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Gorilla AccountingReviews 

2,159
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, which makes a significant difference for business owners needing prompt answers. However, some customers also noted issues with clarity regarding charges and a lack of transparency in service itemization, leading to dissatisfaction with the fee structure. A few other people also felt that the service lacked the promised personalized support and regular check-ins, which made them question the value received.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and helpfulness... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and happiness with the... See more

Customer service

Customers had positive experiences with customer service, often highlighting the professional, responsive,... See more

Response time

Reviewers consistently express satisfaction with the promptness of responses, highlighting professional and... See more

User experience

Consumers find the user experience to be positive, describing the process as smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I moved from contracting inside to outside IR35 towards the end of last summer, and the unknowns were very daunting. I’d originally chosen an accountancy firm I could never get hold of, so I had to sw... See more

Company replied

Rated 5 out of 5 stars

I’ve had a few accountants and they’ve always been quick to take money and slow to service your needs . I transferred to gorilla 6 months ago and, along with FreeAgent, have had trouble free su... See more

Company replied

Rated 5 out of 5 stars

Gorilla are first class! For me as a new business owner, they are exactly what I need. Connor has been exceptional providing guidance every step of the way, helping me navigate through, and being ava... See more

Company replied

Rated 5 out of 5 stars

Christian is the absolute best. Thank you for being such an amazing accountant and such a breath of fresh air dealing with finances. The entire team behind Gorilla are absolutely fab and always want t... See more

Company replied


Company details

  1. #4 of 35 best companies in Accounting firm
  2. #4 of 30 best companies in Accountant
  3. #3 of 34 best companies in Tax advisor
  4. #2 of 16 best companies in Tax consultant
  5. #4 of 20 best companies in Tax Preparation
  6. #2 of 22 best companies in Tax preparation service

About Gorilla Accounting

Written by the company

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We’re specialist accountants for the self-employed and small businesses and are proud to be the UK’s most trusted accountancy firm.

Our pricing is transparent and our fixed-fee accountancy packages are great value and all-inclusive. You’ll work with your own dedicated accountant who will expertly manage your business and personal accounting needs, ensuring all your tax obligations are met as well as providing unlimited personalised support and advice.

As technology-focused accountants, we’re proud FreeAgent Platinum Partners and provide award-winning FreeAgent accounting software to our clients, inclusive in our accountancy packages, saving you up to £330 per year. Our software is fully compliant with Making Tax Digital (MTD) requirements, and we support clients with MTD registration, digital record-keeping, quarterly submissions and final declarations, helping sole traders and landlords stay compliant with HMRC while simplifying their accounting and tax obligations.

Our Client Service Guarantee means you’ll always receive a quick response to your queries. If you contact us before 3pm on any working day, we guarantee to respond the same day or we’ll issue you with a £50 payment.

If you’re unhappy with the service from your current accountant, our streamlined switching and onboarding process makes things easy. We’ll take care of everything so you’re set up and enjoying our service in no time.

Click below to get an instant quote today.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,159)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Compared to my previous accountant

Compared to my previous accountant, Gorilla and Lisa Scholes makes the process much simpler.

19 May 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review. We're glad our team have made things simpler for you.

Rated 5 out of 5 stars

Highly Recommended Accounting Support from Rebecca Jones

I cannot rate the service provided by Rebecca Jones highly enough! I would recommend Gorilla Accounting to anyone looking for an accounting firm that prioritises quick responses, efficiency, and accuracy.

Rebecca has been fantastic to work with. She has made what can often feel like a stressful and time-consuming part of running a business or contracting under your own Ltd feel much simpler and more manageable. Her support has been clear, professional, and reliable, and I really value the confidence she has given me when it comes to my accounts.

Thank you for all your help!

14 May 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave such an amazing review! We're beyond pleased that Rebecca has provided an efficient and accurate service.

Rated 5 out of 5 stars

I was attended to promptly and…

I was attended to promptly and efficiently and will use them again without hesitation

12 May 2026
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Reply from Gorilla Accounting

It's great to know that you were pleased with our services and would return to Gorilla without hesitation!

Rated 5 out of 5 stars

Excellent service

My experience with Gorilla Accounting has been excellent. As someone with little experience of self-employment, they make setting up expense and payroll processes easy and straightforward. My accountant, Anne-Marie, works extremely hard and is always on hand if I have a question or concern. I recommend Gorilla to anyone needing accountancy services, especially first-time contractors.

11 May 2026
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Reply from Gorilla Accounting

At Gorilla Accounting we pride ourselves on supporting contractors and freelancers all around the UK so we're delighted to hear that your dedicated accountant Anne-Marie has provided proactive support and peace of mind. Thank you for your recommendation!

Rated 5 out of 5 stars

Great all round.

Very useful. Always on hand to explain the complexities of my first time operating an LTD. Anne-Marie has made it much more simpler to understand and manage. Fully recommend Gorilla.

11 May 2026
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Reply from Gorilla Accounting

Thank you for this amazing review! We are so pleased that our team have made this easier and more digestible! I'll be sure to pass your kind words on.

