GORAL Reviews 

242
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship, noting that the shoes are beautifully made with premium, long-lasting materials that look fantastic. Many consumers also highlight the helpful customer support and the engaging updates provided during the production process. Some reviewers were not happy with consistency, mentioning that sizing can feel a bit unpredictable and varies across different shoe styles. However, some people mentioned experiencing frustrating delivery delays, noting it took quite a long time to finally receive their items. A few other people also felt that certain surprise items did not entirely match their personal preferences.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting exceptional craftsmanship and... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the outstanding materials... See more

Order

Reviewers share mixed feedback about order experiences, highlighting lengthy wait times and significant... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing a wide split in satisfaction. Many customers... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a wide range of shipping timelines.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... See more

Rated 5 out of 5 stars

First pair of gorals, and I am not dissapointed. The sneakders are a bit uncomfortable at first but they do feel quite nice snug once broken in. I got the mystery box, but looking at an actual pair sm... See more

Rated 5 out of 5 stars

I recently purchased the Mellor ll Charles F. Stead Spitfire leather sneakers black sole from Goral Shoes, and I am extremely pleased. The craftsmanship and quality of the leather are exceptional, m... See more

Rated 5 out of 5 stars

I had high expectations and these sneakers exceded tiempo! These are absolutely fantastic, super comfortable. The only downside is that I would have loved to order a half size down but other than that... See more


Company details

  1. #7 of 12 best companies in Shoe Factory
  2. #149 of 217 best companies in Shoe shop

Written by the company

Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.


Contact info

4.2

Great

TrustScore 4 out of 5

242 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(242)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

My second order from Goral was for some shoe cream that they recommended for my newly purchased shoes. They were quick to respond to my initial query and my order was fulfilled satisfactorily.

1 November 2023
Rated 5 out of 5 stars

These shoes were a surprise gift for my…

These shoes were a surprise gift for my birthday from my wife. She used the other brand sizing chart to get the size for my Goral shoes. The sizing was spot on and the turn around time was surprisingly short for a hand made shoe. The feel of the shoes are amazing and I’m looking forward to my next pair

25 October 2023
Rated 5 out of 5 stars

A happy customer

Great quality product and customer service.

25 October 2023
GORAL logo

Reply from GORAL

Thanks for sharing, glad you're happy with your purchase!

Rated 5 out of 5 stars

Keeps customers informed about the status

I was informed every step from order to production and shipping of the my shoes. The quality is great.

25 October 2023
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Reply from GORAL

Glad you like the shoes! Thanks for leaving us the review, much appreciated!

Rated 1 out of 5 stars

The shoes were too tight and you guys…

The shoes were too tight and you guys would not give me a return label. It was a horrible experience shopping with you. I am now stuck with shoes that are not useful to me.

25 October 2023
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Reply from GORAL

We apologise that you are upset with our returns policy, unfortunately covering international returns is something that we can't do as a small business, while we have taken steps to make this clear on our website, any suggestions on how we could improve on this would be appreciated.

Rated 5 out of 5 stars

Excellent Footwear.

This is the second pair of footwear I have purchased from Goral because quite frankly they are fantastic. There is a clear difference between mass produced footwear and Goral's handcrafted sneakers in styling materials comfort and overall presentation.

When you open the outer box you are greeted with a thank you message and a photo of the staff at Goral, and despite having purchased two pairs of footwear it still felt special/gratifying the second time around.

My first pair were a limited run of Rose Anvil x MUGGs high top sneakers with shearling leather lining to keep the feet warm, you just can't get this level of comfort from the high street. My latest pair are Hasler sneakers with a tweed design which are off the chain for want of a better expression.

Pure quality you get what you pay for, you feel it you know it and it's made in England.

25 September 2023
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Reply from GORAL

Really appreciate you taking the time to write us such an in depth review, it really helps us as a small business. Glad to hear you're loving the Muggs and the Hasler!

Rated 3 out of 5 stars

Great quality, not so great sizing for wide feet

Shoes are phenomenal, probably the best quality leather you can get. There aren't any stitches out of place and every detail is perfect. Fast shipping with no delays in production. For reference I ordered the Mellor II,

Unfortunately if you have wide feet the sizing is not very clear. I have a 268mm long and 118mm wide foot and ordered a size 10UK Wide. This did not fit, even after stretching the shoe and undoing the laces, this of course creases the leather and also makes it non refundable.

I would be cautious of sizing if you have abnormal feet.

3 October 2023
GORAL logo

Reply from GORAL

While we appreciate the kind words we are also sorry that we weren't able to accommodate the fit you needed, sizing is always tricky especially as an shoe brand that operates primarily online. We're always looking to develop new ways to get a more accurate sizing suggestion and in the process of introducing half sizes and new lasts to help with this.

Rated 5 out of 5 stars

Great Experience!…

Web site is well designed and simple to navigate. I picked "the perfect" shoe for me, which arrived earlier than estimated and, most importantly, fits properly!

3 October 2023
GORAL logo

Reply from GORAL

Thanks for the feedback! Enjoy the shoes!

Rated 5 out of 5 stars

Great shoes, great communication

Very responsive and accurate communication prior to purchase and shoes exceed expectations!

25 September 2023
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Reply from GORAL

Appreciate you taking the time to leave us a review!

Rated 5 out of 5 stars

Sent out extra pair of laces…

Sent out extra pair of laces immediately.Great customer service as you would expect from an old firm.

26 September 2023
GORAL logo

Reply from GORAL

Glad we were able help! Thanks for leaving the review!

Rated 5 out of 5 stars

High quality footware

Very easy to order and since I have ordered from them before I am familiar with the sizing (true to size for me).
The fit is great and I look forward to wearing them for years to come.

12 September 2023
GORAL logo

Reply from GORAL

Appreciate the kind words, always helps as a small business!

Rated 4 out of 5 stars

Mellor II

Lovely shoes but a bit of a nightmare on the exchange due to sizing... I did receive an email advising of the issues from Dominic which made the issue understandable.
I have ordered another pair from Goral so the product is second to none and hopefully the issues have been ironed out.

6 September 2023
GORAL logo

Reply from GORAL

Apologies for the sizing issues, glad we were able to smooth this over and get you a pair you are happy with!

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