Products are fine and I am happy with them. I hate the fact that Evri is the delivery service, as I have found them unreliable and stressful and only possible if one collects items ftom a shop. I li... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great prices and genuine products. I bought a Matrix Food for Soft Shampoo and Conditioner (1000ml each) for less than £50 including postage. The products came really quickly. The site is easy to nav... See more
Company replied
Very fast delivery - my order arrived within 48 hours - and good value for the item I ordered. Gorgeous Shop has a very good customer service team. I had a query about my order and received a persona... See more
Company replied
I was a bit sceptical because the particualr product that I wanted was so heavily discounted that I wondered if it could be genuine. But it's a product that I know well, and it absolutely is the genui... See more
Company replied
Company details
- #59 of 95 best companies in Beauty supply store
About Gorgeous Shop
Written by the company
We believe that by investing in professional products you will see the results that will make you feel gorgeous, inside and out.
Working directly with our luxury brands, we offer expert knowledge and advice that customers can trust and our award-winning Customer Services team are happy to help answer any queries and questions.
From cult-favourites to the latest launches, you’ll find everything from the best-loved beauty brands such as Kérastase, ELEMIS, Color Wow, Redken, St. Tropez, Weleda, and more, as well as exclusive offers, luxury free gifts and amazing giveaways!
Keep an eye on your inbox for the latest offers.
- We’re helping reduce CO2 emissions by offering delivery to EVRi ParcelShop.
- We ship your order with biodegradable pockets for added protection.
- We are paperless to avoid paper waste in orders.
- Free Delivery when you spend £25
- Dispatch & Delivery 7 Days a week
- Free Gifts and samples with your order
- More ways to pay with Apple Pay, AmazonPay, Klarna, PayPal
Discover your beauty favourites today!
Contact info
High Street, HP4 2DG, United Kingdom
- info@gorgeousshop.com
- gorgeousshop.com
4.4
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Efficient service
30 July 2026
Reply from Gorgeous Shop
Hi Alan, we are glad to hear you have found our service efficient. Thank you for your positive review.
Redken rough paste…
Easy to order quick to arrive good quality whats not to like would highly recommend
30 July 2026
Reply from Gorgeous Shop
We're so pleased to hear that you found the ordering process easy, the delivery quick, and the quality good! We truly appreciate your high recommendation.
Do let us know if you have any questions and we'll be happy to help.
Good price and quick delivery
Good price and quick delivery. Hadn't heard of this website before making this purchase so was a little bit wary, however I was pleasantly surprised and will defo be using this site again
30 July 2026
Reply from Gorgeous Shop
We are so happy to hear that you had a positive first experience with us! It's wonderful to know that our pricing and delivery met your expectations. We look forward to serving you again in the future.
Do let us know if you have any questions and we'll be happy to help.
Non existent communication in the event of a problem.
I informed Gorgeous Shop that I had received a notice from Evri that my order had been damaged and was unable to be delivered. I included Evri's damage certificate. Apart from one automated response to my initial enquiry I have had no other contact from Gorgeous Shop. I paid by Paypal and was fortunately able to receive a refund through them but this appeared to have nothing to do with the seller. It seems they are great if all goes well but their communication is non existent if there is a problem. I won't be using them again!
23 July 2026
Reply from Gorgeous Shop
Hello,
We sincerely regret to hear about the difficulties you experienced with your recent order and the lack of communication following the damage notification from the delivery service.
We understand how frustrating it must have been to receive an automated response and then no further contact, especially after providing the damage certificate.
We have investigated this further and have not been able to find any recent emails from the email address you have used for this review.
Our customer service team will reach out to work to ensure the issue is resolved. Please keep an eye out in your inbox & junk/spam folder for an email from info@gorgeousshop.com
Kind regards,
Gorgeous Shop
Reply from Gorgeous Shop
We're delighted to hear that your ordering experience was easy and your delivery was quick! We truly appreciate your positive feedback and thank you for taking the time to share it.
Do let us know if you have any questions and we'll be happy to help.
Reply from Gorgeous Shop
We're so happy to hear you found both our prices and service to be excellent! We truly appreciate your positive feedback.
Do let us know if you have any questions and we'll be happy to help.
Reply from Gorgeous Shop
We're so happy to hear you're enjoying our products and that the delivery was speedy! We truly appreciate you taking the time to share your positive experience. Do let us know if you have any questions and we'll be happy to help.
Do let us know if you have any questions and we'll be happy to help.
Reply from Gorgeous Shop
We're so happy to hear that you are pleased with your product and that the delivery was prompt! Thank you for your positive feedback.
Do let us know if you have any questions and we'll be happy to help.
