The service we received was exceptional, nothing was too much trouble. The time taken in making up samples of curtain headers to ensure we received the look we wanted would work with the fabric we’d c... See more
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Emailed company as I hadn't used them before as I'd bought some rolls of wallpaper at a very good rate and suddenly thought I may have been scammed. Received a quick reply that put my mind at rest a... See more
Brilliant website, so much choice and advice, easy to order through and use. You can call and speak to a real person who is very knowledgeable. A lovely friendly family firm, rare in these current ti... See more
We are delighted with our new blinds and their tidy and efficient fitting. Matt was very professional in helping us select the right blinds for the front and rear of the house which had different aest... See more
Company details
Written by the company
Established in 1938, Gordon Smith Ltd. is an independent, family run department store in the heart of Great Malvern, Worcestershire. Over the past century we have become a well-known hub for curtain fabrics in the UK. You can expect to find thousands of fabrics in stock from companies such as Sanderson, Morris & Co., Harlequin, Scion, Prestigious, Voyage Decoration and many more. We also provide a high-quality curtain making service; offering a complete measuring, making and fitting service across Worcestershire, Herefordshire and Gloucestershire, all proudly produced by the highly experienced in-house team.
Contact info
Gordon Smith Ltd, 55 Church Street, WR14 2AA, Malvern, Worcestershire, United Kingdom
- 01684573635
- sales@gordonsmithmalvern.co.uk
- gordonsmithmalvern.co.uk
5.0
Excellent
257 reviews
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Just awesome
If you want curtains made of beautiful high-quality fabric, which is inevitably expensive anywhere, you don't want to risk a bodge. You need the right people to make them, who ask the questions you hadn't thought of, who know what they're doing, who make the pattern work, who stitch them beautifully, and who deliver exactly what you hope for, when they say they will. (If that costs 10% more than with some corporation which outsources the labour, then it's the best 10% you've ever spent.)
We may live at the other end of England, but after this experience every future curtain in our house will be ordered from Matt Smith at Gordon Smith Ltd.
12 December 2024
Excellent experience
Excellent experience. Responsive and kind customer service.
Would definitely recommend
Thank you
28 December 2024
Unprompted review
Flawless service
Flawless service
Arrived promptly as per order
Securely wrapped and placed in porch
20 December 2024
Beautiful fabric was nicely wrapped and…
Beautiful fabric was nicely wrapped and promptly dispatched. V happy
12 November 2024
Just brilliant
Oh my goodness. Are these guys good? I ordered 2 metres of William Morris agapanthus in velvet. Apart from the obvious quality of the fabric, the packaging was amazing. It was just so well protected- really showing that they care about the product. I hope my sewing is as careful as their packaging!
19 November 2024
Unprompted review
Easy to order - beautifully finished
Easy to order , keen proving and the blinds turned up exactly when the team said they would. Beautifully finished - so pleased with whole experience
6 November 2024
Thoroughly excellent material and service
The quality of the material is outstanding, the packaging secure, and the delivery prompt. All in all, absolutely worth five stars.
12 November 2024
Good service
23 October 2024
My curtains are beautiful
My curtains are beautiful. I made a mistake in the order. After a phone call this was resolved in a friendly manner and the curtains have been perfectly made to my revised order. I couldn't ask for better service. Thank you so much.
15 October 2024
Reply from Gordon Smith (Malvern) Ltd
Thank you for reviewing your customer service experience with us. We really do try and go beyond expectations. Enjoy your curtains. Gordon Smith Ltd
Absolutely delighted with the curtains
Absolutely delighted with the curtains. Beautifully made and very nice people to deal with. Highly recommend.
18 October 2024
Unprompted review
Reply from Gordon Smith (Malvern) Ltd
It's brilliant news to us that you are so pleased with your curtains. Thank you for taking the time to leave us a review about them! Gordon Smith Ltd
Excellent service all round
Excellent service when I telephoned with an enquiry. Kept me in touch with delivery of my order. Very satisfied.
9 October 2024
Reply from Gordon Smith (Malvern) Ltd
Thank you for leaving us a positive review! We are very happy how satisfied you are with our customer service. Gordon Smith Ltd
Absolutely love the recent purchase of…
Absolutely love the recent purchase of William Morris bedding for our guest room. Super quality.
The order was acknowledged immediately and we were kept informed throughout. Super speedy delivery. Thank you so much.
Can highly recommend your store for on line purchases and hope to visit your store in person.
25 September 2024
Reply from Gordon Smith (Malvern) Ltd
Thank you so much for shopping with us and taking the time to write us a review. We really appreciate it. Hope to see you again soon! Gordon Smith Ltd
Lovely Roman blind
Ordered a Roman blind. Process of ordering was straight forward, very well packaged on delivery and the blind was lovely.
5 September 2024
The items ordered were of high quality
The items ordered were of high quality. The delivery was on time. I was delighted with my purchases
22 August 2024
Perfect!
Perfect service, perfect product. Matt provided a first class example of how to work with customers. Thank you, Matt.
15 August 2024
Faultless service
Faultless service, from initial enquiry to perfect packing. Many thanks
14 August 2024
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