GoOpti Reviews 1,864

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, punctuality, and friendly demeanor, making journeys smooth and enjoyable. Many people highlight the excellent service, noting its reliability and efficiency, which often includes timely pickups and comfortable rides. The delivery service is frequently commended for being dependable, with drivers often arriving on time or even early, ensuring passengers reach their destinations as planned. However, some customers also noted dissatisfaction with the booking process and location services, citing issues such as unexpected changes to pick-up times without consent and drivers not waiting for delayed flights, leaving passengers stranded. There were also instances where people experienced unprofessional behavior from drivers, including using phones while driving or refusing to show basic courtesy.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers for being professional,... See more

Service

Customers had positive experiences with service, often praising the professionalism, reliability, and... See more

Booking process

Users describe ambiguous interactions with the booking process, with many finding it easy and... See more

Location

Customers consistently note ambiguous experiences with location, with some reviewers praising the ease of... See more

Delivery service

People report positive experiences with delivery service, often highlighting drivers who are punctual,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We took Goopti on Sunday 31 maggio da Trieste stazione Centrale a Venezia Aeroporto Marco Polo. The trip went very smooth, and enjoyable also thanks to the driver Luca who displayed a smooth driving,... See more

Company replied

Rated 5 out of 5 stars

We booked for four of us to travel from Trieste to Piran. What an efficient way to travel, costing only a little more than the 2/3 local buses and significantly reducing travel time. However, the gre... See more

Company replied

Rated 5 out of 5 stars

Lana was an excellent driver professional, punctual, and very friendly throughout the trip. She made the journey comfortable and stress free with her safe driving and positive attitude. Thank you, L... See more

Company replied

Rated 5 out of 5 stars

It has been a wonderful and convenient transfer from Verona to Milan Airport without stress. Our driver Elena T. has picked us up before the appointment time that we’re ready. She has been very effici... See more

Company replied


Company details

Information provided by various external sources

GoOpti is a European transportation platform, which provides shared and private airport transfers at affordable prices and connects passengers traveling from smaller towns to large airports. Available via web or mobile app, GoOpti’s platform allows travelers to map out a route, book and pay for a trip. GoOpti also partners with travel agencies and hotels to accommodate larger groups. At the moment GoOpti operates in Slovenia, Croatia, Italy, Germany, Spain, Austria, Hungary and Slovakia.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Safe und uncomplicated transfer

A late night transfer from the airport till my doorstep - easy, fast & safe journey with driver Željko N.

12 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you for your kind words!
We’re so glad to hear that your late-night transfer was smooth, fast, and safe — and that Željko made the journey even better. We'll be sure to pass along your compliments!

We look forward to driving you again soon!

Regards, GoOpti

Rated 5 out of 5 stars

amazing for travelers

Very convenient transport to airports, used multiple times, always great experience.

9 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you so much for your continued trust and for sharing your experience!
We’re really glad to hear that our airport transport has been convenient and consistently reliable for you.

Best regards, GoOpti

Rated 5 out of 5 stars

Excellent service

Excellent service! Great driver, safe professional, good conversation and offered options to stop whenever I needed, picked me up on time and dropped me off early,

10 September 2025
Unprompted review
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Reply from GoOpti

Thank you so much for your wonderful feedback!
We’re thrilled to hear that your driver made your journey safe, comfortable, and flexible, and that you enjoyed the conversation along the way. Punctuality and personalized service are very important to us, and we’re glad it made a difference for you.

We look forward to welcoming you on board again soon!

Best regards, GoOpti

Rated 5 out of 5 stars

Great driver

Great driver. Relatively cheap. Quick. Would recommend

20 August 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you for your kind words!
We’re glad you enjoyed the ride, the price, and the speed. Your recommendation means a lot to us!

Looking forward to having you on board again.

Regards, GoOpti

Rated 5 out of 5 stars

The drive from Venice Marco Polo to…

The drive from Venice Marco Polo to Ljubljana was smooth and quick even in the pouring rain at night thanks to Uros S. great driving skills.

10 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Dear Neža, thank you for your kind feedback!
We’re delighted to hear that your transfer was smooth and comfortable, even in challenging weather. We’ll be sure to pass your appreciation on to Uroš – he’ll be very happy to know his driving skills made you feel safe.

We look forward to welcoming you on board again soon!

Regards, GoOpti team

Rated 5 out of 5 stars

Perfect private transfer

Perfect private transfer.
Driver Elena.