Rated 5 out of 5 stars

Helpful accounting service

Very clear advice and made it easier for me to manage my accounting

8 May 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! Its fantastic to know that we've made it easier for you to manage your accounting.

Rated 5 out of 5 stars

Gorilla have supported me and my…

Gorilla have supported me and my limited company for over 5 years now. They provide consistently good service and advice and ensure I am ready for all filings and tax payments. They are also always available to chat over any questions you have when they arise.

8 May 2026
Unprompted review
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Reply from Gorilla Accounting

It's great to know that you've been with us for 5 years and that our team have consistently provided proactive advice! Thank you for taking the time to review our services!

Rated 5 out of 5 stars

Very professional group

Very professional group, everything was sorted out with my Limited company super quickly and the ongoing support has been exceptional - big shout out to George for helping me navigate some accounting complexity with my situation.

8 May 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! It's great to know that George has been not only professional but also proactive.

Rated 5 out of 5 stars

Good communication and fast response

Ashley who I have used for the past years is always available and responds very quickly.

7 May 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! We're so pleased that Ashley has been timely and proactive.

Rated 3 out of 5 stars

Good service but overpriced

The service is alright, but overpriced. Way too expensive than others in the market.

5 May 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review.

We appreciate your honest feedback on pricing. We're aware there are cheaper alternatives out there, and we understand that cost is an important consideration. That said, our focus is on delivering the best possible quality and experience for our customers, and we believe the value we offer reflects that.

We'd love the chance to understand your experience better and see if there's anything we can do. Please feel free to reach out to us directly at 0330 024 0406 — we'd love to hear from you!

Rated 5 out of 5 stars

Been using Gorilla more than 2 yrs and extremely satisfied

We have been using Gorilla for more than a year now and as we approach the second year of service we are very satisfied with how they are helping us run the accounts for a consulting business and the accounts for a property development business. As we have a family owned business, it is important for us to have consistent approach that integrates VAT returns, year end accounts, SAs, and all the accounting advice in one place. Gorilla appointed a single contact for us who is extremely competent and backed up by a team for quick responses when she is away - and yes it works! Thanks Beth and the wider team for maintaining the highest levels of professionalism.

5 May 2026
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Reply from Gorilla Accounting

Thank you so much for taking the time to leave an amazing review! It's wonderful to know that Beth and our wider team have supported you with a knowledgeable, dedicated and timely service. I'll be sure to pass your kind words along.

Rated 5 out of 5 stars

I am very happy with Gorilla…

I am very happy with Gorilla Accounting, I have since referred 2 people due to the in depth service I get from Clare. Clare has helped me to really understand how to run my company & how to be tax efficient while being compliant. Thank you Clare!

29 April 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! It's wonderful that Clare has provided such an in depth service. Thank you for your recommendation and your existing referrals!

Rated 5 out of 5 stars

Gorilla accounting

Gorilla accounting, specifically, Kinley, has been excellent. I always receive a quick and accurate reply to emails, regular reviews and great info on up to date regulatory information that is needed.

22 April 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! We're so pleased that you've had such a positive experience with your dedicated accountant Kinley.

Rated 5 out of 5 stars

Tax return and self assessment

Sophie was very quick in getting my tax return/ self assessment sorted for me. I'm still very new to the whole tax return stuff and she's been extremely helpful. Would deffo recommend!

21 April 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! It's great to hear that Sophie got your SATR completed for you quickly and proactively. Thanks for your recommendation!

Rated 5 out of 5 stars

Great service from Gorilla

Great service from Gorilla, would highly recommend to any contractor embarking on an outside IR35 contract.
Bethany is always very helpful, quick to respond, and proactive in providing advice.

17 April 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! It's great to know that Bethany has provided a proactive and helpful service.

Rated 5 out of 5 stars

great service

great service, always very helpful, quick to respond to any questions

16 April 2026
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Reply from Gorilla Accounting

Thank you for taking the time to share your experience with the Gorilla team!

Rated 5 out of 5 stars

Top team, great service

Great service from the team at Gorilla Accounting. The whole process is clear, well run, and easy to follow from onboarding to quarterly returns, with access to FreeAgent and helpful updates throughout the year. Everything is packaged in a way that’s genuinely easy to use, even if you’re not familiar with accounting. What really stands out for me is having a dedicated accountant. I highly recommend Morgan for his availability, patience, and guidance on the specifics of my account — friendly and professional throughout!

16 April 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to write this Emily. We really appreciate you sharing the service you received and your recommendation. Its great to hear that Morgan has been patient and supportive with you and your business!

Rated 5 out of 5 stars

Gorilla Accounting Services

Gorilla Accounting are a great friendly firm to deal with.
Lauren looks after my accounting and she is quick to reply to questions and explain anything I am unsure of whether it's accounting or tax.
I would recommend their services.

14 April 2026
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Reply from Gorilla Accounting

Thank you for this great 5-star review! We're so happy to hear that Lauren has taken great care of you and your business. Thank you for your recommendation.

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