Gorilla Gaming Reviews 

218
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Only place that had stock, no outlet in Australia all stores were only offering an order when stock available most forecasting 6 to 8 weeks. Surprisingly pleased that item was ordered (price was in li... See more

Rated 5 out of 5 stars

The person who stole my package from my doorstep, tore it open, and then disposed of it nearby clearly has no taste for quality, because I'm extremely happy with my purchase. A sturdy, well-design... See more

Rated 5 out of 5 stars

I purchased a pair Astro A50’s over 12 months ago and they failed, I contacted Astro direct and was advised there would be no warranty. Gorilla gaming stepped in and sorted it out very promptly and se... See more

Rated 5 out of 5 stars

After reading some very dubious reviews on this site I was cautious about buying anything from Gorilla Gaming. But to my surprise the items I ordered (totalling over $800) where promptly shipped and a... See more

Company details

  1. Video Game Shop

Written by the company

Gorilla Gaming is Australia's online video game and gaming accessory store! We stock a huge range of PS4, PC, XBOX and Nintendo games, accessories, headphones and peripherals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(218)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Selling products they don't have

Never shop with them, they sell products they don't have. They listed a product for sale they had listed as in stock with a shipping window of 2-3 days, several days after that deadline passed I contacted support. Support missed their reply window, and it was only when I contacted support again, stating I'd chargeback if they didn't reply, that they informed me they didn't actually have the product, refunding me and removing the product's page from their website.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Goods arrived

Goods arrived, in tact and in timely manner. Thanks Gorilla

12 October 2024
Gorilla Gaming logo

Reply from Gorilla Gaming

Thank you for taking the time to review Gorilla Gaming. We're thrilled to hear your order reached you quickly and in great condition!

Rated 5 out of 5 stars

Just as it says on the box !

Received the product I expected in good condition and in good time for delivery. Very pleased with Gorilla Gaming.

20 September 2024
Gorilla Gaming logo

Reply from Gorilla Gaming

Thank you for your review! We're glad to hear the item arrived quickly and was as-advertised. We hope you enjoy your purchase :D

Rated 5 out of 5 stars

Speedy postage

Speedy postage, good product. Thank you.

20 September 2024
Gorilla Gaming logo

Reply from Gorilla Gaming

We're thrilled you enjoyed our quick delivery and that your product is great. Thank you for taking the time to review Gorilla Gaming

Rated 5 out of 5 stars

Great store

Very straightforward and quick buying and shipping process. No complaints.

30 May 2024
Gorilla Gaming logo

Reply from Gorilla Gaming

Thank you for taking the time to share your review :D We're thrilled to hear that your ordering experience was straightforward, and we look forward to providing you with positive ordering experiences in the future.

Rated 5 out of 5 stars

A good experience

It was easy to find what I wanted on the website and the item arrived in a fast, timely manner.

5 June 2024
Gorilla Gaming logo

Reply from Gorilla Gaming

Thank you for your feedback. We're glad to hear you were able to find the item you were after and that it arrived quickly :D

Rated 5 out of 5 stars

Great Product and Fast Shipping

Easy website to navigate with plenty of products to choose from.
Good quality item, fast shipping and excellent prices. Very happy with my purchase.

29 May 2024
Gorilla Gaming logo

Reply from Gorilla Gaming

We are pleased to hear you enjoyed our product selection, shipping, and that you're happy with your item. Thank you so much for taking the time to review your experience, and we hope to continue providing you with positive experiences in future!

Rated 1 out of 5 stars

The product did not do what it promised

The product did not do what it promised. Could not use G29 wheel to work with my X-box One which is a shame big waste of money.

17 May 2024
Gorilla Gaming logo

Reply from Gorilla Gaming

We're so sorry to hear that the product you ordered doesn't work as advertised and apologise for the disappointment this has caused. We would love to help resolve this issue. If you reach out to our team using the Contact Us form on our website https://gorillagaming.com.au/pages/contact-us we'd be happy to assist further

Rated 5 out of 5 stars

Great purchasing experience

Great purchasing experience. "The Goods" turned up very quickly.

3 April 2024
Gorilla Gaming logo

Reply from Gorilla Gaming

We are glad to hear that you had a great purchasing experience and that your order reached you quickly! Thank you for shopping with us and for taking the time to review your experience :)

Rated 5 out of 5 stars

happy

I was happy with the product

2 April 2024
Gorilla Gaming logo

Reply from Gorilla Gaming

Thanks for taking the time to review Gorilla Gaming! We're happy to hear you're happy with the product you ordered

Rated 3 out of 5 stars
Gorilla Gaming logo

Reply from Gorilla Gaming

Thank you for taking the time to review Gorilla Gaming, and we are sorry to hear that your delivery took longer than expected. We've had a look into the delay with your order and sadly it seems it was delayed due to the public holidays over the Easter period. Our apologies for this!
Rest assured, this is an unusual delay and your future orders shouldn't be subject to such delays. If you have any such delays in future please let us know and we can assist further.

Rated 5 out of 5 stars

Was exactly what I ordered and arrived…

Was exactly what I ordered and arrived quickly! Would highly recommend.

14 March 2024
Gorilla Gaming logo

Reply from Gorilla Gaming

We are so glad to hear you received your order quickly and were happy with the item you received! Thank you for shopping with us and for taking the time to review Mighty Ape

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look