Gorillas Reviews 

Awful service from Branko in customer service

Used to work for them for about a year, until one day, out of the blue, on payday (!) they decided to declare bankruptcy in denmark. They could have clearly paid the workers, having been evaluated at 3,1 billion USD in the not too distant past. But no, they decided to leave hundreds of employees without a salary the day before rent is due. Infuriating! Wonder how many people they made homeless with this despicable move. Hope a lot of people read this so they can see how spineless gorillas truly is.

These guys ran into the back of my car with one of there bikes. When I tried to claim money for the repairs I was repeatedly ignored.

Quality of the food is poor. I got sent moldy items and customer service wouldn’t even refund me the delivery fee, just the item in spite of ruining my dinner. Overpriced items

When it first started, just like ANY company (wants to impress) it was amazing! I LOVED Gorrilas. Now it has arrogant staff, price rises, false promotions, etc. (like ALL companies, start off good) now just a money making business, NOT customer based.

The food I needed quite urgently for dinner took one and a half hours to arrive (rather than the estimated 30 mins) and when I complained, the customer service team repeatedly said the best they could do was to credit my £1.99 delivery charge back to my account as credit (they point blank refused to refund me). I gave up in the end.

Gorillas used to be quick and reliable but not anymore. I was a regular customer but I have now deleted the app.

Ordered £40 worth of groceries. Including 1 pain au chocolat ansld a plain croissant from gails each costing £2.75 they arrived crushed, so I took photos sent to customer service and they basically told me tuff! Really?! For that price it's pretty cheeky. Had in laws over for breakfast and the croissants looked pretty sad/squashed/half eaten 😞

Gutted they've sold to Getir.

Quality is better, drivers able to find my house every time (not easy), and arrive on time.

It used to be great and reliable delivery service but not anymore! I literally waited 1h30 for my delivery why it should have take 30min. Unable to track the rider and my delivery showed delivered while not… the rider showed 20min later without an apology. Customer service in the chat was not responding… very bad - stay away and use other company!

After waiting for an hour to get our delayed delivery, it was suddenly cancelled on thier end for reasons unknown! I mean wth, how can they even get away with that!

Last few deliveries before that was also delayed, but this was the final nail in the coffin for me. Looks like we will be going back to Wolt for our groceries.

Disgusting company. Unfair nasty people and horrible management.

Super quick and efficient delivery service - the best out there!
Couriers find your address easy
Would highly recommend!

Prompt delivery of quality necessities run-out last minute Plus got a load of scrummy foods in a Too-Good-to-go bag - my tummy’s thrilled at all the value food saved from waste. Been using Gorrilas for awhile now and they’ve never let me down. Plus their delivery drivers are always so smiley and fabulous:)

Well impressed! Nothing but praise for this grocery delivery company! Great selection of top quality groceries and items on offer and not just the standard brands you find in the supermarkets. Super impressed by Gorillas' fantastic vegan food options.
Orders always arrive super quick and sometimes even before the estimated delivery time! Definitely a pactical and convenient service, saving time and hassle of having to drive to the shops oneself.

The App is lying to your face that your order will be 5-25 mins. The driver is 'on the way' 90 minutes later, the GPS shows nothing. The chat is not working at night as no agents are available (which is dumb considering when people order stuff). Either write realistic delivery times (and I'll go to a competition if I'm in rush) or fricken hire more drivers if you want stay competitive.

Ordered from battersea gorillas a few times and when my items haven’t been available, A young gentleman will called will call to let me know, he even added in a extra item for the inconvenience but the last few orders I haven’t received a call to notify me if any items are missing, when I called to raise a complaint I wasn’t impressed the manager of the warehouse was rude and unhelpful, he seemed more concerned with questioning the missing items! finally after hassling and arguing I managed to get a refund but will not be using gorillas again. Quality of service has gone down so much in the last 6 months. I work from home and order over £200 worth food at times because it started out convenient but it’s now a hassle.

First attempt: one item missing.
I’ve ried to contact the customer service: I’m still waiting for a reply.

I won’t use Gorillas again.

Amazing and fast service! If they are too busy then they will not operate in order to not sacrifice on the service! Good inventory! My trusted app for reliable service and fast delivery!

I truly cannot believe how unreliable Gorillas has become. They used to be my go-to app for groceries, but now they are so unreliable you can be assured you won't receive your order. Every order I place is cancelled after two or three hours of waiting for delivery. Insane.

Went from “15 minutes by your door” to “it’s faster if I go grocery shopping by myself”