We took Goopti on Sunday 31 maggio da Trieste stazione Centrale a Venezia Aeroporto Marco Polo. The trip went very smooth, and enjoyable also thanks to the driver Luca who displayed a smooth driving,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We booked for four of us to travel from Trieste to Piran. What an efficient way to travel, costing only a little more than the 2/3 local buses and significantly reducing travel time. However, the gre... See more
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Lana was an excellent driver professional, punctual, and very friendly throughout the trip. She made the journey comfortable and stress free with her safe driving and positive attitude. Thank you, L... See more
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It has been a wonderful and convenient transfer from Verona to Milan Airport without stress. Our driver Elena T. has picked us up before the appointment time that we’re ready. She has been very effici... See more
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Company details
Information provided by various external sources
GoOpti is a European transportation platform, which provides shared and private airport transfers at affordable prices and connects passengers traveling from smaller towns to large airports. Available via web or mobile app, GoOpti’s platform allows travelers to map out a route, book and pay for a trip. GoOpti also partners with travel agencies and hotels to accommodate larger groups. At the moment GoOpti operates in Slovenia, Croatia, Italy, Germany, Spain, Austria, Hungary and Slovakia.
Contact info
Karspeldreef 6 B, 1101CJ, Amsterdam, Netherlands
- info@goopti.com
- goopti.com
4.5
Excellent
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Exceptional service
We were able to make a reservation less than 24 hours before the trip. We were very pleased with the entire service: our kind driver Marjan M., picked us up even before the scheduled time, which was very convenient for everyone. He helped us with the luggage and drove us safely to our final destination.
31 August 2025
Unprompted review
Reply from GoOpti
Thank you for sharing your experience, Natasa! 💙
We’re delighted that your last-minute booking went smoothly and that Marjan made your trip convenient, safe, and comfortable. We look forward to welcoming you on board again soon!
Best regards, GoOpti
Elena was on time and very efficient!!
Elena was on time and very efficient!!
1 September 2025
Unprompted review
Reply from GoOpti
Dear Alice, thank you for taking the time to write this lovely review!
Best regards, GoOpti
Integrity
Integrity, punctuality and constant feed back on app 👍😊. Any business is only as good as their staff or drivers.
Highly recommend your company to others
Thank you to all involved 👍😊🇦🇺
31 August 2025
Unprompted review
Reply from GoOpti
Thank you so much for your kind words!
We’re delighted to hear that our punctuality, integrity, and driver communication made your experience positive. Your recommendation means a lot to us, and we look forward to welcoming you on board again!
Best regards, GoOptit
Used it from Vienna airport to Maribor…
Used it from Vienna airport to Maribor /Dravograd (return). Fantastic service! On time, drivers very polite and professional, very smooth journey...
27 August 2025
Unprompted review
Reply from GoOpti
Thank you for your kind feedback, dear Ana!
We’re delighted to hear that your transfers from Vienna Airport to Maribor/Dravograd were smooth, punctual, and enjoyable, and that our drivers made a positive impression. We look forward to welcoming you on board again!
Best regards, GoOpti
Stress free transfer Verona-Milan Airport
It has been a wonderful and convenient transfer from Verona to Milan Airport without stress. Our driver Elena T. has picked us up before the appointment time that we’re ready. She has been very efficient and safe driving the whole trip, just a nice stopover for a proper toilet break. She speaks only Italian but well, no barrier whereby we’re fetched to the airport in the easiest way of travelling indeed.
30 August 2025
Unprompted review
Reply from GoOpti
Greetings, thank you for your wonderful feedback!
We’re glad to hear that your transfer from Verona to Milan Airport was smooth and stress-free, and that Elena made the trip efficient, safe, and comfortable. We’ll be happy to welcome you on board again anytime!
Best regards, GoOpti
I had a very pleasant trip
I had a very pleasant trip. Elena (the driver) was very punctual and friendly. Highly recommend.
28 August 2025
Unprompted review
Reply from GoOpti
Thank you so much for your kind feedback!
We’re delighted to hear that Elena made your trip pleasant with her punctuality and friendliness. Your recommendation means a lot to us, and we look forward to welcoming you on board again soon!
Regards, GoOpti
Great service
I am a frequent visitor to Italy from Australia and fly into Venice. I have used GoOpti at least 8 times and can not speak highly enough of the service. The trips back and forth from Venice airport to Trieste have been great. The drivers are always so helpful and professional.
