpilot so was aware that delivery may take a while. Mine arrived in 13 days which I was quite happy with.
I ordered the cheapest glasses I could that I would wear purely to check my most recent prescription, it seemed to me to be a significant change to my last prescription just before pandemic hit. The glasses were flimsy but very useable and they confirmed the prescription was correct. So all in all I am please and I can now get a pair of Oakley's ordered online from another supplier and use these as a standby pair.
I would definitely use again if I was not in a rush.

4 September 2021
Unprompted review
Rated 2 out of 5 stars

This is supposed to be a UK based…

This is supposed to be a UK based company yet they do not produce your Glasses in the UK. All they have is a office here. So you have to wait for the glasses to be made overseas then they are shipped to the UK office then they are sent to you. At no point is this made clear during the ordering process. I just wonder what happens if when you receive them they are faulty. Do they have to be sent back to the overseas facility?

27 August 2021
Unprompted review
Rated 5 out of 5 stars

Cheap & Cheerful

Got my eyes tested at a well known opticians but the cost of varifocals was too much for me. Goggles4U sold me a pair of varifocals for less than £35. I didn't realise at the time the company was in the US. The glasses are shipped from Overseas (not the US). The frames were gorgeous. I love them. The prescription was PERFECT. I uploaded my Specsavers prescription. However you do wait a few weeks for them to come. The lenses are very light weight plastic, so I don't expect longevity with them. The frames are also very light. However they do the job, and I'm told I look great in them. Definitely cheap & cheerful if you can't afford a couple of hundred quid for the dear ones. I'm very happy and my vision is great now. Communication is very good. Thank you Goggles4U

22 August 2021
Unprompted review
Rated 5 out of 5 stars

I thought I was being ignored by…

I thought I was being ignored by company but learned I had missed an email from the company explaining they had contacted me and offered to fix the issue. They were right and I was wrong. The fix is in process and I ordered two new pair of glasses.

4 July 2021
Unprompted review
Rated 5 out of 5 stars

Superb company to deal with

Superb company to deal with
Quality was good and one issue was handled professionally courteously and promptly

Highly recommended unless you like been ripped off by high street opticians

25 June 2021
Unprompted review
Rated 1 out of 5 stars

Cheap and nasty, fragile rubbish, better go to poundland

I received my 2 pairs of glasses after 4 weeks, they arrived in a cheap cardboard box with a garish very cheap plastic cases ( that unfortunately was the best part), once opened the glasses were truly terrible, my vision was blurry and my eyes could not focus on even close up text ( despite sending a photo of my prescription) , I wish I could attach photos to show just how terribly fragile and thin the legs of the frames are, please don’t go for the cheap option, go to your optician.

27 May 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant great product and a great…

Brilliant great product and a great price, no issues with the online ordering system uploaded my prescription and was absolutely delighted with the frames and lenses when they arrived. Did not realise that customer delivery would take 14 days, but was worth the wait

22 May 2021
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

I got a prescription from the optician for reading glasses and did not want to pay their prices so went to this website.
Got to put my prescription in and chose a pair for £19.95. They are really nice and look more expensive. Think delivery took about a week. Only bit of feedback I would give is that pictures of people wearing the glasses would be helpful.

7 May 2021
Unprompted review
Rated 5 out of 5 stars

I have 4 pairs of glasses that I've…

I have 4 pairs of glasses that I've ordered from googles4u. I stumbled across the website on accident on Facebook. After looking at all the options I said well I give it a try bc glasses are expensive everywhere anymore. And prices were great. I now have 4 and 1 pair on the way. I just love them. I received them within 2 weeks. My prescription was perfect. I would purchase again and would recommend them . Thumbs up!

21 March 2021
Unprompted review
Rated 1 out of 5 stars

Won't buy from these again!

When my sun glasses arrived I was so disappointed, never seen such a cheap nasty looking set of specs in my life. I know the saying buy cheap get cheap but I ordered another pair from a similar company, completely the opposite the glasses were fantastic value, looked great, should have stuck with them.

4 January 2021
Unprompted review
Rated 2 out of 5 stars

Pushy and unhelpful

I placed an order and then emailed to request cancellation the next day. Given that consumers in the UK have legal rights to cancel orders placed online, I expected a prompt confirmation of cancellation. Instead, I received a reply saying how sad they were and asking why I wished to cancel. I replied to say because I no longer wanted them; I needed glasses quicker (next week) and was worried about poor fit but still they would not cancel the order, instead they asked me to use their website to ensure they fit well. It was just infuriating the fact they were ignoring my request to cancel. I found the multiple emails and delay in cancelling my order to be very rude and pushy. After their second email refusing to cancel, I phoned the freephone helpline and asked for a refund. I was told it would take 48 hours to issue the Paypal refund. Hopefully I won't have to beg them twice more to receive it. After this experience, I wouldn't shop here again.

23 October 2020
Unprompted review
Rated 1 out of 5 stars

For the first time wrong glasses…

For the first time wrong glasses arrived - I ordered two pairs, arrived only one and different with wrong description (not mine). Long communication with support than I was asked to order new ones - at first I did not understand why, because I thougth it would be easier to take my already placed order, then I understood - the problem was, that one of the chosen frames was sold out so I had to choose different one. The "new" order was sent and I waited and waited and then I found out that it was sent to my country, but not delivered to my address but sent back to the shop....nobody was able to explain that.

30 September 2020
Unprompted review

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