On time and efficient,
26 July 2026
Reply from Gorgeous Shop
We're so happy to hear we were efficient and on time. We appreciate your kind words!
Do let us know if you have any questions and we'll be happy to help.
Very pleased with the products I…
Very pleased with the products I purchased
They smell great!
25 July 2026
Reply from Gorgeous Shop
We're so pleased to hear you're happy with your purchases and that you love how they smell! Thank you for your wonderful feedback.
Do let us know if you have any questions and we'll be happy to help.
I am still waiting for my product that…
I am still waiting for my product that I paid 2-3 day delivery. This is appalling service.
24 July 2026
Reply from Gorgeous Shop
Hi Caren,
We're sorry to hear about your experience and appreciate your frustration.
Having investigated your order, we found that your parcel was unfortunately damaged in transit and was returned to us by the courier before it could be delivered.
Whilst this is something we and our delivery partners work hard to prevent, there are rare occasions where damage during transit does occur.
We understand this doesn't make the situation any less disappointing, and we're sorry for the inconvenience caused.
We've now arranged a full refund, including your delivery charge.
Kind regards,
Gorgeous Shop
Reply from Gorgeous Shop
We're so pleased to hear you appreciate our competitive prices and efficient service. Thank you for sharing your positive feedback with us!
Do let us know if you have any questions and we'll be happy to help.
I ordered perfume called Laure on the…
I ordered perfume called Laure on the 30th July and still waiting for it
3 August 2026
Unprompted review
Reply from Gorgeous Shop
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear that you're still waiting for your order.
Without any order details, we're unable to locate your purchase, but we'd really like to look into this for you and get an update as soon as possible.
Please could you get in touch with our Customer Service team, quoting your order number or the email address used to place the order? We'll investigate this straight away and do everything we can to get things resolved for you. Our email address is info@gorgeousshop.com
Kind regards,
Gorgeous Shop
Good Service...
The communication via email was good and the team answered all my questions before I placed my order. My order arrived quickly after it was placed.
24 July 2026
Reply from Gorgeous Shop
We're so glad to hear that our team was able to answer all your questions and that your order arrived quickly! We truly appreciate your positive feedback.
Do let us know if you have any questions and we'll be happy to help.
Redken acidic bonding concentrate pack
I am pleased with the offer that I received with this company. It was such a good offer that I needed to snap it up. I use the Redken acidic bonding shampoo and conditioner regularly anyway, but I went for this pack as it was too good to miss. It was lovely to receive several free products too. I'm a very happy customer!
24 July 2026
Reply from Gorgeous Shop
We are so pleased to hear how happy you are with your recent purchase and the excellent value you received. It's wonderful that you appreciate the extra products too. Thank you for your fantastic feedback!
Do let us know if you have any questions and we'll be happy to help.
The dress didn’t fit and I wanted to…
The dress didn’t fit and I wanted to return it
Forget it!!!!!
It was going to cost as much as the dress
But a 20 percent refund was offered. Such a good deal!!!
Forget it
Be warned don’t buy from these people
24 July 2026
Reply from Gorgeous Shop
Hi Angela,
Thank you for taking the time to leave a review.
We're sorry to hear that you were unhappy with your experience. However, as we don't sell dresses, we believe there may have been some confusion with another retailer.
We've been unable to find any contact from you regarding this issue, but If your review does relate to an order placed with us, please get in touch with our Customer Service team with your order details and we'll be happy to investigate this further.
Kind regards,
Gorgeous Shop
Excellent retailer
Amazing range of premium products. Gorgeous Shop always provide great service and extremely speedy delivery
21 July 2026
Reply from Gorgeous Shop
We're so pleased to hear you appreciate our amazing range of premium products and that you consistently receive great service and extremely speedy delivery. Thank you for your wonderful feedback!
Do let us know if you have any questions and we'll be happy to help.
They delivered very quickly...very…
They delivered very quickly...very satisfied with the service.
23 July 2026
Reply from Gorgeous Shop
We're so glad to hear that your delivery was very quick and that you are satisfied with our service! We truly appreciate your positive feedback.
Do let us know if you have any questions and we'll be happy to help.
Reply from Gorgeous Shop
We are so pleased to hear that you found our service to be excellent and efficient. Thank you for taking the time to share your positive experience!
Do let us know if you have any questions and we'll be happy to help.
Prompt delivery of a nicely wrapped…
Prompt delivery of a nicely wrapped Kerastase hair products ( for a relative).
20 July 2026
Reply from Gorgeous Shop
We're so glad to hear that the Kerastase products arrived promptly and were beautifully wrapped for your relative! We truly appreciate your positive feedback.
Do let us know if you have any questions and we'll be happy to help.
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