25 August 2025
Unprompted review
Reply from GoOpti
Dear Mary, we truly appreciate your loyalty and look forward to welcoming you on board again soon!
Best regards, GoOpti
Horrible experience- never again!
Booked 14:50–16:50, they will come at 14:30, no refund, no rebooking – 4 hours wasted at the airport!
We booked GoOpti for a departure slot 14:50–16:50, but they came at 14:30 – earlier than the time we paid for. This will leave us stuck at Ljubljana airport for over 4 hours unnecessarily. When we contacted support, the representative was rude, yelling instead of helping, and offered no explanation, no rebooking, no refund.
If we hadn’t made it on time, we would have lost all 3 tickets without any option to change or get our money back.
GoOpti does not respect the time slots they advertise and they do not care about your flight details (even though they ask for them). Very unprofessional service – be careful when booking.
Your answer is not ok as you know we cant choose any fix time in your app, this is only time you suggested and that is also a reason we gave you the flight information. You are not separating passengers by time obviously because it is not good for your business, otherwise you wouldn’t take us to the airport 6 hours earlier! Also we selected departure time that no one is mentioning and i am pretty sure u don’t check we added additional information we need to be at the airport at 18:45. Selected time was FROM 14:50!!! Ljubljana is one and half hour away from koper, in the worse case one hour more. This is not adjusted to the passengers just to your buissnes and with that you showed you don’t care. 20min is more than terms&conditions and still i had no rights to switch ticket or to refund. Now we are waiting from the morning in Isola, as this was our only option to reach the airpot with you, otherwise we wouldn’t make it in this time, as our accomodation is in another city, and nobody cared.
As I said it is confirmed now - you drove us izola - triesta - ljubljana!!!!!!!!! This is a horrible experience and I will report this everywhere!
26 August 2025
Unprompted review
Reply from GoOpti
Greetings, thank you for your feedback.
Based on your timings, we have managed to find your booking and would like to clarify a few important details. In your reservation, the selected time slot was for arrival to the airport between 16:45 and 18:45, and this was respected. Please note that the pickup time window is always estimated and can vary (this is also noted during the booking process online and on the final booking confirmation), as our priority is to ensure that you reach the airport safely and within the arrival window chosen.
With shared transfers, the route may not always be direct or optimal, as we combine passengers from different locations to keep the service affordable. A direct transfer is possible only with a private booking.
We sincerely apologize if our support representative appeared rude or unhelpful — this is not the level of service we aim to provide. We will review this internally with our team to ensure it does not happen again. We also understand that this situation caused frustration and we truly value your feedback, as it helps us improve.
If there had been an alternative or later transfer that still guaranteed your timely arrival for the flight, we would have gladly offered it. Unfortunately, in this case, there were no such options available.
In case you need any further explanation or assistance or would like to file a formal complaint, we kindly ask you to reach out to booking@goopti.com with your GoOpti booking number.
Thank you again for sharing your experience with us.
Best regards, GoOpti
Turned up 1 hour late and did not offer…
Turned up 1 hour late and did not offer a full refund; had we waited for the taxi we would have missed our flights
1 August 2025
Unprompted review
Reply from GoOpti
Greetings,
We regret to hear about your experience. Unfortunately, we do not have your booking number, which would allow us to investigate this case further. Please note that traffic conditions can sometimes be unpredictable and may cause delays, even though our drivers always do their best to arrive on time. Could you kindly share your booking number with us so we can look into this matter in more detail? We are available at booking@goopti.com.
Thank you in advance and best regards,
GoOpti
All went smoothly and communication was…
All went smoothly and communication was very good
20 August 2025
Unprompted review
Reply from GoOpti
Greetings, thank you very much for your lovely feedback and we hope to have you on board soon again!
Best regards, GoOpti
The driver was very nice and reliable…
The driver was very nice and reliable and also very on time. Excellent experience.
18 August 2025
Unprompted review
Reply from GoOpti
Hello and thank you for your kind words! We’re happy to hear you had an excellent experience with our punctual and reliable driver. We look forward to seeing you again soon!
Best regards, GoOpti
Fuss free
Fuss free, clean vehicle, on time, good value and friendly driver. Honestly couldn’t have asked for more.
17 August 2025
Unprompted review
Reply from GoOpti
Thank you for your wonderful review, Michael! We’re delighted to hear that you appreciated our punctuality, clean vehicles, great value, and friendly driver. Your kind words mean a lot to us.
We look forward to welcoming you on board again soon!