10 September 2025
Unprompted review
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Reply from GoOpti

Dear Phil, thank you very much for taking the time to recommend GoOpti with fellow travelers!
Hope to have you on board soon again!

Best regards, GoOpti

Rated 5 out of 5 stars

Great and timely transfer with Elena

Great and timely transfer with Elena! Thank you!

10 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you for your kind words!
We’re happy to hear that Elena made your transfer great and on time. We’ll gladly share your feedback with her!

Looking forward to seeing you again on board.

Regards, GoOpti

Rated 5 out of 5 stars

Safe, fast and comfortable

I have book a transfer from Budva to Tiran International Airport for Sept,09th (last night). I was very positively surprised because I didn't expect so much professional organisation. One day before the trip I've got a reminder and all necessary information about driver, driver's telefon number, emergency number, vehicle details, pick-up and drop-off time. There was a bit delay. I was informed immediately, the agency and the driver called me. They searched my flight and informed me about actual details. I had two drivers, both very kind, respectfull, experienced and good. I felt safe and comfortable. I can only recommend. Wow service.

9 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Greetings, thank you very much for your detailed and wonderful feedback!
We’re glad to hear that the reminders, updates, and information before your trip helped you feel well-prepared and reassured. Delays can sometimes happen, but we’re happy our team and drivers kept you informed and ensured that everything went smoothly.
We look forward to welcoming you on board again soon – and to giving you more “wow” moments with GoOpti!

Regards, GoOpti team

Rated 5 out of 5 stars

The ride was very comfortable

The ride was very comfortable, the driver Karin was really helpful. Very nice experience.

4 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you so much for your kind feedback, Blanka!
We’re delighted to hear that your ride was comfortable and that Karin was so helpful. We’ll be sure to share your words with her – she’ll be very happy to know she made your experience so pleasant.

We look forward to welcoming you on board again soon!

Regards, GoOpti

Rated 5 out of 5 stars

Elena is Great!!!

Elena is great! Precision and Kindness at high level! Many Thanks!

9 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Hello and we appreciate your lovely feedback!
We will be glad to welcome you again on board soon again!
Best regards, GoOpti

Rated 5 out of 5 stars

Excellent

Excellent! Driver Karin was great!!

8 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Dear Taja, thank you for your kind words! We’re delighted to hear that Karin made your trip such a great experience.
Best regards, GoOpti

Rated 5 out of 5 stars

It was super flexible

It was super flexible, found last minute and book it! 🫶🏻
Driver Karin helped to found the way to book it even tho I did not have the reservation

4 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you for sharing your experience, Marcel! We’re glad you found our service flexible and easy to book at the last minute. A special thanks goes to our driver Karin for helping you with the booking process — we’ll make sure to pass on your kind words to her. We look forward to welcoming you on board again soon!
Regards, GoOpti

Rated 5 out of 5 stars

Smooth ride to Milano

Smooth and quick ride to Milano with our driver Karin R. Absolutely recommend!

3 September 2025
Unprompted review
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Reply from GoOpti

Greetings, we truly appreciate your recommendation and hope to welcome you on board again soon!
Wish you a lovely day!
Regards, GoOpti

Rated 5 out of 5 stars

Wonderful experience with Franco

Hello, I had a wonderful experience with Franco this morning Who picked me up in Bergamo airport to go to Milan Linate, thanks for the ride

2 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you for sharing your experience, Charline! We’re glad to hear that your transfer from Bergamo Airport to Milan Linate went smoothly and that Franco made the ride enjoyable. We’ll be happy to welcome you on board again soon!
Best regards, GoOpti

Rated 5 out of 5 stars

Great!!

The driver was great and punctual, it was an easy and reliable transport.

14 August 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Dear Nika, we appreciate your lovely feedback and recommendation!
We hope to have you on board soon again.
Best regards, GoOpti

Rated 5 out of 5 stars

Reliable

Reliable Punctuality. Clean cars. Nice drivers. Totally recommend.

1 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Dear Sara, thank you so much for your wonderful feedback! We will be glad to welcome you on board soon again!
Best regards, GoOpti

Rated 5 out of 5 stars

Very accurate timing,always reliable.My…

Very accurate timing,always reliable.My driver Karin was very friendly and helpful.Excellent transportation!!!

1 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you for your kind feedback! We’re happy to hear that you found the service reliable and punctual, and that Karin made your transfer friendly and pleasant. We look forward to welcoming you on board again soon!
Best regards, GoOpti

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