Googles4u Reviews 

116
•
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered a pair of glasses, arrived several weeks later, but the lenses made my vision blurry, distorted & see double!!! After a great deal of hassle I was able to order another pair. Big mis... See more

Rated 2 out of 5 stars

Firstly, be aware of their delivery time for standard delivery, it's 14-21 business days. Secondly, be aware of their returns policy. Unlike competitors who make their glasses in UK, they... See more

Rated 5 out of 5 stars

I've made several purchases over the year for prescription glasses and sunglasses. Each time the order has arrived within 2-3 weeks (as expected) and perfect each time. I've had no issues with the fra... See more

Rated 1 out of 5 stars

Ordered 2 x pair prescription glasses. Arrived with wrong prescription. Didnt reply to emails to resolve. Raised a case with Paypal and im required to return overseas (at my own expense) and ill then... See more

Company details


Contact info

2.0

Poor

TrustScore 2 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(116)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service gets an A+

I had not received my glasses in what I considered a timely manner. I simply contacted customer support and found out my glasses were lost in transit. An agreeable solution was reached between Googles4U and myself. I must say that their customer service is great...polite, and accommodating! Thank you for this resolution to the problem. Can’t wait to get my new glasses!

18 January 2019
Unprompted review
Rated 1 out of 5 stars

Appalling quality

Appalling quality, I would recommend not using them, when the glasses arrived,the lenses were so thick and heavy the glasses would not stay on ,and kept falling off my face, they actually looked like a pair you would get from a joke shop

19 November 2018
Unprompted review
Rated 3 out of 5 stars

Not as good as Zenni or Firmoo

Overall, not a good experience. Shipment was slow, despite paying extra for expedited shipping - and there was no tracking info until it hit the USPS, which was a day or two before the glasses were delivered. Zenni was much faster, and provided updates while you're waiting for your glasses. But - Goggles4u can do prisms on bifocals, which is rare for online glasses, and the reason I used them this time. Frames are so-so, lenses seem fine. The frames are pretty uncomfortable because the arms are angled in so much - this was never a problem with Zenni. Customer support was generally very good and quick, although I wasn't happy that their solution for the tight glasses was to take them to an optician. I would have preferred specific instructions for adjusting them myself.

9 June 2018
Unprompted review
Rated 5 out of 5 stars

Superb all round

My glasses got delivered within 7 days of ordering. It was a complicated prescription so I was a bit nervous but it was brilliant all through. The best service I received since 23 years l started wearing glasses. It costs me 90% less than what l normally pay in the High Street plus they have more colour choices rather than the boring black everyone is wearing.

Simple to use site. My only complaint is that the site can be slow.

The quality of the rimless was excellent and I will never go anywhere else again. The customer service live chats get 10/10 in my books for their kind and prompt response to all queries 24hours of the day.

30 January 2016
Unprompted review
Rated 1 out of 5 stars

Where's the Quality & Durability?

I read these glasses were durable and great. I received them, they were smaller than expected, cheaper made and much more delicate then described. There is NO durability to these glasses. They are very cheaply made. They are very inexpensive and great for people on a budget especially if you are careful with your glasses; however, if you have clumsy tendencies you might want to find more durable glasses. The tinting is so dark you can hardly use them indoors. This is horrible as I use them for watching TV and driving only. These are the cheapest quality glasses I've ever owned. I have an autoimmune disease that affects my eyes so glasses are important. These glasses actually make my eyes burn to wear. I bought 4 pairs total. 2 plastic frames and 2 metal frames all of which are more flimsy then expected, which isn't good as I also have nerve damage causing uncontrollable shakes and jerks so I need glasses that can take a little wear and tear. These seem to be a bit to delicate and scare me. I fear they will break quickly. I am afraid I wasted money on all 4 pairs. Time will tell.

30 October 2015
Unprompted review
Rated 4 out of 5 stars

overall satisfied

Had a bad experience with googles4u. My original order was delayed for several days. I was very dissatisfied. After contacting the company about the problem that I had, they apologized and even offered a partial refund of my order. I appreciate the fact that they are willing to go the extra mile to satisfy every costumer and make sure they are happy in the end. Yes I would recommend Googles4u to others knowing they will be well taken care of.

4 September 2015
Unprompted review
Rated 5 out of 5 stars

Great company

I have purchased several pair of glasses thru them. They have great prices and the glasses were just as good as store brands for a fraction of the cost. I had one pair that was damaged and they sent me another pair. Excellent customer service. Big fan!

1 September 2015
Unprompted review
Show reviews in all languages. (116 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look