Best regards, GoOpti
Perfect service before the planned time
I had another great experience with Goopti today. Despite the fact that the roads were heavily congested from Ljubljana to the seaside, the driver Matjaž C found a way for us to arrive to the Venice airport before the planned time. He drove us through a beautiful scenic Col and successfully avoided all heavy traffic. None of the passengers were in a hurry and yet he got us there before time. Kudos to the drivers of Goopti, they never disappoint you!
14 August 2025
Unprompted review
Reply from GoOpti
Thank you for sharing your experience, Katarina! We’re thrilled to hear that Matjaž and our team were able to navigate the traffic and get you to Venice airport ahead of schedule. It’s wonderful to know that our drivers’ professionalism and knowledge of scenic routes made your journey enjoyable.
We truly appreciate your kind words and look forward to welcoming you on board again soon!
Best regards, GoOpti
Great rates
Great rates, very punctual, drivers very helpful, websites very user friendly 100% all round
14 August 2025
Unprompted review
Reply from GoOpti
Hello and thank you for your wonderful review! We’re delighted to hear that you appreciated our punctuality, helpful drivers, great rates, and user-friendly website. Your feedback means a lot to us!
We look forward to see you again on board!
GoOpti
You can trust GoOpti, yes, you really can!
I have been using GoOpti transfer for years and I am really satified for everything. Nice, polite drivers and comfortable vehicles, reasonable prises. Even flexible agains their policy. Thanks a lot wonderful GoOpti. See you soon again! Love!
14 August 2025
Unprompted review
Reply from GoOpti
Thank you so much for your kind words and for being a loyal GoOpti customer over the years! We’re thrilled to hear that our drivers, vehicles, and flexible service have made your transfers enjoyable. Your support means a lot to us.
We look forward to welcoming you again soon!
GoOpti
Easy to book
Easy to book, and our driver Fabrizio was so kind and thoughtful. He gaved us a lot of tips on how to book again
15 July 2025
Unprompted review
Reply from GoOpti
Greetings, we’re glad to hear that booking was easy and that our driver Fabrizio made your journey even better with his kindness and helpful tips.
We look forward to welcoming you on board again soon!
Best regards, GoOpti
The Goopti driver was using two phones…
The Goopti driver was using two phones while driving, and when we politely warned him, he became so angry that he unexpectedly kicked us out of the van late in the evening at a parking lot in Italy. Such behavior is completely unacceptable and very stressful for passengers.
10 August 2025
Unprompted review
Reply from GoOpti
Greetings,
we regret to hear about your experience. This behavior is completely unacceptable and does not reflect the standards we uphold at GoOpti. We take safety and passenger well-being extremely seriously.
Please note that we have received a formal complaint from the agency through which you have booked and we are currently investigating the matter internally. Explanation and response will be provided directly to the agency.
Thank you for bringing this to our attention, and we sincerely apologize for the stress and inconvenience caused.
Kind regards,
GoOpti
they have been reliable
they have been reliable, even though not immediate in their answers via email. My flight was late and I lost the conection with their shuttle, since no other ones were available, they had me get a taxi and reimbursed me fully within 3 days (I had the guarantee for that)
2 August 2025
Unprompted review
Reply from GoOpti
Greetings, thank you for your feedback!
We’re glad to hear that our team was able to support you promptly when your flight was delayed and your connection was missed. We’re pleased the reimbursement process went smoothly and met your expectations.
We look forward to providing you with a seamless experience on your future trips!
Best regards, GoOpti
Ride to the airport
Me and my husband travelled from our home to Marco Polo Venice Airport. The ride was smooth and comfortable and the driver was very kind and efficient.
Andreja
21 July 2025
Unprompted review
Reply from GoOpti
Thank you, Andreja, for sharing your experience!
We look forward to welcoming you again on your future trips!
Kind regards, GoOpti
Good experience after our flight’s delay
I went from Venice (VCE) to Ljubljana and had a very good experience. Our flight got delayed and we thought our driver Karin wouldn’t wait for us. Luckily she and the other passengers were kind enough to wait for us for 20 min and we managed to get to Ljubljana even sooner than it was written when we booked.
8 August 2025
Unprompted review
Reply from GoOpti
Greetings, thank you for sharing your experience!
We’re glad to hear that despite the flight delay, Karin and the other passengers kindly waited for you, ensuring you arrived in Ljubljana smoothly and even ahead of schedule. We’ll be sure to pass on your kind words to Karin. Looking forward to see you again!
Best regards, GoOpti
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