GORAL Reviews 

242
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship, noting that the shoes are beautifully made with premium, long-lasting materials that look fantastic. Many consumers also highlight the helpful customer support and the engaging updates provided during the production process. Some reviewers were not happy with consistency, mentioning that sizing can feel a bit unpredictable and varies across different shoe styles. However, some people mentioned experiencing frustrating delivery delays, noting it took quite a long time to finally receive their items. A few other people also felt that certain surprise items did not entirely match their personal preferences.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting exceptional craftsmanship and... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the outstanding materials... See more

Order

Reviewers share mixed feedback about order experiences, highlighting lengthy wait times and significant... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing a wide split in satisfaction. Many customers... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a wide range of shipping timelines.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... See more

Rated 5 out of 5 stars

First pair of gorals, and I am not dissapointed. The sneakders are a bit uncomfortable at first but they do feel quite nice snug once broken in. I got the mystery box, but looking at an actual pair sm... See more

Rated 5 out of 5 stars

I recently purchased the Mellor ll Charles F. Stead Spitfire leather sneakers black sole from Goral Shoes, and I am extremely pleased. The craftsmanship and quality of the leather are exceptional, m... See more

Rated 5 out of 5 stars

I had high expectations and these sneakers exceded tiempo! These are absolutely fantastic, super comfortable. The only downside is that I would have loved to order a half size down but other than that... See more


Company details

  1. #7 of 12 best companies in Shoe Factory
  2. #149 of 217 best companies in Shoe shop

Written by the company

Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.


Contact info

4.2

Great

TrustScore 4 out of 5

242 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(242)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

All the hype and no delivery!

I was very excited about this shoes; from its design to the story behind it. Waiting for development was long.

The day that I'd finally received my boots, it looked great from the colors and beautiful leather. Finally it was time to put it on. You can't imagine the disappointment. It's the worst ill fitting shoes that I have ever purchased. I can feel every uncomfortable areas, from the edges of the insoles, to the cramping of my toes, and it had this weird fit like everything is pushing my foot lateral or outward. I am not happy. Now I have to figure out how to return it.

18 December 2023
Rated 5 out of 5 stars

Excellent product and experience

I'm so pleased with my Mellor II shoes. They are hugely comfortable straight out of the box, beautifully made and stylish. They arrived in mere days which was a very pleasant surprise. Not cheap, but really excellent and great they can be resoled.

19 December 2023
Rated 5 out of 5 stars

Great to support this British shoe…

Great to support this British shoe maker - took a wee while for shoes to arrive, but they did manage expectations with an e mail, and it was Black Friday, and they are made to order, so full forgiveness there. Great quality shoes, very happy. Quite close fitting initially but confident they will wear in to the perfect size and comfort over time.

19 December 2023
Rated 5 out of 5 stars

Muggs 2.0

Good communication and updates throughout the build process. Some delays but my shoes arrived before Christmas. Excellent materials and robust construction. Good sizing with 1/2 size up from sneaker size to account for wool lining.

18 December 2023
Rated 5 out of 5 stars

Love the shoes

Love the shoes! They fit perfectly and very high quality. Would definitely recommend!

Ordering proces is fine. Takes a while and would have liked a bit more updates, but worth the wait!

22 November 2023
Rated 5 out of 5 stars

I bought a mystery box

I bought a mystery box. Shipping was fast to Oklahoma, US, and the shoes are fantastic.
Please continue with the black Friday mystery boxes so I can buy again next year.

22 November 2023
Rated 4 out of 5 stars

No issues with any of the experience, but the color! Horror!

No issues with any of the experience, but I did end up with what I feared from the blind box experience- a pair of shoes I would never wear due to how eye-searingly red they are. Might be worth allowing for some level of request on the blind box- such as specific things to avoid- leave the random for the most part, but allow for not sending obnoxious colors if they would not be welcome…

Luckily for all, my wife wears the same shoe size and very much likes them, so yay!

23 November 2023
Rated 5 out of 5 stars

Excellent craftsmanship. My favorite custom minimalist shoe.

I have purchased 6 pairs of shoes from GORAL over the last year. Came across the brand in a web search that led to a YouTube video and review. I bought a pair and found them to be an excellent minimalist design. Construction and craftsmanship are excellent. The details of their construction were reviewed and are top notch. Fit and feel are good to start with and only improve over time. Mine are excellent. They are wearing very well in terms of durability also. On top of that, they look good. Overall, an excellent shoe that's worth the price AND I highly recommend.

22 November 2023
Rated 5 out of 5 stars

Great shoes, getting better every time.

Great shoes! Took some time to get them, but this expectation was clearly set up front. When they arrived, the packaging was high quality, had a smell of freshly made shoes, and the shoes looked great. The first wear was impressive, a snug fit with a high level of comfort, I get the feeling these shoes will form to my foot over time but without the discomfort of breaking them in. I’m very happy with them so far and look forward to wearing them. Thank you for making a high quality shoe.

21 November 2023

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