Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... See more
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Company details
- #7 of 12 best companies in Shoe Factory
- #149 of 217 best companies in Shoe shop
Written by the company
Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.
Contact info
Goral & Son Ltd, Forum House, 35 spital hill, S4 7LD, Sheffield, United Kingdom
- 0114 242 0641
- customerservices@goral-shoes.co.uk
- goral-shoes.co.uk
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Replied to 44% of negative reviews
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Great quality and craftsmanship!
Great Customer Service
My second order from Goral was for some shoe cream that they recommended for my newly purchased shoes. They were quick to respond to my initial query and my order was fulfilled satisfactorily.
Another excellent pair of trainers from…
Another excellent pair of trainers from Goral.
These shoes were a surprise gift for my…
These shoes were a surprise gift for my birthday from my wife. She used the other brand sizing chart to get the size for my Goral shoes. The sizing was spot on and the turn around time was surprisingly short for a hand made shoe. The feel of the shoes are amazing and I’m looking forward to my next pair
Great product
Keeps customers informed about the status
I was informed every step from order to production and shipping of the my shoes. The quality is great.

Reply from GORAL
The shoes were too tight and you guys…
The shoes were too tight and you guys would not give me a return label. It was a horrible experience shopping with you. I am now stuck with shoes that are not useful to me.

Reply from GORAL
Happy with the shoes and communication
Happy with the shoes and communication! Very pleasant experience

Reply from GORAL
Excellent Footwear.
This is the second pair of footwear I have purchased from Goral because quite frankly they are fantastic. There is a clear difference between mass produced footwear and Goral's handcrafted sneakers in styling materials comfort and overall presentation.
When you open the outer box you are greeted with a thank you message and a photo of the staff at Goral, and despite having purchased two pairs of footwear it still felt special/gratifying the second time around.
My first pair were a limited run of Rose Anvil x MUGGs high top sneakers with shearling leather lining to keep the feet warm, you just can't get this level of comfort from the high street. My latest pair are Hasler sneakers with a tweed design which are off the chain for want of a better expression.
Pure quality you get what you pay for, you feel it you know it and it's made in England.

Reply from GORAL
Great quality, not so great sizing for wide feet
Shoes are phenomenal, probably the best quality leather you can get. There aren't any stitches out of place and every detail is perfect. Fast shipping with no delays in production. For reference I ordered the Mellor II,
Unfortunately if you have wide feet the sizing is not very clear. I have a 268mm long and 118mm wide foot and ordered a size 10UK Wide. This did not fit, even after stretching the shoe and undoing the laces, this of course creases the leather and also makes it non refundable.
I would be cautious of sizing if you have abnormal feet.

Reply from GORAL
Great Experience!…
Web site is well designed and simple to navigate. I picked "the perfect" shoe for me, which arrived earlier than estimated and, most importantly, fits properly!

Reply from GORAL
Great shoes, great communication
Very responsive and accurate communication prior to purchase and shoes exceed expectations!

Reply from GORAL
Sent out extra pair of laces…
Sent out extra pair of laces immediately.Great customer service as you would expect from an old firm.

Reply from GORAL
High quality footware
Very easy to order and since I have ordered from them before I am familiar with the sizing (true to size for me).
The fit is great and I look forward to wearing them for years to come.

Reply from GORAL
Mellor II
Lovely shoes but a bit of a nightmare on the exchange due to sizing... I did receive an email advising of the issues from Dominic which made the issue understandable.
I have ordered another pair from Goral so the product is second to none and hopefully the issues have been ironed out.

Reply from GORAL
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